RE: Exchange Transport 3018
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT]))
- Date: Wed, 16 Jan 2008 09:45:07 GMT
Hi,
Thanks for your reply.
Since the issue occurs when Companyweb sends out alert e-mail, please check
the sender's e-mail address:
1. Open SharePoint Central Administration page in 'Administrative Tools'.
2. Go to Server Configuration - Configure default e-mail server settings.
3. Make sure the correct e-mail address is filled in From e-mail address
box.
4. Also logon the mailbox in Outlook with which the alert is sent out, try
to send e-mail out, can the problem be reproduced?
I am looking forward to hear from you. If you need further assistance,
please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
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--------------------
<Thread-Topic: Exchange Transport 3018
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<References: <298B6F07-3914-42C0-8B1E-FAB092D16ADC@xxxxxxxxxxxxx>
<b91su$pTIHA.4720@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: RE: Exchange Transport 3018
<Date: Tue, 15 Jan 2008 08:34:01 -0800
<Lines: 208
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi,
<
<Just to update you on where I am with this...
<
<I found the problem message header is sharepoint services (companyweb)
<trying to send an alert from the administrator account to the user. for
some
<reason, this alert seems to have a corrupt email address or something. I
have
<deleted the users alerts from within companyweb, and I am no longer
receiving
<the error. I will wait a while and then ask the user to re add the alerts
and
<see if the same thing happens.
<--
<Delivered By Messenger Pigeon
<
<
<"v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li" wrote:
<
<> Hi Robin,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that one user fails to send out e-mail and
<> you get MSExchangeTransport event 3018. If that's not right, please
don't
<> hesitate to let me know.
<>
<> Based on my research, please take the following steps to narrow down
this
<> issue:
<>
<> Step 1: The issue may be caused by incorrect user permission settings.
<> Please run the change user permission wizard and try again.
<>
<> Note: I assume this user is domain user.
<>
<> 1. Open Server Management and click Users.
<> 2. Click Change User Permission and then click Next.
<> 3. Click User Template and Replace any previous permissions granted to
the
<> users. Click Next.
<> 4. Click problematic user account, click Add,
<> 5. Click Next and then click Finish.
<>
<> Step 2: The issue may be related to corrupt Exchange attribute, you can
<> follow steps below to reset its Exchange attributes.
<>
<> 1. In Outlook, Export all mails in Mailbox as .PST file.
<>
<> Please follow the instruction below to export all mails in the mailbox
as
<> .PST file.
<>
<> 287070 OL2002: How to Back Up, Restore, or Move Outlook Data
<> http://support.microsoft.com/?id=287070
<>
<> 2. Remove the Exchange Attribute for problematic user with corrupt
Exchange
<> Attribute.
<>
<> 1) In Exchange 2003 computer, launch Active Directory Users and
Computers.
<> 2) In the Users Container, right click the user with corrupt attribute,
<> click Exchange Task.
<> 3) Click Remove Exchange Attribute and click Next to finish the process.
<>
<> 3. Run Cleanup Agent
<>
<> 1) In Exchange 2003 computer, launch Exchange System Manager.
<> 2) Expand the mailbox store where the problematic mailbox located, right
<> click the mailboxes container, select Run Cleanup Agent.
<> 3) Then you will see the problematic mailbox with a red X.
<>
<> 4. Create a new mailbox for the user.
<>
<> 1) In Exchange 2003 computer, launch Active Directory Users and
Computers.
<> 2) In the Users Container, right click the user with corrupt attribute,
<> click Exchange Task.
<> 3) Click Create a new Mailbox and select Mailbox Store for the new
mailbox,
<> click Next to finish the process.
<>
<> 5. After that, please follow article 287070 above to import the PST file
in
<> Outlook.
<>
<> How to manage .pst files in Outlook 2002 and in Outlook 2003
<> http://support.microsoft.com/kb/287070
<>
<> If the problem persists, please help me collect the following
information
<> for deep research:
<>
<> 1. Does the problematic user send e-mail to internal recipients
<> successfully?
<>
<> 2. SMTP log
<>
<> 1) Open the properties page of the Default SMTP Virtual Server in
Exchange
<> System Manager.
<> 2) On the General tab, check the "Enable logging" box.
<> 3) Click Properties, click the Extended Properties tab and check all the
<> boxes on the list.
<> 4) Click OK twice.
<> 5) Stop and restart the SMTP virtual server.
<> 6) Ask a client to send some test emails entitled "Test Email To
<> problematic destination email domains" to an recipient of those
problematic
<> destination email domains. Wait till you get the NDRs.
<> 7) Stop the SMTP virtual server.
<> 8) Go to the C:\WINDOWS\system32\LogFiles\SMTPSVC1 folder and send me log
<> 3. A sample of NDR.
<>
<> 4. Please send me the MPS report.
<>
<> 1) Visit
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_Exchange.EXE to download the file.
<> 2) Run the MPSRPT_Exchange.EXE on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Exchange\cab\
<> 5) Send the .cab file directly to me.
<>
<> Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<> 41239533-Exchange Transport 3018.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Exchange Transport 3018
<> <thread-index: AchODkd68135hhmhR56p+zz5FXkr1w==
<> <X-WBNR-Posting-Host: 207.46.19.168
<> <From: =?Utf-8?B?TmV0d29ya0Z1c2lvbg==?=
<> <NetworkFusion@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: Exchange Transport 3018
<> <Date: Thu, 3 Jan 2008 05:41:01 -0800
<> <Lines: 23
<> <Message-ID: <298B6F07-3914-42C0-8B1E-FAB092D16ADC@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:84490
<> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <I am receiving the error:
<> <
<> < MSExchangeTransport 3018 1/3/2008 3:34 AM 2 *
<> <A non-delivery report with a status code of 5.4.0 was generated for
<> <recipient rfc822;receiveuser@xxxxxxxxxxx (Message-ID
<>
<<3BD50098E401463AA228377848493927-{0E5E3824-6234-4FED-A2AB-411B58E3B0E0}@do
<> main.co.uk>).
<> <Causes: This message indicates a DNS problem or an IP address
<> configuration
<> <problem Solution: Check the DNS using nslookup or dnsq. Verify the IP
<> address
<> <is in IPv4 literal format. For more information, click
<> <http://www.microsoft.com/contentredirect.asp.
<> <
<> <
<> <on a regular basis... this only happens for one user, and I never seem
to
<> <get it for anyone else...
<> <
<> <can someone point me in the right direction please.
<> <
<> <Thanks,
<> <
<> <Robin.
<> <
<> <--
<> <Delivered By Messenger Pigeon
<> <
<>
<>
<
.
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