Re: Rmote Access problem
- From: v-mzhuan@xxxxxxxxxxxxxxxxxxxx (Manfred Zhuang [MSFT])
- Date: Wed, 16 Jan 2008 09:36:57 GMT
Hello Alfredo,
Thank you for your reply.
I am sorry to hear about that the situation got worse.
For the problem that CEICW could not be run, it can mostly be caused by
that a registry key is missing.
Please refer to following KB article to install a hotfix to resolve the
problem:
You receive an error message when you try to run a Server Management wizard
in Windows Small Business Server 2003
http://support.microsoft.com/kb/940318/en-us
After that, please continue to follow KB825763 to re-run CEICW.
If the issue persists, please gather following information for me:
1. Please help me capture screenshots of all the error messages you
received and send to v-mzhuan@xxxxxxxxxxxxx
To capture the image, we can perform the steps below:
(a) When the error message appears, press the Print Screen key several
times (this key is located to the right of the F12 key on the keyboard)
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
to me as an attachment.
2. Please send following log file to v-mzhuan@xxxxxxxxxxxxxx
C:\Program Files\Microsoft Windows Small Business Server\Support\icwlog.txt
3. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en
Please try the above steps at your earliest convenience.
If the issue is urgent to your business, it is recommended that you contact
Microsoft Customer Support Services (CSS) via telephone so that a dedicated
Support Professional can assist you recover the server in a more efficient
manner. Please be advised that contacting phone support will be a charged
call.
For a complete list of Microsoft Customer Support Services phone numbers
and information about support costs, visit the following Microsoft Web
site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
If you have any concern, please feel free to let me know.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "A. Gonzalez" <felito63@xxxxxxxxxxx>
| From: "A. Gonzalez" <lourdesg@xxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| References: <VYdhj.18467$Xo1.3771@trnddc06>
<#PNupNzUIHA.5264@xxxxxxxxxxxxxxxxxxxx>
<0A37283F-03F6-4840-98FA-7D174C67C051@xxxxxxxxxxxxx>
<CAyhj.188313$TO.121258@trnddc01> <gmVhj.109$UX2.14@trnddc08>
<zYR#8TpVIHA.6404@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Rmote Access problem
| Lines: 325
| X-Priority: 3
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| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
| Message-ID: <RY2jj.9606$W73.9287@trnddc04>
| Date: Tue, 15 Jan 2008 13:57:05 GMT
| NNTP-Posting-Host: 72.77.135.82
| X-Complaints-To: abuse@xxxxxxxxxxx
| X-Trace: trnddc04 1200405425 72.77.135.82 (Tue, 15 Jan 2008 08:57:05 EST)
| NNTP-Posting-Date: Tue, 15 Jan 2008 08:57:05 EST
| Bytes: 13881
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!nntp.giganews.co
m!cyclone1.gnilink.net!spamkiller.gnilink.net!gnilink.net!trnddc04.POSTED!05
1e7874!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:86707
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Manfred,
| First of all, thanks for your help.
| The problem has worsened from my perspective.
| I downloaded and printed kb825763 to followit closly.
| I configured the 2 adapters .
| Start-> Control Panel-> Network Connections.
| Server Local Area connection and proceeded to IP/TCP etc. to configure.
Then
| configuered the other adapter for Network connections.
| Restarted the server.
| When it rebooted and it didi it very slowly. tried to run the CEICW but
it
| would not let me. it brought an error message thet DHCP was running and
it
| could not run the wizard.
| I disbled the DHCP and tried again to run the wizard.
| This time the error message said it could only run in a SBS server.
| That is the OS in that hardware the Windows Server 2003.
| So no luck there.
| Worst of all the connectivity we had where we could access e-mail is lost
| and even Web connectivity is lost from the server.
| I hard wired a computer to the router and I can ping the router and
connect
| to the internet, but not with the server.
| and can't have connectivity from the server.
| I have spent uncountable hours on it and it seems to get worst.
| The server runs very slow and each tsk you try takes forever to come up
and
| each step takes a very long time to execute.
| So I'm at a lose... ...Please HELP!!!
| Alfredo Gonzalez
|
|
| "Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx> wrote in message
| news:zYR%238TpVIHA.6404@xxxxxxxxxxxxxxxxxxxxxxxxx
| > Hello Alfredo,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that when attempting to connect to the
| > computers via RWW, following error message was received:
| >
| > VBScript: Remote Desktop Disconnected
| > The client could not connect to the remote computer. Remote connections
| > might not be enabled or the computer might be to busy to accept new
| > connections. It is also possible that network problems are preventing
| > your
| > connection.
| >
| > If I have misunderstood your concern, please feel free to correct me.
| >
| > This issue can most likely be caused by that the port 4125 is blocked.
It
| > is either on the SBS server or on the remote client workstation you
used
| > to
| > connect to RWW.
| >
| > I understand that you have run CEICW and the issue persists. But in
order
| > to keep track of the troubleshooting, I suggest you double confirm it:
| >
| > Re-running CEICW on SBS server:
| > =============================
| > Let's re-run CEICW to reset the network configuration. Please refer to
| > following article to do this.
| >
| > How to configure Internet access in Windows Small Business Server 2003
| > http://support.microsoft.com/kb/825763/en-us
| >
| > If the issue persists, let's move on:
| >
| > 1. If you have hardware firewall in front of your SBS server, please
make
| > sure you have forward TCP port 4125 inbound to SBS server.
| >
| > 2. If you have installed ISA on SBS server, please make sure you have
the
| > port 4125 inbound enabled.
| >
| > 3. Please make sure the remote client computer which is trying to access
| > the RWW is not behind the firewall and 4125 port outgoing is allowed.
| >
| > 828053 ISA Server prevents connection to a remote desktop when you
connect
| > http://support.microsoft.com/?id=828053
| >
| > I hope the above information is helpful. However, if the issue persists,
| > please gather following information for me:
| >
| > 1. Please click Start-->Run, type mstsc and click OK. Type the IP
address
| > of the SBS server, is there any issue? Please try it both internally and
| > externally.
| >
| > 2. Are all the servers and all the client workstations unable to be
| > connected?
| >
| > 3. Please access the RWW inside your LAN by
https://SBSServerName/remote.
| > Can this issue be reproduced?
| >
| > 4. If it is convenient, please take following test:
| >
| > Test
| > ====
| > Please use a crossover cable to connect a computer to the external
network
| > adapter of the SBS server directly and check if the issue persists on
this
| > computer.
| >
| > 5. Please download the MPS Report tool from the following link and run
it
| > on both the SBS server and the problematic client workstations, then
send
| > the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
| > investigation so that we can find what the root cause is:
| >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > For your information:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > 88B7-F9C79B7306C0&displaylang=en
| >
| > Please try the above steps at your earliest convenience. If you have any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | Reply-To: "A. Gonzalez" <felito63@xxxxxxxxxxx>
| > | From: "A. Gonzalez" <lourdesg@xxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | References: <VYdhj.18467$Xo1.3771@trnddc06>
| > <#PNupNzUIHA.5264@xxxxxxxxxxxxxxxxxxxx>
| > <0A37283F-03F6-4840-98FA-7D174C67C051@xxxxxxxxxxxxx>
| > <CAyhj.188313$TO.121258@trnddc01>
| > | Subject: Re: Rmote Access problem
| > | Lines: 116
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
| > | X-RFC2646: Format=Flowed; Response
| > | Message-ID: <gmVhj.109$UX2.14@trnddc08>
| > | Date: Sat, 12 Jan 2008 02:12:28 GMT
| > | NNTP-Posting-Host: 72.77.135.82
| > | X-Complaints-To: abuse@xxxxxxxxxxx
| > | X-Trace: trnddc08 1200103948 72.77.135.82 (Fri, 11 Jan 2008 21:12:28
| > EST)
| > | NNTP-Posting-Date: Fri, 11 Jan 2008 21:12:28 EST
| > | Bytes: 5771
| > | Path:
| >
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
| >
0.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!nntp.giganews.co
| >
m!cyclone1.gnilink.net!spamkiller.gnilink.net!gnilink.net!trnddc08.POSTED!05
| > 1e7874!not-for-mail
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:86160
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Well, I tried by forwarding to port 4125 and also to 3389 but still
| > unable
| > | to connect.
| > | I can get to the page where you choose what to do in RRW, but then it
| > stops
| > | and brings th error message.
| > | The address line displays:
| > |
| >
https://mail.domainXXX.com/Remote/tsweb.aspx?Server=XXXSERVER&Port=4125&iFS=
| > 1&User=usernameXX&Domain=XXXXXice&redirectPrinters=1&redirectAudio=2
| > | once you click to connect to the server desktop
| > | To recap:
| > | And after you select the task to connect to the server desktop it just
| > stops
| > | All you get in response to the command is a blank page with heading
and
| > the:
| > | Log off - Main Menu choices.
| > | After a few minutes an error message appears:
| > | ***************
| > | VBScript: Remote Desktop Disconnected
| > |
| >
----------------------------------------------------------------------------
| > --------------------
| > | The client could not connect to the remote computer. Remote
connections
| > | might not be enabled or the computer might be too busy to accept new
| > | connections. It is also possible that network problems are preventing
| > your
| > | connection. Please try connecting again later. If the problem
continues
| > to
| > | occur, contact your administrator.
| > |
| > | OK
| > | **********************************
| > | We know that the remote connection is enabled. The server is not too
| > busy.
| > | There are no other connections, the network is working.
| > | We can access the Exchange and retrieve email, on the same sever.
| > | We know we connect to the server since the logon page and subsequent
| > pages
| > | emanate from it.
| > | How can we solve this remote access problem? Any suggestions and help
| > will
| > | be appreciated.
| > |
| > | "Alfredo F. Gonzalez" <lourdesg@xxxxxxxxxxx> wrote in message
| > | news:CAyhj.188313$TO.121258@xxxxxxxxxxx
| > | > Hi Kev,
| > | > When I open the router to forward to the server what name do I give
| > the
| > | > application? "RWW"? "RDP"? or what for the SBS to know.
| > | > I can then assign the port number and the router IP, right?
| > | > Thanks for your help and assist!
| > | >
| > | > and Pedro CR,
| > | >
| > | > Access is remote remote Web Workplace,
| > | > Connecting from a separate location through the internet.
| > | >
| > | > Thanks for your help!
| > | > Alfredo Gonzalez
| > | >
| > | > "KevM" <KevM@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > | > news:0A37283F-03F6-4840-98FA-7D174C67C051@xxxxxxxxxxxxxxxx
| > | >> Hi
| > | >>
| > | >> I had the same problem, I sorted mine by opening port 4125 on my
| > firewall
| > | >> and forwarding it to my SBS server
| > | >>
| > | >> Kev
| > | >>
| > | >> "Pedro CR" wrote:
| > | >>
| > | >>> what access method are you usign?
| > | >>>
| > | >>> 1) Are you usign Remote Web Workplace?
| > | >>> 2) Are you connecting via VPN and then using mstsc.exe to connect
to
| > the
| > | >>> server?
| > | >>> 3) Are you connecting from the internal network?
| > | >>>
| > | >>> In case it's 2 check to see if, after loosing remote connection
to
| > the
| > | >>> server you can still ping the server.
| > | >>>
| > | >>> "Alfredo F. Gonzalez" <lourdesg@xxxxxxxxxxx> escreveu na mensagem
| > | >>> news:VYdhj.18467$Xo1.3771@xxxxxxxxxxx
| > | >>> > At the company we have a server running Windows Small Business
| > Server
| > | >>> > 2003,
| > | >>> > but we have a problem trying Remote Access to it.
| > | >>> > We can get to the log on page.
| > | >>> > From there, once logged on we are taken to the main menu page.
| > | >>> > There you select the task to access the Server desktop, or to
| > access a
| > | >>> > client station or any other task and click to proceed.
| > | >>> > And after you select the task the server just stops
| > | >>> > All you get in response to the command is a blank page with
| > headinga
| > | >>> > and
| > | >>> > the
| > | >>> > log off - Main menu choices.
| > | >>> > After a few minutes an error message appears:
| > | >>> > ***************
| > | >>> > VBScript: Remote Desktop Disconnected
| > | >>> >
| >
----------------------------------------------------------------------------
| > --------------------
| > | >>> > The client could not connect to the remote computer. Remote
| > | >>> > connections
| > | >>> > might not be enabled or the computer might be too busy to
accept
| > new
| > | >>> > connections. It is also possible that network problems are
| > preventing
| > | >>> > your
| > | >>> > connection. Please try connecting again later. If the problem
| > | >>> > continues to
| > | >>> > occur, contact your administrator.
| > | >>> >
| > | >>> > OK
| > | >>> > **********************************
| > | >>> > We know that the remote connection is enabled. The server is not
| > too
| > | >>> > busy.
| > | >>> > There are no other connections, the network is working.
| > | >>> > We can access the Exchange and retrieve email, on the same
sever.
| > | >>> > We know we connect to the server since the logon page and
| > subsequent
| > | >>> > pages
| > | >>> > emanate from it.
| > | >>> > How can we solve this remote access problem? Any suggestions and
| > help
| > | >>> > will
| > | >>> > be appreciated.
| > | >>> > A. Gonzalez
| > | >>> >
| > | >>>
| > | >>>
| > | >>>
| > | >
| > | >
| > |
| > |
| > |
| >
|
|
|
.
- References:
- Rmote Access problem
- From: Alfredo F. Gonzalez
- Re: Rmote Access problem
- From: Pedro CR
- Re: Rmote Access problem
- From: KevM
- Re: Rmote Access problem
- From: Alfredo F. Gonzalez
- Re: Rmote Access problem
- From: A. Gonzalez
- Re: Rmote Access problem
- From: Manfred Zhuang [MSFT]
- Re: Rmote Access problem
- From: A. Gonzalez
- Rmote Access problem
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