Re: OWA and missing attachments

Thanks Robert

The sender was an Exchange Outlook 2003 Client in LAN (domain), the account
was Exchange accaount. All receivers had nothing else but an mobile user
account in domain and OWA, no computer account. The messages were received
over Internet.

No Trend (F-Secure instead). No URLScan installed as far as I know.

Checked the link. So, it seems that nothing can't be done ("To work around
this problem, use the Outlook client to view the message." This means use
Outlook Client to see the attacments, right?). Luckyly remote workers will
start using Outlook Client on next week.

Rgs,

Juha



"v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li" wrote:

Hi Juha,

Thanks for your reply.

You said "The sender was exchange client". Is the mail send from Outlook
client in your domain or the e-mail is from another Exchange server?

If the problematic e-mail is sent by Outlook clients in your domain, you
can also try the following:

Step 1: URLScan can cause this issue. If you have URLScan installed on the
SBS Server, please uninstall it and try again.

Step 2: If you have Trend Microsoft SMTP Gateway installed, this can cause
problem. The Trend Microsoft SMTP Gateway that is used adds a disclaimer to
all email that passes through it. When it does this, it modifies the header
in a way that makes attachments unable to display in Outlook Web Access.
After removing the disclaimer, new emails with attachments display
correctly.

Step 3: This problem occurs because the Content-ID entry and the
Content-Location entry exist in the MIME message header. These entries
instruct OWA to interpret the attachment as an inline attachment or as an
embedded attachment in the body of the message. Because OWA expects the
attachment to appear as part of the message body, OWA removes the
attachment as a separate file. To work around this problem, use the Outlook
client to view the message.

More info:

Attachments may be missing from messages in Outlook Web Access
http://support.microsoft.com/kb/822175

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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Microsoft engineers can only focus on one issue per thread. Although we
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Thread-Topic: OWA and missing attachments
<thread-index: AchRX6YWatcIaydET8eGvO4zhihoDg==
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<From: =?Utf-8?B?SnVoYQ==?= <Juha@xxxxxxxxxxxxxxxxxxxxxxxxx>
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<Subject: Re: OWA and missing attachments
<Date: Mon, 7 Jan 2008 11:01:03 -0800
<Lines: 291
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Thank you all
<
<I was able to finnish servrs POP3 / IMAP gonfiguration. After that I
noticed
<that I can see and open the attchments in Outlook Client.
<
<I actually recalculated the number of attachments in the original mail.
<There were 13 files (*.doc) total size together over 2 MB. The original
mail
<was sent to a distrubution list less than 50 addresses. None of the
receivers
<hasn't anything else but OWA and they reported that the attachments
weren't
<there.
<
<Suppose this kind of mailing is just too much for OWA. The sender was
<exchange client. I suppose that the sender didn't receive any error
messages.
<
<My defaults under xchange / Message Delivery Options are 10 MB for message
<size both sending and receiving and recipient limit is set to 5000 .
Suppose
<that they are the defaults.
<
<So thank you again. I will implement SSL POP3 or IMAP for remote workers
<later in this week. The OWA will be the secondary system after that.
<
<Rgs,
<
<Juha
<
<=========
<
<"v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li" wrote:
<
<> Hi Juha,
<>
<> Thanks for posting in our newsgroup and also for Henrik and Claus's
<> suggestions.
<>
<> From your description, I know that from OWA you can see the attachment
but
<> can't open it. However in Outlook the attachment can be opened
<> successfully. If that's not right, please don't hesitate to let me know.
<>
<> Please let me know following to make the situation more clearly:
<>
<> 1. Do all users have such issue?
<> 2. Do all types of attachments have such issue?
<> 3. What's the version of your Internet Explorer?
<>
<> Based on my search, I'd like to give you the following suggestions:
<>
<> Step 1:If the problem occurs on specific user, please ask the
problematic
<> user logon good workstation to see if the problem can be reproduced.
<>
<> Step 2: Please make a clean boot to make sure the problem is not caused
<> third party software:
<>
<> 1. Click Start->Run...->type msconfig and press Enter.
<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<> All third party Services.
<> 3. Click Startup tab and Disable All startup items.
<> 4. Click OK and choose Restart.
<> 5. After reboot, check whether the problem still occurs.
<> 6. If there are no more problems, please use the above steps to enable
<> services and startup items one by one in order to figure out the root
cause
<> of this issue.
<>
<> Step 3:This may be caused by IE Brower. Please take the following steps
to
<> reset IE.
<>
<> If you use IE 7, please take the steps in the following article:
<>
<> How to use Reset Internet Explorer Settings (RIES)
<> http://support.microsoft.com/kb/923737
<>
<> If you use IE 6:
<> 1. Click Tools' Internet Options.
<> 2. On the General tab, click to delete history, cookie and temporary
files.
<>
<> Step 4: Please check the IE settings:
<>
<> 1. Click Tools\Internet Options.
<> 2. On the Advanced tab, make sure "Do not save encrypted pages to disk"
is
<> not checked.
<>
<> More info:
<>
<> "Internet Explorer Cannot Download" Error Message When You Use an HTTPS
URL
<> to Open an Office Document or PDF File
<> http://support.microsoft.com/kb/812935
<>
<> Step 5: When you use the PC-Pine e-mail client to create and send a
message
<> with an attachment to a Microsoft Exchange Server 2003 mailbox, and then
<> the message is opened and forwarded with a MAPI client to another
Exchange
<> 2003 mailbox or the same Exchange 2003 mailbox, the attachment is not
<> visible in Outlook Web Access. To fix this, please install the hotfix in
<> this KB:
<>
<> An attachment is not visible in OWA when you use the PC-Pine mail client
to
<> send an e-mail message and it is forwarded with a MAPI client to an
<> Exchange 2003 mailbox
<> http://support.microsoft.com/default.aspx?scid=kb;EN-US;827637
<>
<> Step 6: Please install the hotfix below:
<>
<> An attachment is not displayed when you open an e-mail message in
Outlook
<> Web Access
<> http://support.microsoft.com/default.aspx?scid=kb;EN-US;935342
<>
<> Hope this helps.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: OWA and missing attachments
<> <thread-index: AchOow49HU+EShvqS1ele7ufEBOGzA==
<> <X-WBNR-Posting-Host: 207.46.192.207
<> <From: =?Utf-8?B?SnVoYQ==?= <Juha@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <8F94F7E2-0385-4D0D-8F36-66721B9B9721@xxxxxxxxxxxxx>
<> <OBD0qGlTIHA.4712@xxxxxxxxxxxxxxxxxxxx>
<> <1D0CBB82-30D0-41F8-8076-1211303042A4@xxxxxxxxxxxxx>
<> <#vUkHKpTIHA.2000@xxxxxxxxxxxxxxxxxxxx>
<> <Subject: Re: OWA and missing attachments
<> <Date: Thu, 3 Jan 2008 23:26:00 -0800
<> <Lines: 97
<> <Message-ID: <5F20BF8A-2E1D-418B-B6F8-F25A114620CB@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:84665
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
.

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