Re: Email attachments fom one user can not be opened on SBS server



"Larry Struckmeyer" wrote:

Hi Joe:

That is a strange pattern.
"Larry Struckmeyer" wrote:

Hi Joe:

That is a strange pattern.

What happens if you first save the attachment to the local hard drive. Can
it be opened then?

I havent tried that. But I will.
What error is presented when you try to open the attachment.

A window opens up with this message:
Word viewer experienced an error trying to open the file. Try these
suggestions
*Check the file permissions for the document or drive
*Make sure there is sufficent free memory and disk space
*Open the file with the Text Recovery converter
Is the same program and version that created the attachment available on the
system that receives it and cannot open it?
It is being created by Word 2003. The same thing happens if you open it with
word viewer on the server or Word 2003 on the workstation. (everybody has
office 2003 pro) It also happens if you just attach a .jpg file

Any errors in the event logs on the problematic work station?
Good question. Why didn'y I check that? I will now.

When the email and attachment are sent to you, then forwarded to the
problematic workstations, do you first open them? If you don't does it make
any difference?
No difference. If it comes into the server it happens. Same problem on the
server or a workstation.

White list / black list software on the problematic workstation? Outlook
rules?
No any desktop, or server.

Last but not least, have you considered exorcism for the problematic
workstation? :-)
Send me one. I'll pay

Joe





Larry


"Joe" <Joe@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FF277448-6E06-41A2-8C29-6CF43B0C7C5B@xxxxxxxxxxxxxxxx
The following is rather confusing, but I have tried to give all the
details I
could.

I have one user whose email ATTACHMENTS from her home computer can not be
opened on two different SBS compters. Two other SBS servers have no
trouble
opening her email attachments. The email is always delivered. One anomally
to
this equation is a .txt file will open OK.

If her email is sent to me, then I forward it to the SBS server it opens
OK.

She has no trouble with any other users (friends with home email acounts)
opening her mail attachments.

It is not a virus. Three of the servers have the same version of symantec
AV
and one opens it OK. All three of these servers pop their email from
network
solutions and they also use Symantec.

You can open the attachment OK, at the mailbox at network solutions BEFORE
it is poped into the SBS server. If you forward it to an outside email
acount
from the SBS account the attachment can not be opened. The server appears
to
do someting to the document.

There are 25 other accounts on this server that have no problem.

Two of us have been working on this for weeks. We are stumped! Help would
be
appreciated.



.

Relevant Pages

  • Re: Event ID 537: Error at Logon
    ... I think the SBS server configuration is fine and this is a client ... On this Windows XP Client workstation, please make sure that "time zone ... >> Windows includes the W32Time Time service tool that is required by the ...
    (microsoft.public.windows.server.sbs)
  • Re: Email attachments fom one user can not be opened on SBS server
    ... problematic workstations, ... If her email is sent to me, then I forward it to the SBS server it opens ...
    (microsoft.public.windows.server.sbs)
  • RE: Fax service problem win2003
    ... could you please create a new account named TEST on the ... workstation with the same password as TEST on CIMITER? ... | time I connect) and the fax console opens. ... | obtain an error message "Fax server information cannot be retrived. ...
    (microsoft.public.win2000.fax)
  • RE: Disappointing SBS 2003 Experience
    ... Go to the SBS server and connect to the ... workstation by mapping a drive - uncheck ... Disconnect the drive mapping from the server ...
    (microsoft.public.windows.server.sbs)
  • RE: XP Pro PC working on domain but not getting domain policies?
    ... again, especially when this isn't a server, it's just faster to rebuild. ... workstation which experienced BSOD. ... This newsgroup only focuses on SBS technical issues. ... How do you offer Remote Assistance from the SBS Server? ...
    (microsoft.public.windows.server.sbs)