Re: SBS CAL'S returned/repurchased w/SA, now what about old Keys?
- From: "Eugene Tan" <TechHelp-at.insights.com.sg@xxxxxxxxxxxxxxxxx>
- Date: Fri, 4 Jan 2008 02:50:29 +0800
hi,
Thanks for your very clear explanation. For clarity, I'll summarise your
case.
You originally purchased SBS CALs without SA under Open Business,
and a Dell server preinstalled with SBS OEM license. While the OEM
license has a grace period of 90 days to add SA, unfortunately the grace
for Open Business is only 30 days.
You had added/installed the additional CALs to the SBS box, then later
discovered you couldn't add SA, returned those CALs now marked returned
at the licensing website, and received replacement CALs with SA, which you
then added (replacement CALs) to the SBS box. And now you discover
the old CALs are still 'active' on the SBS box despite being marked returned
at the website - so you have double the number of CALs as if the old CALs
weren't returned.
AFAIK, there is no way to 'unload' or delete those CALs.
I commend your concern with compliance as the incorrectly reported
info on the SBS box may result in accidental under licensing.
You may wish to know that this license availability and usage info as
reported by SBS is only a gauge, it is not always accurate and your
actual license rights, qty etc depend on what you've actually purchased
and what you're actually using or licensed for.
E.g. if you have 30 User CALs, you have the license for 30 real people
to use SBS under the Ts & Cs, not 40 people using 30 login IDs.
Since your SBS box is now providing the wrong CAL count, you'll have
to track this quantity another way, such as on a list or in Excel. Tracking
against an employee count or HR list might be one useful way.
FYI, a similar question had been asked before, and Merv Porter managed
to google it:
http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/c43be6dbd7a78255/408a479ea44cb44c?q=sbs+2003+remove+cals&rnum=1&hl=en
HTH,
Eugene Tan
=================================
"BDmax86" <BDmax86@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C5514685-23BA-43BA-918E-C0BEA1ABF0CA@xxxxxxxxxxxxxxxx
Hi Eugene,
Thanks for trying to help me out, I'll try to explain. Please see my
responses below:
"Eugene Tan" wrote:
hi,
It's not a silly question, and because there're a number of licensing
products,
all these different shades can confuse even the best of us. I may have
more
questions than answers but hopefully move you towards clarity.
If you returned the licenses, the website may not immediately reflect the
updated transaction, but for license keys you should use the correct
ones.
There is nothing for you to update or change at the website, technically
but not legally you may end up with more CALs than allowed but it
doesn't change your legal rights.
----The web site is definatley updated, and literally says returned
against
our license agreement on the license statement page. We purchased these
via
Dell when we bought our server. The license statement page says the
program
is OPEN with a type of Standard. Don't think that means they are OEM, at
least not the additional 5 packs we bought.
What did you purchase, was it OEM or Open license for the SBS and the
SBS CALs? They need not be the same source type.
----- Looking at the server under my computer properties the number that
appears under registered to has OEM in it, so it looks like our server and
maybe the 5 CAL's included would be OEM.
Your description suggests that you purchased an OEM SBS R2, is that the
case? It is not necessary but you can enroll your SBS license in SA
only.
Not necessary if you don't plan to upgrade SBS on the same box to the
next
version which will be 64-bit only (is your box capable?). If you want
to,
then you just need SA only if the box/OEM was purchased less than 90days
ago.
----- Sounds about right. We were told about the 90 day timeframe to buy
SA at the time of purchase, however Dell made it sound like that was on
both
the server portion and the additional CAL's. We went to excercise that
right
earlier this month. That is when we were told by Dell we could only buy
it
for the server, and not on the CAL's, which I'll talk about in a sec. We
do
intend to upgrade on the same box to the next version after the release is
a
little more seasoned. I beleive the box is 64-bit capable - it is a Dell
Poweredge PE2900 reporting a Quad Core XeonX5365 at 3 GHz.
I'm not sure I understand how you returned your SBS CAL licenses and then
purchased another SBS CAL licenses with SA. If you got them under Open
Business without SA, then within 30 days you can simply purchase the SBS
CAL SA only. There would be nothing to return! The prices/costs would
be effectively identical.
----- I know, its very confusing. Working under the assumption we had 90
days for all SA decisions, we held off until early December. When we went
to
make the purchase after getting a quote for SA across the board from Dell,
we
were then told we could NOT get SA on the 25 CAL's, that they would have
needed to include SA at the time of original purchase and that we were out
of
luck and would have to repurchase 25 CAL's when we upgraded to the next
release. So in short I went to bat for my company with Dell, who then
stated
they went to bat for us with Microsoft, and the arrangement was made to
return the original non-SA CAL's, we were "refunded" then money, and we
turned right around and applied that refund plus the differential to
"repurchase" the 25 CAL's with SA this time.
If you got the SBS CALs from an OEM source, these are stuck with the
original server box and you can purchase SA only for the CALs, such as
the product number you mentioned.
---- Again, I am hoping that the 25 additional CALs are not OEM, again as
it
states on the License Statement page for both the original and repurchased
agreements that they are Open/Standard. The status of the original
Agreement
reads returned and the new one reads Active. If I understand OEM now, at
the
very least the original SBS 2003 R2 server CAL and the 5 that came with
are
OEM and can never be moved off of the original Dell server.
------ As an additional note, the new keys were installed and we are
reading 55 licenses, and we should only have 30. I did see some talk
about
"resetting" the server back to the original included 5 but do not see any
way
to do this. I have a backup of the CAL's and was thinking maybe there was
a
way to kill the returned licenses out of the backup file and then restore
that file wiping them out. My max usage is at 24 and that should hold for
a
while, but again, I am very concerned about compliance. Would be nice if
there were more tools available to manage this. I cannot believe we are
the
first to encounter a crazy situation like this. Now that I am eyeball
deep
in all this new stuff, I kind of find myself wishing we did not have OEM
anything as well, but I guess you live and you learn the hard way
sometimes.
Thanks again for any/all guidance, it is very much appreciated!!
HTH,
Eugene Tan
SBS MVP
===============================
"BDmax86" <BDmax86@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:6DF31D46-4537-4340-9BAD-D6B16E86C100@xxxxxxxxxxxxxxxx
I apologize if this is a dumb question, but this is all new to me and I
want
to make sure we stay in compliance.
Long story short, we bought SBS R2 and 5 5-licence CAL packs. No
software
assurance. After ironing out the issue, we purchased SA for our server
CAL
and "returned" our original purchased 5 packs (totaling 25 CALS) and
repurchased 5 5-packs with the software assurance.
So now I have questions after a lot of searching.
1 - Do I need to do anything on my server relating to the Server CAL
purchase, which I think is SA only (Product Number T74-00192). The SBS
was
preinstalled when purchased so I never did any type of activiation key.
Do I
need to change any keys or registrations in any way or is it just
referential?
2 - Viewing my agreements I see it says returned on the orignal 5 pack
purchases, active on our recent CRM volume purchase, and active on our
5
pack
repurchase. However, looking at product keys I now see 10 (5 old and 5
repurchased) on the web site. So how do I "retire" the returned CAL
keys
from my server after installing the new ones...I am afraid I will end
up
with
55 licences instead of a net of 30 and really want to stay in
compliance.
Thank you for any input and guidance. It is appreciated.
.
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