RE: Save target as is not active

Hello Customer,

Thank you for posting here. Let's also thank Holz for the input.

According to your description, I understand that the right-click menu "save
target as" of IE on SBS domain client computers unable to work. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

Step 1: Reset the Internet Options to Default
---------------------------------------------------------
1. Start Internet Explorer. On the Tools menu, click Internet Options.
2. In the center section, Temporary Internet Files, click on the Delete
Files and Delete Cookies button.
3. Click Settings button, and then click View objects and delete all the
plug-ins.
4. Click the Security tab, click each item, and click Default Level.
5. Click Privacy tab, change to slider bar to Medium
6. Click Connections tab, click LAN Settings button, and verify the proxy
settings are correct.
7. Click the Advanced tab, click Restore Defaults, and uncheck "Enable
third party browser extension (require restart)".
8. Click OK and restart the system.

Step 2: Clean Boot
----------------------------
As I know, some 3rd-party software (like Go!Zilla) will cause this issue. I
suggest you perform clean boot the client to narrow down this issue:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
If the issue still exists, I would suggest we reinstall Internet Explorer
to see if it help:

Step 3: Reinstall Internet Explorer
-------------------------------------------
1. Please download Internet Explorer 6.0 SP1 from the following link. (You
may also test whether it can be downloaded on this machine, if not, please
download it on another machine and then copy to this one.)
<http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5
-b02b-20b602228de6&DisplayLang=en>
2. Run the Internet Explorer installation file and install it.
3. Restart the machine and test again.

Step 4: Obtain the Hotfix of KB 816868
-------------------------------------------------
If the issue persists after reinstalling Internet Explorer, we may obtain
and install the hotfix of KB 816868 for a test:

Error message: "Internet Explorer cannot download a file"
http://support.microsoft.com/?id=816868

Step 5: Check the Register key on client:
----------------------------------------------------
1. Click Start>Run>regedit,
2. Navigate to
HKEY_LOCAL_MACHINE\software\microsoft\Internet
Explorer\plugins\extensions\.exe,
3. Backup this key and delete it.
4. You may need to repeat the above steps for .zip, .pdf, etc. keys as well
if it's there.
5. Restart the machine and test

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Do you mean right-click menu "save target as" of IE by "save target as
link"?

2. What's OS of your client computer?

3. What's edition of your client IE?

4. Please capture screenshots on the right-click menu "save target as" of
IE and send the pictures to me at v-terliu@xxxxxxxxxxxxx

5. Run command "gpresult /v > c:\gpresult.txt" on the problematic client,
send the files c:\gpresult.txt to me at v-terliu@xxxxxxxxxxxxx

6. Please try to join a new client computer to SBS domain and restart it,
does the issue happen immediately?

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: Save target as is not active
| thread-index: AchZ/lGgcIlDw3+HSFCUr6AgM403nw==
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| From: =?Utf-8?B?bXNrYXptaWk=?= <mskazmii@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Save target as is not active
| Date: Fri, 18 Jan 2008 10:17:00 -0800
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|
| hi I have SBS server 2003 all client computer are connected to the server
| does not give the option to save target as when I am able to save target
as
| from any other computer that is not on the domain but is on the same
network
| . The computer on the domain does show the save target as link but it is
dull
| like I cannot select it. Mostly it happens when I try to download some
files
| from the wesites. Any help will be appriciated.
|
| Thanks
|

.