RE: fax console deletes faxes automaticly from the inbox
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT]))
- Date: Thu, 24 Jan 2008 07:09:46 GMT
Hi Tal,
Thanks for posting in our newsgroup.
Before we go further on this issue, please let me know the following to
make the situation more clearly:
1. You said "all incoming fax are going into the inbox and then deleted
from it automaticly when i refresh the window." What is the inbox your
refer to here, is the Inbox of Fax Console or Outlook?
2. Can you find faxes in C:\Documents and Settings\All Users\Application
Data\Microsoft\Windows NT\MSFax\Inbox folder?
If the faxes are missing from Fax console, please take the following steps
to narrow down this issue:
Step 1: By default the incoming fax is stored in C:\Documents and
Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Inbox
folder. The issue occurs when the Inbox folder is corrupt. Please save the
fax to another folder and test again.
1. Open Server Management.
2. Right click Fax (Local) and select Properties.
3. Ensure Archive all incoming faxes to this folder is checked.
4. Click Browse to save fax to another folder, such as Inbox1.
5. Click OK.
6. Try again.
Step 2: The issue may be caused by third party software such as Anti Virus
software. Please arrange your time to make a clean boot, then test if the
problem can be reproduced.
To make a clear boot:
1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
In addition, to avoid missing incoming fax, a suggestion is to routing the
incoming fax to Mailbox, Shared Folder or SharePoint. To do this :
1. Open Server Management and go to Fax (Local).
2. Click Configure Fax Services.
3. Click Next 3 times.
4. On the Inbound Fax Routing page, click Configure.
5. Select the location.
6. Click Finish.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
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<Newsgroups: microsoft.public.windows.server.sbs
<Subject: fax console deletes faxes automaticly from the inbox
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<
<Hi,
<i am using the fax console on the sbs2003,
<since 1/1/2008 all incoming fax are going into the inbox and
<then deleted from it automaticly when i refresh the window.
<
<i disabled the option "Automaticly delete faxes older then X days " in
<the fax service manager,
<but still all faxes i recieve are deleted from the list when i refresh
<the window.
<
<i must be missing something.
<can anyone help me ?
<Thanks,
<Tal.
<
.
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