RE: Conflict Message dialog box in Outlook

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Hello Customer,

Thank you very much for sharing your resolution. I appreciate your time on
this issue.

I'm glad to hear that things are working correctly for you now. Please do
not hesitate to post in SBS newsgroup if you need any assistance in the
future. I look forward to working with you again.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Conflict Message dialog box in Outlook
| thread-index: AchaEOekvjRZQO4rTWajPygho2drPA==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?Q296bWlxTWFu?= <CozmiqMan@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <067A4A10-B684-4B21-90A6-5FB7C60E3055@xxxxxxxxxxxxx>
<MtSTw3$VIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Conflict Message dialog box in Outlook
| Date: Fri, 18 Jan 2008 12:30:03 -0800
| Lines: 200
| Message-ID: <64ADDECE-C9FD-4235-9C89-4124B1B47B91@xxxxxxxxxxxxx>
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|
| Thank you all for your help. I believe the issue might have been
resolved.
| I renamed her OST file which forced the creation of a new one. After
| clearing out conflicting results, since then, she has not experienced any
| issues. We're hoping for the best.
| Thank you all for your time.
| Good day.
| --
| CozmiqMan
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Cozmiq,
| >
| > Thank you for posting here. Let's also thank Dave and Tony for the
input.
| >
| > According to your description, I understand that one Outlook 2003
client
| > get error "conflicting edits have been made to the same item". If I
have
| > misunderstood the problem, please don't hesitate to let me know.
| >
| > First, I agree with Tony, this issue is mostly cause by the incorrect
| > manipulation on some email. Please let me know the detailed steps what
you
| > do when you get this conflict message. Is this issue reproducible?
| >
| > Based on my research, I suggest we try the following steps to see if we
can
| > resolve this issue:
| >
| > 1. Ensure you apply Office 2003 SP2 on the client.
| >
| > Office 2003 Service Pack 2 (SP2)
| >
http://www.microsoft.com/downloads/details.aspx?FamilyID=57e27a97-2db6-4654-
| > 9db6-ec7d5b4dd867&DisplayLang=en
| >
| > 2. Try to turn off the "read receipt" feature to see whether the issue
is
| > actually related to the read receipt.
| >
| > a. Please open Outlook 2003 on the client,
| > b. Click Tools menu, Options, Preferences tab,
| > c. Click E-mail Options, click Tracking Options
| > d. Select "Never send a response"
| > e. Click OK 3 times. Then, test this issue.
| >
| > 3. Please disable Outlook cache mode to see if it help:
| >
| > a. Please open Outlook 2003 on the client,
| > b. Click Tools menu, E-mail Accounts,
| > c. Select View or change existing e-mail accounts, click Next
| > d. Select the Exchange account in the list, click Change button
| > e. Uncheck "Use Cached Exchange Mode" option, click Next
| > f. Click Finish button.
| >
| > 4. This is issue may cause by the real-time scan of antivirus software
on
| > the client, please uninstall any antivirus software on the client.
Then, do
| > clean boot on the client to see if it help:
| >
| > To clean boot the problematic computer, please use the steps below:
| > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > (without the quotation marks). Click OK.
| >
| > b. In the System Configuration Utility (MSConfig) window, click to
select
| > the Selective Startup button.
| >
| > c. Click to clear the check mark from the "Load startup items" below
| > Selective Startup.
| >
| > d. Click the Services tab, click to check the "Hide All Microsoft
Services"
| > box, and remove all the check marks from the remained Non-Microsoft
| > Services.
| >
| > e. Click OK to close the MSConfig window. Click Yes when you are asked
to
| > restart your computer in order to enable the changes.
| >
| > f. After restarting, please check whether this issue will reoccur.
| >
| > 5. If the issue persists after the above steps, I suggest you recreate
the
| > mailbox attributes for this problematic account.
| > =========================
| >
| > 1) Use Outlook or exmerge tool to export mailbox to PST file.
| >
| > To use the Import and Export Wizard in Outlook:
| > a. On the File menu in Outlook, click Import and Export.
| > b. Under "Choose an action to perform", click "Export to a personal
folder
| > file (.pst)", and then click Next.
| > c. Click to select the MAPI folder that you want to share, and then
click
| > Next.
| > d. Save the PST file.
| >
| > To use Exmerge, refer to the following article:
| > 174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
| > Information
| > http://support.microsoft.com/?id=174197
| >
| > 2) Open the PST file from some other Outlook client to verify if we can
| > access inbox in the PST file.
| >
| > 3) If the PST file is good, go to ADUC (Active Directory Users and
| > Computers), right-click the problematic user and then click Exchange
tasks.
| > Select remove exchange attributes.
| >
| > 4) Right-click the user again and then click Exchange tasks. Select
create
| > mailbox.
| >
| > 5) Log on the mailbox and import PST back into mailbox using Exmerge or
| > Outlook.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Please capture screenshots on the error messages and send the
pictures
| > to me at v-terliu@xxxxxxxxxxxxx
| >
| > 2. Do you get any event error about this issue on the problematic
computer?
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Conflict Message dialog box in Outlook
| > | thread-index: AchW0+/YkasB4IIDSpictTLc4aLnmQ==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?Q296bWlxTWFu?= <CozmiqMan@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Conflict Message dialog box in Outlook
| > | Date: Mon, 14 Jan 2008 09:36:04 -0800
| > | Lines: 14
| > | Message-ID: <067A4A10-B684-4B21-90A6-5FB7C60E3055@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:86522
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hello to all,
| > | I have a user who has an issue with her Outlook 2003; a Windows XP
Pro
| > | client on a SBS 2003 Premium Edition server.
| > | On several occasions during the course of a day, she receives a
"Conflict
| > | Message" dialog box on some unrelated messages she has sent out. The
| > error
| > | message states the following: "conflicting edits have been made to
the
| > same
| > | item". Consequently she has to choose the version that she wants to
keep
| > or
| > | keep all messages involved. She is requesting read and delivery
receipts
| > as
| > | she always has even before this problem creeped up. I have renamed
her
| > OST
| > | file forcing a resync with the Exchange Server. It has not changed
| > anything.
| > | I have perused the Internet for a solution to no avail. Perhaps I
can
| > pick
| > | your brains here. Thank you for your time and efforts.
| > | --
| > | CozmiqMan
| > |
| >
| >
|

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