Re: OWA and missing attachments
- From: "Henrik" <hear01@xxxxxxxxxxx>
- Date: Mon, 7 Jan 2008 22:47:21 +0100
Juha,
IMHO It sounds that your system Is not the one with technical problem.
If you have an external recipient that send out an email to 50 recievers and
none of them recieves the intended mail as intended, you can not take
respnsibility on you.
Regrads
--
Henrik Arenblad, MCP SBS,
http://support.microsoft.com/kb/q555375 http://www.google.com/
Windows Small Business Server 2003 Technical Library
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/07fe109b-1421-4052-acc2-d2898afc0d951033.mspx?mfr=true
"Juha" <Juha@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BFBDAEC5-D525-4D87-9221-F0EF4E089DE9@xxxxxxxxxxxxxxxx
Thank you all
I was able to finnish servrs POP3 / IMAP gonfiguration. After that I
noticed
that I can see and open the attchments in Outlook Client.
I actually recalculated the number of attachments in the original mail.
There were 13 files (*.doc) total size together over 2 MB. The original
was sent to a distrubution list less than 50 addresses. None of the
receivers
hasn't anything else but OWA and they reported that the attachments
weren't
there.
Suppose this kind of mailing is just too much for OWA. The sender was
exchange client. I suppose that the sender didn't receive any error
messages.
My defaults under xchange / Message Delivery Options are 10 MB for message
size both sending and receiving and recipient limit is set to 5000 .
Suppose
that they are the defaults.
So thank you again. I will implement SSL POP3 or IMAP for remote workers
later in this week. The OWA will be the secondary system after that.
Rgs,
Juha
=========
"v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li" wrote:
Hi Juha,
Thanks for posting in our newsgroup and also for Henrik and Claus's
suggestions.
From your description, I know that from OWA you can see the attachment
but
can't open it. However in Outlook the attachment can be opened
successfully. If that's not right, please don't hesitate to let me know.
Please let me know following to make the situation more clearly:
1. Do all users have such issue?
2. Do all types of attachments have such issue?
3. What's the version of your Internet Explorer?
Based on my search, I'd like to give you the following suggestions:
Step 1:If the problem occurs on specific user, please ask the problematic
user logon good workstation to see if the problem can be reproduced.
Step 2: Please make a clean boot to make sure the problem is not caused
third party software:
1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root
cause
of this issue.
Step 3:This may be caused by IE Brower. Please take the following steps
to
reset IE.
If you use IE 7, please take the steps in the following article:
How to use Reset Internet Explorer Settings (RIES)
http://support.microsoft.com/kb/923737
If you use IE 6:
1. Click Tools' Internet Options.
2. On the General tab, click to delete history, cookie and temporary
files.
Step 4: Please check the IE settings:
1. Click Tools\Internet Options.
2. On the Advanced tab, make sure "Do not save encrypted pages to disk"
is
not checked.
More info:
"Internet Explorer Cannot Download" Error Message When You Use an HTTPS
URL
to Open an Office Document or PDF File
http://support.microsoft.com/kb/812935
Step 5: When you use the PC-Pine e-mail client to create and send a
message
with an attachment to a Microsoft Exchange Server 2003 mailbox, and then
the message is opened and forwarded with a MAPI client to another
Exchange
2003 mailbox or the same Exchange 2003 mailbox, the attachment is not
visible in Outlook Web Access. To fix this, please install the hotfix in
this KB:
An attachment is not visible in OWA when you use the PC-Pine mail client
to
send an e-mail message and it is forwarded with a MAPI client to an
Exchange 2003 mailbox
http://support.microsoft.com/default.aspx?scid=kb;EN-US;827637
Step 6: Please install the hotfix below:
An attachment is not displayed when you open an e-mail message in Outlook
Web Access
http://support.microsoft.com/default.aspx?scid=kb;EN-US;935342
Hope this helps.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
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<Subject: Re: OWA and missing attachments
<Date: Thu, 3 Jan 2008 23:26:00 -0800
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<
<Hi
<
<Actually I can see a small clip (stating that there are attachments) in
the
<message list (what is the correct word?). But when I double click the
message
<there aren't any attachments. Or excactly, this happens for some posts,
eg
in
<that post where were 9 attachments. There were an cc to another mail
system
<and I was able to see and open those attachments. But once again, not
with
<OWA + IE6 only with Office Outlook .
<
<Juha
<
<
<"Claus" wrote:
<
<> You stated in your first post that you see those attachments in
Outlook.
If
<> that's the case then your issue has nothing to do with Exchange, CEICW
or
<> your ISP. Check your IE settings.
<>
<> --
<> Claus
<> "Juha" <Juha@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
<> news:1D0CBB82-30D0-41F8-8076-1211303042A4@xxxxxxxxxxxxxxxx
<> > Thanks Henrik
<> >
<> > The attachments were *.doc files. Also I have configured through
CEICW
to
<> > move removed mails to a specific folder. It were empty. This coul
also
be
<> > DNS
<> > ISP related. We have some problems with them while putting the
system
up.
<> > The
<> > server is a new one.
<> >
<> > Could this be even OWA client related, IExplorer?
<> >
<> > juha
<> >
<> >
<> >
<> >
<> > "Henrik" wrote:
<> >
<> >> Hi,
<> >>
<> >> If you know the attachment type , Its a configurable thing.
<> >> One place thats handling attachment file tpes in Exchange is the
CEICW
<> >> and
<> >> the part thats handling email settings.
<> >> During the setup you are allowed to specify what file types that
should
<> >> or
<> >> should not be allowed into your organization thru email. You can
also
<> >> specify a place for were to store screened attachments.
<> >>
<> >> Run thru the CEICW again to this feature. The other options can be
left
<> >> with
<> >> "don not configure ... " until you reach the mail settings
confugration.
<> >>
<> >> Start there and see if the attachment type you are looking for is
<> >> specified
<> >> there.
<> >>
<> >> God luck
<> >>
<> >> --
<> >> Henrik Arenblad, MCP SBS,
<> >> http://support.microsoft.com/kb/q555375 http://www.google.com/
<> >> Windows Small Business Server 2003 Technical Library
<> >>
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/07fe109b
-1421-4052-acc2-d2898afc0d951033.mspx?mfr=true
<> >>
<> >>
<> >> "Juha" <Juha@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
<> >> news:8F94F7E2-0385-4D0D-8F36-66721B9B9721@xxxxxxxxxxxxxxxx
<> >> > Hi
<> >> >
<> >> > Is there anything general issue involved that I can't receive
some(?)
<> >> > attachments to OWA? The mail is marked so that ther would be
<> >> > attachments,
<> >> > but
<> >> > if I douple click that mail the attacments aren't there. Still if
I
<> >> > check
<> >> > the
<> >> > mail from Office Outlook the attacment(s) are there.
<> >> >
<> >> > At this point I'm not sure weather this is involved mail size or
the
<> >> > number
<> >> > of attachments. We noticed this today and the size of the mail
was
2MB
<> >> > and
<> >> > there were 9 attachments.
<> >> >
<> >> > Kindly regards,
<> >> >
<> >> > Juha
<> >> > Finland
<> >>
<> >>
<> >>
<>
<>
<>
<
.
- References:
- Re: OWA and missing attachments
- From: Henrik
- Re: OWA and missing attachments
- From: Juha
- Re: OWA and missing attachments
- From: Claus
- Re: OWA and missing attachments
- From: Juha
- Re: OWA and missing attachments
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Re: OWA and missing attachments
- From: Juha
- Re: OWA and missing attachments
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