Re: Exchange 2003 Outlook - Email in Junk Folders

Hello Customer,

Thank you for posting here. Let's also thank Dave and Brian for the input.

According to your description, I understand that the internal email from
one client go to the junk email folder in some receivers. If I have
misunderstood the problem, please don't hesitate to let me know.

First I want to explain how the junk email folder work with internal emails:
Messages submitted to Exchange using authenticated credentials receive an
SCL value of -1. All users that submit messages from authenticated clients
such as Outlook or Outlook Web Access will receive an SCL stamp of -1. This
ensures that authenticated messages will not be moved to the Junk E-mail
folder.

Internal applications should submit mail using authentication to prevent
the messages from being treated as junk e-mail, which would occur if the
messages either (1) don't go through Intelligent Message Filter and do not
receive an SCL value, or (2) they go through Intelligent Message Filter and
get a value that is high enough that an action is taken on the message that
either prevents it from being delivered to the recipient or moves it to the
user's Junk E-mail folder.

Therefore, please ensure the user who send the email thru Outlook Exchange
account (MAPI, not SMTP). Or, you can make the user send email thru OWA,
and test this issue.

Note: Please check the SCL value in the Outlook and ensure it is -1:

How to verify the Intelligent Message Filter SCL rating in Outlook 2003
http://support.microsoft.com/?id=895091

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

Step 1: Also we may change the level of junk e-mail protection to "No
protection" with the following steps to see if the email go to junk email
folder:

1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Select the protection level as No Automatic Filtering.

Then, test the issue. Does the email also go to junk email folder?

Step 2: To add your Exchange IP address into Connection Filter to bypass
IMF on Exchange to see if it help:

1. Launch Exchange System Manager (ESM), expand Global Settings.
2. Right click Message Delivery, click Properties.
3. Click Connection Filtering tab, click Accept button, then you can add IP
address of your Exchange Server

After that, we need enable Connection Filter in SMTP Virtual Server.

1. Start Exchange System Manager.
2. Expand "Servers", expand "<Server Name>", expand "Protocols", and then
expand "SMTP".
3. Right-click the SMTP virtual server where you want to apply the filter,
and then click "Properties".
4. On the "General" tab, click "Advanced".
5. Click the IP address that you want to apply the filter to, and then
click "Edit".
6. In the "Identification" dialog box, click to select either the "Apply
Connection Filter" check box.
7. Click "OK", click "OK", click "Apply", and then click "OK".
8. Restart the SMTP virtual server where you applied the filter.

Step 3: Please try to create a new Outlook 2003 email profile on the client
computer which send the problematic email, and then test this issue.
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Does the problematic email SCL value is -1?

2. Does the issue only happen when the email send from the individual
client?

3. Do you get external email thru POP3 connector?

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

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--------------------
| From: CK <clankuku@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Exchange 2003 Outlook - Email in Junk Folders
| Date: Fri, 18 Jan 2008 06:22:22 -0800 (PST)
| Organization: http://groups.google.com
| Lines: 28
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|
| On 18 Jan, 12:44, "Brian Cryer" <bri...@xxxxxxxxxxxxxxxxxxxxxxxxx>
| wrote:
| > "CK" <clank...@xxxxxxxxx> wrote in message
| >
| >
news:5498b53b-e851-4c02-876b-7b0bd8ee2501@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| >
| > > When a users sends internal email to all others in GAL, some users get
| > > the email in their junk folder?
| No rules. 1 user has junk set to low and still gets the email in the
| junk folder??
| > > I have checked the settings and none of the okay users have any
| > > different junk settings to those with problems.  is there any reason
| > > why or other setting i may be missing?
| > > I have even tried adding the domain in the safe senders list but still
| > > doesn't work.
| >
| > Do any of the users (who have these emails ending up in their junk
folder)> have any rules for moving emails to junk? I ask because one of my
users had
| > a similar issue with some emails from a particular customer and we
traced it
| > back to his custom rules, and nothing to do with the normal junk email
| > handling provided by outlook & exchange.
| > --
| > Brian Cryerwww.cryer.co.uk/brian
|

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