RE: Exchange Mailbox problem
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT]))
- Date: Mon, 07 Jan 2008 04:32:55 GMT
Hi Melissa,
Thanks for your reply.
I researched your error message when Change User Permission Wizard, the
issue occurs when Administration component is corrupt. If the problem can't
be resolved at last, we may need to reinstall the SBS Administration
component. Thanks for your understanding. Please take the following steps:
Step 2:The problem may be caused by Data Execution Prevention. Please check
the following:
1. Right click My Computer and select Properties.
2. On the Advanced tab, click Performance Options\Settings\ Data Execution
Prevention.
3. Select the option "Turn on DEP for all programs and services except for
those I select." And click Add.
4. Input C:\Program Files\Microsoft Windows Small Business
Server\Administration\migusr.exe.
5. Click OK.
6. Try again.
Note: Data Execution Prevention (DEP) is a set of hardware and software
technologies that perform additional checks on memory to help prevent
malicious code from running on a system.
Step 2: Please check if you can find
c:\windows\Microsoft.Net\Framework\v2.0.50727\ole32.dll. If so, rename
ole32.dll to ole32old.dll and run the wizard again.
If the problem persists, please help me collect the following information
for deep research:
1. Screen shot of the error message when you run the Change User Permission
wizard.
2. MPS Report
1) Download MPS report tool from:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Run the MPSRPT_SETUPPerf.exe on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
5) Send the .cab file to v-robeli@xxxxxxxxxxxxx with subject:
41235318-Exchange Mailbox problem.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert
Li [MSFT]))
<Organization: Microsoft
<Date: Fri, 04 Jan 2008 09:34:52 GMT
<Subject: RE: Exchange Mailbox problem
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<
<Hi,
<
<Thanks for posting in our newsgroup.
<
<From your description, I know that after your restored server from backup,
<two users can't get e-mail from internal or external. If that's not right,
<please don't hesitate to let me know.
<
<Please let me know the following to make the situation more clearly:
<
<When the internal users send e-mail to 2 users, will this fail too and
<senders get NDR?
<
<Since only 2 users have such issue, the issue may be related to user
<permission or Exchange attributes. Based on my research, I'd like to give
<you the following suggestions:
<
<Step 1: The issue may be caused by incorrect user permission settings.
<Please run the change user permission wizard and try again.
<
<Note: I assume this user is domain user.
<
<1. Open Server Management and click Users.
<2. Click Change User Permission and then click Next.
<3. Click User Template and Replace any previous permissions granted to the
<users. Click Next.
<4. Click problematic user account, click Add,
<5. Click Next and then click Finish.
<
<Step 2: The issue may be related to corrupt Exchange attribute, you can
<follow steps below to reset problematic user's Exchange attributes.
<
<1. In Outlook, Export all mails in Mailbox as .PST file.
<
<Please follow the instruction below to export all mails in the mailbox as
<.PST file.
<
<287070 OL2002: How to Back Up, Restore, or Move Outlook Data
<http://support.microsoft.com/?id=287070
<
<2. Remove the Exchange Attribute for problematic user with corrupt
Exchange
<Attribute.
<
<1) In Exchange 2003 computer, launch Active Directory Users and Computers.
<2) In the Users Container, right click the user with corrupt attribute,
<click Exchange Task.
<3) Click Remove Exchange Attribute and click Next to finish the process.
<
<3. Run Cleanup Agent
<
<1) In Exchange 2003 computer, launch Exchange System Manager.
<2) Expand the mailbox store where the problematic mailbox located, right
<click the mailboxes container, select Run Cleanup Agent.
<3) Then you will see the problematic mailbox with a red X.
<
<4. Create a new mailbox for the user.
<
<1) In Exchange 2003 computer, launch Active Directory Users and Computers.
<2) In the Users Container, right click the user with corrupt attribute,
<click Exchange Task.
<3) Click Create a new Mailbox and select Mailbox Store for the new
mailbox,
<click Next to finish the process.
<
<5. After that, please follow article 287070 above to import the PST file
in
<Outlook.
<
<How to manage .pst files in Outlook 2002 and in Outlook 2003
<http://support.microsoft.com/kb/287070
<
<If the problem persists, please help me collect the following information
<for deep research:
<
<1. A sample of NDR.
<
<2. Message Tracking log
<
<Open ESM, on the General tab in the server's Properties dialog box, select
<the Enable message tracking check box. After the issue is reproduced,
<please wait about 15 minutes and then go to the message tracking folder
and
<collect the message tracking log for us.
<
<By default, the message tracking logs locate under the folder :C:\Program
<Files\Exchsrvr\servername.log
<
<3. POP3 Diagnostic Log
<
<1. Click Start, point to Programs, point to Microsoft Exchange, and then
<click System Manager.
<2. In the left pane, expand the Connectors node.
<3. Right-click POP3 Connection Manager, and then click Properties.
<4. Switch to the ''Troubleshooting'' tab, and then change ''Logging
Level''
<to ''Maximum''.
<5. Click OK to apply changes.
<6. Close the System Manager console.
<7. Click Start, point to Programs, point to Administrative Tools, and then
<click Services.
<8. In the left pane, right-click Microsoft Connector for POP3 Mailboxes,
<and then click Restart. After the service restarts, close the Services
<Management console.
<9. Send e-mail to the problematic user from Internet.
<10. After the issue is reproduced, send me Exchange MPS report on the SBS
<server.
<
<a. Visit
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<15706/MPSRPT_Exchange.EXE to download the file.
<b. Run the MPSRPT_Exchange.EXE on the server box.
<c. Wait for 10~15 minutes.
<d. Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
<e. Send the .cab file directly to me.
<
<Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<41033345- 41235318-Exchange Mailbox problem.
<
< I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<Thread-Topic: Exchange Mailbox problem
<<thread-index: AchNX8y1SjEd2ST+ReinLYoQhEl4CA==
<<X-WBNR-Posting-Host: 207.46.19.168
<<From: =?Utf-8?B?VVJXQQ==?= <mmitchell@xxxxxxxx>
<<References: <44A4472C-9C8F-4B02-A3E4-EE348A8494A2@xxxxxxxxxxxxx>
<<Subject: RE: Exchange Mailbox problem
<<Date: Wed, 2 Jan 2008 08:52:03 -0800
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<
<
.
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