RE: Reinstalled Fax Services, Fax Wzrd doesn't show "store in doc libr

Hello Jim,

Thank you for posting here.

From your post, I understand that store in a document library option is not
shown when configuring FAX service.

Firstly I would like to confirm that how did you reinstall Fax service?

I suggest you refer to following steps to reinstall it again:

Pick a non-business time and do the following:

1. Click Start -> Run, type MSCONFIG and click OK.

2. Go to Services tab, click the option of "Hide All Microsoft Services",
then click Disable All button.

3. Go to Startup tab, click the Disable All button.

4. Click OK to restart the computer.

Then try to send fax again to see how everything is going.

If the issue still exists, please start the SBS Server to normal status and
reinstall the FAX Service.

To start the SBS Server to normal status:

1. Click Start -> Run, type MSCONFIG and click OK.

2. Select Normal Startup in the General tab.

3. Click OK to restart to normal status.

To reinstall FA Services:

1. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax

2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax

3) C:\Program Files\Microsoft Windows Small Business Server\fax

4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.

5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.

6) The 'faxsetup.log'file under 'C:\WINDOWS\'.

2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax
Services' to uninstall it.

3. Once it is uninstalled, access Add/Remove Programs to reinstall it.

4. Then, access 'Add/Remove Programs again', this time, we will click
'Change/Remove' on the 'Windows Small Business Server 2003' item:

1) Click 'Next' on the 'Microsoft Windows Small Business Server Setup'
page.

2) Click 'Next' on the 'Windows Configuration' page.

Note: It states that 'This will take approximately 30 minutes', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the 'Component Selection' page, choose 'Remove' before the 'Fax
Services' item.

4) Click 'Next', and then click 'Next' again to confirm 'Component
Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.

5. Once the removal process is completed, access 'Windows Small Business
Server setup' again in 'Add/Remove Programs', proceed to the 'Component
Selection' page, and then choose 'Install' for the 'Fax Services' item.

I hope the above information is helpful to you. If the problem still
occurs, please help me gather following information:

Please download the MPS Report tool from the following link and run it on
the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: Reinstalled Fax Services, Fax Wzrd doesn't show "store in
doc libr
| thread-index: AchY0dQomdn6ITslRVeHN2hcz80S/Q==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SmltIEdyYXVl?= <JimGraue@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Reinstalled Fax Services, Fax Wzrd doesn't show "store in doc
libr
| Date: Wed, 16 Jan 2008 22:26:01 -0800
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|
| Hi, All:
|
| Print spool issues coupled with modem problems caused me to reinstall fax
| services. As a result, when I run the fax wizard, there is no "store in
| document library" choice on "incoming fax routing" page of the wizard.
Any
| suggestions regarding how to get it back?
| --
| Best regards,
|
| Jim Graue
|

.

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