Re: Backups Failing with error code 0X80070458
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT]))
- Date: Tue, 15 Jan 2008 08:18:47 GMT
Hi Franky,
I am glad to know the issue was resolved.
I'd like to make a summary for this post:
Problem: On SBS server, the NTbakcup failed and you get error 0x80070458 in
the backup log.
Cause: The issue occurred because RSM database was corrupted.
Solution:
1. Run services.msc
2. Disabled the Removable Storage Service.
3. Navigate to c:\windows\system32\NTMSdata
4. Rename the file NTMSDATA to NTMSDATA.OLD
5. Enable the Removable Storage Service.
6. Try again.
For future postings, I would like to list the following information as a
guideline when submitting new posts in the future. This information will
help us to understand the issue and situation more quickly. Thank you!
1. Has the server/client/product ever worked?
2. If so, what changed?
3. What service packs and updates were applied?
4. What are the steps to reproduce the problem?
5. Does it happen the same way on any other systems?
6. Please provide the exact error message with any screenshots, if possible.
If you need any assistance in the future, please feel free to post in our
newsgroup.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
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--------------------
<NNTP-Posting-Date: Mon, 14 Jan 2008 03:40:46 -0600
<From: "Franky" <frankie_600@xxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<References: <V8udnQXoKM9SLx7anZ2dnUVZ8t2snZ2d@xxxxxx>
<6O4FyLpUIHA.1528@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: Backups Failing with error code 0X80070458
<Date: Mon, 14 Jan 2008 09:40:45 -0000
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<
<Hi Robert
<
<Many thanks for your reply.
<
<I trieds the steps as provided & it was the RSM database that was corrupt.
<I renamed NTMSDATA & then restarted storage service & this allowed backups
<to run correctly so many thanks for your assistance
<
<Regards
<
<Paul
<
<<v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<news:6O4FyLpUIHA.1528@xxxxxxxxxxxxxxxxxxxxxxxxx
<> Hi Paul,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that on SBS server, the NTbakcup failed and
<> you get error 0x80070458 in the backup log. If that's not right , please
<> don't hesitate to let me know.
<>
<> Based on my research on the error message, please try the following steps
<> to see if the problem can be resolved:
<>
<> Step 1: In the backup log, I found "Unable to detect tape drive or tape
<> media.". The problem may cause be caused by backup device. Please check
if
<> it's in the HCL list.
<>
<> HCL list:
<> http://www.windowsservercatalog.com/
<>
<> You can disconnect and reconnect the tape drive, test again. Please also
<> contact the hardware vendor to install the latest driver.
<>
<> Step 2: Please backup to local hard disk and see if the issue will
<> reoccur.
<> We do this step to see if the problem is caused by you tape.
<>
<> 1. Click Star and select Run.
<> 2. Input ntbackup, click OK and then click Next.
<> 3. Select Back up files and settings and click Next.
<> 4. Select choose what to backup and click Next.
<> 5. Choose the item to backup and click Next.
<> 6. Select location to save your backup, please select a folder on local
<> hard disk.
<> 7. Click finish and see if the same issue will reoccur.
<>
<> Step 3: The issue occurs when RSM database is corrupted, please check the
<> following:
<>
<> 1. Run services.msc
<> 2. Disabled the Removable Storage Service.
<> 3. Navigate to c:\windows\system32\NTMSdata
<> 4. Rename the file NTMSDATA to NTMSDATA.OLD
<> 5. Enable the Removable Storage Service.
<> 6. Try again.
<>
<> Step 4: The backup device may conflict with other USB device, please
<> uninstall drivers for any removable storage devices (USB Hard Drives, Zip
<> drives, etc...) and unplug them, then try again.
<>
<> Step 5: This problem may occur if your tape drive supports tapes with
<> different media block sizes. When you configure a backup by using the SBS
<> 2003 Server Management console, the backup program selects the first tape
<> type that is available, and this selection may not correspond to the tape
<> that is in the drive. To fix this, please install the hotfix in the
<> following KB:
<>
<> "The requested media failed to mount" error message when you try to
<> perform
<> a backup in Windows SBS 2003
<> http://support.microsoft.com/?id=831664
<>
<> If the problem persists, please help me collect the following information
<> for further research:
<>
<> 1. MPS Report
<>
<> 1) Download MPS report tool from:
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_SETUPPerf.EXE
<> 2) Run the MPSRPT_SETUPPerf.exe on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
<> %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<> 5) Send the .cab file to us.
<>
<> 2. Backup log in C:\Documents and Settings\SBS Backup User\Local
<> Settings\Application Data\Microsoft\Windows NT\NTBackup\data folder.
<>
<> Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<> 40186911 41265690-Backups Failing with error code 0X80070458.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
<> the
<> "Notify me of replies" box to receive e-mail notifications when there are
<> any updates in your thread. When responding to posts via your newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
<> doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly. Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<>
<> --------------------
<> <NNTP-Posting-Date: Tue, 08 Jan 2008 11:28:47 -0600
<> <From: "Franky" <frankie_600@xxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Subject: Backups Failing with error code 0X80070458
<> <Date: Tue, 8 Jan 2008 17:28:47 -0000
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<> <
<> <Hi All
<> <
<> <I know this issue has been covered many times so please excuse me if
<> someone
<> <has already answered but I am desperate for a resolution
<> <
<> <My client has SBS2003 SP2 & the problem I am experiencing is
<> "backups"!!!!!
<> <
<> <Here is the last log file
<> <
<> <
<> <1/7/2008 7:00 PM
<> <-------------------------------
<> <Date: 1/7/2008
<> <Time: 7:00 PM
<> <User: SYSTEM
<> <-------------------------------
<> <
<> <Backup Runner started.
<> <NTMS session started successfully.
<> <EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
<> <Will enumerate on 9 media libraries found.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <Found an enabled library.
<> <InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
<> <Identify Media completed
<> <EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
<> <Will enumerate on 0 media types found.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <Found an enabled library.
<> <InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
<> <Identify Media completed
<> <EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
<> <Will enumerate on 0 media types found.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <Found an enabled library.
<> <InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
<> <Identify Media completed
<> <EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
<> <Will enumerate on 0 media types found.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <Found an enabled library.
<> <InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
<> <Identify Media completed
<> <EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
<> <Will enumerate on 0 media types found.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <Found an enabled library.
<> <InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
<> <Identify Media completed
<> <EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
<> <Will enumerate on 1 media types found.
<> <GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
<> <GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <Found an enabled library.
<> <InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
<> <Identify Media completed
<> <EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
<> <Will enumerate on 0 media types found.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
<> <Unable to detect tape drive or tape media.
<> <GetTapeMediaPoolName failed. (0x80070458)
<> <GetBackupDestination failed. (0x80070458)
<> <LaunchNTBackup failed. (0x80070458)
<> <NTBackup finished the backup with errors.
<> <
<> <For more information about failed backups, see the article on
<> <troubleshooting your backup at the following Web page:
<> <http://go.microsoft.com/fwlink/?LinkId=18414
<> <
<> <Backup ended at Monday, January 07, 2008 7:00 PM
<> <Backup error finished with error code 0X80070458.
<> <
<> <If I go into Libraries & try to access the drive I receive the error
<> "Unable
<> <to read from or write to the database, there is a problem with the
<> Removable
<> <Storage Service. please restart the service"
<> <
<> <Then this following error
<> <
<> <"The object identifier does not represent a valid object. This snapin's
<> <display may be inconsistent with the Removable Storage Service, please
<> <restart the snapin
<> <
<> <I have restarted the services & continue to receive the same error
<> <
<> <After some searching I found a possible fix from MS
<> <
<> <http://support.microsoft.com/kb/841187
<> <
<> <I applied this but still experience the same problems.
<> <
<> <I have changed media, cleaned drive but to no avail
<> <
<> <The only other information I could locate relating to this problem was
to
<> <"rebuild the RSM Database", does anyone think that this is the cause &
<> <possible resolution??
<> <
<> <Any help would be greatly appreciated
<> <
<> <Thanks in advance
<> <
<> <Paul
<> <
<> <
<> <
<> <
<>
<
<
<
.
- References:
- Backups Failing with error code 0X80070458
- From: Franky
- RE: Backups Failing with error code 0X80070458
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Re: Backups Failing with error code 0X80070458
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