Re: Rmote Access problem

Hello Alfredo,

Thank you for posting here.

From your post, I understand that when attempting to connect to the
computers via RWW, following error message was received:

VBScript: Remote Desktop Disconnected
The client could not connect to the remote computer. Remote connections
might not be enabled or the computer might be to busy to accept new
connections. It is also possible that network problems are preventing your
connection.

If I have misunderstood your concern, please feel free to correct me.

This issue can most likely be caused by that the port 4125 is blocked. It
is either on the SBS server or on the remote client workstation you used to
connect to RWW.

I understand that you have run CEICW and the issue persists. But in order
to keep track of the troubleshooting, I suggest you double confirm it:

Re-running CEICW on SBS server:
=============================
Let's re-run CEICW to reset the network configuration. Please refer to
following article to do this.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

If the issue persists, let's move on:

1. If you have hardware firewall in front of your SBS server, please make
sure you have forward TCP port 4125 inbound to SBS server.

2. If you have installed ISA on SBS server, please make sure you have the
port 4125 inbound enabled.

3. Please make sure the remote client computer which is trying to access
the RWW is not behind the firewall and 4125 port outgoing is allowed.

828053 ISA Server prevents connection to a remote desktop when you connect
http://support.microsoft.com/?id=828053

I hope the above information is helpful. However, if the issue persists,
please gather following information for me:

1. Please click Start-->Run, type mstsc and click OK. Type the IP address
of the SBS server, is there any issue? Please try it both internally and
externally.

2. Are all the servers and all the client workstations unable to be
connected?

3. Please access the RWW inside your LAN by https://SBSServerName/remote.
Can this issue be reproduced?

4. If it is convenient, please take following test:

Test
====
Please use a crossover cable to connect a computer to the external network
adapter of the SBS server directly and check if the issue persists on this
computer.

5. Please download the MPS Report tool from the following link and run it
on both the SBS server and the problematic client workstations, then send
the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
investigation so that we can find what the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "A. Gonzalez" <felito63@xxxxxxxxxxx>
| From: "A. Gonzalez" <lourdesg@xxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| References: <VYdhj.18467$Xo1.3771@trnddc06>
<#PNupNzUIHA.5264@xxxxxxxxxxxxxxxxxxxx>
<0A37283F-03F6-4840-98FA-7D174C67C051@xxxxxxxxxxxxx>
<CAyhj.188313$TO.121258@trnddc01>
| Subject: Re: Rmote Access problem
| Lines: 116
| X-Priority: 3
| X-MSMail-Priority: Normal
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| Date: Sat, 12 Jan 2008 02:12:28 GMT
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| X-Trace: trnddc08 1200103948 72.77.135.82 (Fri, 11 Jan 2008 21:12:28 EST)
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m!cyclone1.gnilink.net!spamkiller.gnilink.net!gnilink.net!trnddc08.POSTED!05
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| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:86160
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Well, I tried by forwarding to port 4125 and also to 3389 but still
unable
| to connect.
| I can get to the page where you choose what to do in RRW, but then it
stops
| and brings th error message.
| The address line displays:
|
https://mail.domainXXX.com/Remote/tsweb.aspx?Server=XXXSERVER&Port=4125&iFS=
1&User=usernameXX&Domain=XXXXXice&redirectPrinters=1&redirectAudio=2
| once you click to connect to the server desktop
| To recap:
| And after you select the task to connect to the server desktop it just
stops
| All you get in response to the command is a blank page with heading and
the:
| Log off - Main Menu choices.
| After a few minutes an error message appears:
| ***************
| VBScript: Remote Desktop Disconnected
|
----------------------------------------------------------------------------
--------------------
| The client could not connect to the remote computer. Remote connections
| might not be enabled or the computer might be too busy to accept new
| connections. It is also possible that network problems are preventing your
| connection. Please try connecting again later. If the problem continues to
| occur, contact your administrator.
|
| OK
| **********************************
| We know that the remote connection is enabled. The server is not too busy.
| There are no other connections, the network is working.
| We can access the Exchange and retrieve email, on the same sever.
| We know we connect to the server since the logon page and subsequent pages
| emanate from it.
| How can we solve this remote access problem? Any suggestions and help
will
| be appreciated.
|
| "Alfredo F. Gonzalez" <lourdesg@xxxxxxxxxxx> wrote in message
| news:CAyhj.188313$TO.121258@xxxxxxxxxxx
| > Hi Kev,
| > When I open the router to forward to the server what name do I give the
| > application? "RWW"? "RDP"? or what for the SBS to know.
| > I can then assign the port number and the router IP, right?
| > Thanks for your help and assist!
| >
| > and Pedro CR,
| >
| > Access is remote remote Web Workplace,
| > Connecting from a separate location through the internet.
| >
| > Thanks for your help!
| > Alfredo Gonzalez
| >
| > "KevM" <KevM@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:0A37283F-03F6-4840-98FA-7D174C67C051@xxxxxxxxxxxxxxxx
| >> Hi
| >>
| >> I had the same problem, I sorted mine by opening port 4125 on my
firewall
| >> and forwarding it to my SBS server
| >>
| >> Kev
| >>
| >> "Pedro CR" wrote:
| >>
| >>> what access method are you usign?
| >>>
| >>> 1) Are you usign Remote Web Workplace?
| >>> 2) Are you connecting via VPN and then using mstsc.exe to connect to
the
| >>> server?
| >>> 3) Are you connecting from the internal network?
| >>>
| >>> In case it's 2 check to see if, after loosing remote connection to the
| >>> server you can still ping the server.
| >>>
| >>> "Alfredo F. Gonzalez" <lourdesg@xxxxxxxxxxx> escreveu na mensagem
| >>> news:VYdhj.18467$Xo1.3771@xxxxxxxxxxx
| >>> > At the company we have a server running Windows Small Business
Server
| >>> > 2003,
| >>> > but we have a problem trying Remote Access to it.
| >>> > We can get to the log on page.
| >>> > From there, once logged on we are taken to the main menu page.
| >>> > There you select the task to access the Server desktop, or to
access a
| >>> > client station or any other task and click to proceed.
| >>> > And after you select the task the server just stops
| >>> > All you get in response to the command is a blank page with
headinga
| >>> > and
| >>> > the
| >>> > log off - Main menu choices.
| >>> > After a few minutes an error message appears:
| >>> > ***************
| >>> > VBScript: Remote Desktop Disconnected
| >>> >
----------------------------------------------------------------------------
--------------------
| >>> > The client could not connect to the remote computer. Remote
| >>> > connections
| >>> > might not be enabled or the computer might be too busy to accept new
| >>> > connections. It is also possible that network problems are
preventing
| >>> > your
| >>> > connection. Please try connecting again later. If the problem
| >>> > continues to
| >>> > occur, contact your administrator.
| >>> >
| >>> > OK
| >>> > **********************************
| >>> > We know that the remote connection is enabled. The server is not
too
| >>> > busy.
| >>> > There are no other connections, the network is working.
| >>> > We can access the Exchange and retrieve email, on the same sever.
| >>> > We know we connect to the server since the logon page and
subsequent
| >>> > pages
| >>> > emanate from it.
| >>> > How can we solve this remote access problem? Any suggestions and
help
| >>> > will
| >>> > be appreciated.
| >>> > A. Gonzalez
| >>> >
| >>>
| >>>
| >>>
| >
| >
|
|
|

.

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