Re: Exchange in Recovery Mode

Hi David,

Thanks for your reply.

Please don't delete and then recreate the accounts. Doing so will create
new msExchangeMailboxGuid. If we continue to use exmerge, the tool will
look for older msExchangeMailboxGuid, but that doesn't exist so the export
will fail.

Please help me collect the following information and I need to do deep
research:

1. Screen shot of the Mailboxes in ESM and error message when you run
Exmerge.

2. Which of the following accounts have mailboxes?

DEBRA, GILES.CHORLEY, IAN, IANW and PANDA.SECURITY

3. Exmerge.log

4. application event log:

1) Click Start -> Run, type EVENTVWR.MSC and click OK.
2) Right click the Application Event, select Save Log File as, save it to
..evt file.
3) Email me the file

5. backupxx.log files in the folder "C:\Documents and
Settings\Administrator\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data"

Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
41158569-Exchange in Recovery Mode.

I am looking forward to hear from you.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Thread-Topic: Exchange in Recovery Mode
<thread-index: AchJMtJGJj65/zWMRIa/oy6SCFs7IA==
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<Subject: Re: Exchange in Recovery Mode
<Date: Fri, 28 Dec 2007 01:20:00 -0800
<Lines: 314
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<
<Robert
<
<Many thanks. That makes perfect sense. In fact I do need those mailboxes
<and the users. In ADUC all of these users exist and some of the users are
<still shown as having mailboxes whilst some aren't. However in Exchange
<System Manager there are no mailboxes. So I guess the simplest solution
is
<to delete and recreate the user accounts in ADUC without mailboxes before
<retrying Exmerge?
<--
<David @ Solsletta
<
<
<"v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li" wrote:
<
<> Hi David,
<>
<> Thanks for your reply.
<>
<> From the logs I found the following:
<>
<> [22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> \9Bv0\0E\F1\8A\29\40\A2\E1\1B\15\13n\0C\0A. The legacyExchangeDN is
<> /O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=DEBRA.
<> [22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> \98\03\BEQ4\FA\00I\A4\AAD\AD\12Eh\0A. The legacyExchangeDN is
<> /O=MACPROSOL/OU=FIRST ADMINISTRATIVE
GROUP/CN=RECIPIENTS/CN=GILES.CHORLEY.
<> [22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> m\06O\86\FF\85\C1E\9B\3DPs\2B\02G\AB. The legacyExchangeDN is
<> /O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=IAN.
<> [22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> \40\26M3\81\0FaI\A0\C3\F3\3F\14\29\E1\22. The legacyExchangeDN is
<> /O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=IANW.
<> [22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> \3A\DAp\9B\AFo\EBE\A1\1D\27\FFtnL\9E. The legacyExchangeDN is
<> /O=MACPROSOL/OU=FIRST ADMINISTRATIVE /O=MACPROSOL/OU=FIRST
ADMINISTRATIVE
<> GROUP/CN=RECIPIENTS/CN=PANDA.SECURITY.
<>
<> This issue occurs if the original user account for a mailbox has been
<> deleted (We can found the deleted users are DEBRA, GILES.CHORLEY, IAN,
IANW
<> and PANDA.SECURITY) . When you run the Exmerge tool against the recovery
<> storage group, the tool searches for the msExchMailboxGuid attribute of
the
<> user account that was originally connected to the mailbox. If the tool
<> cannot find the attribute, it returns the error that is described in the
<> "Symptoms "section.
<>
<> More info:
<> You receive an error message when you use the Exmerge tool to retrieve a
<> list of mailboxes from a recovery storage group in Exchange Server 2003
<> http://support.microsoft.com/?id=919088
<>
<> If the deleted mailboxes are not needed, you can safely ignore the error
<> and just exporting the existing PST to mailbox store.
<>
<> If you'd like to recovery the deleted mailbox in backup, we have to
create
<> a additional new storage group. Due to Exchange Standard limitation, we
<> can't create additional storage group. So we can't continue the
<> troubleshooting steps in Recovery Storage group. You can try to restore
the
<> backup in Mailbox Store in First Storage Group:
<>
<> 1. Delete Recovery Storage Group.
<>
<> 2. Restore backup to Mail Store in First Storage Group and mount the
Store.
<>
<> 3. Recreate the deleted users in ADUC. Please don't create users via SBS
<> Add User Wizard because the tool will create mailbox automatically.
<>
<> Note: Please create users accounts manually in
<> Domain.local\MyBusiness\Users\SBSUsers.
<>
<> 4. Reconnect the deleted mailboxes.
<>
<> 1) Click Start, point to Programs, point to Microsoft Exchange, and then
<> click System Manager.
<> 2) Expand Administrative Groups, and then expand
AdministrativeGroupName.
<> 3) Expand Servers, expand ServerName, and then expand StorageGroupName.
<> 4) Expand Mailbox Store, right-click Mailboxes, and then click Run
Cleanup
<> Agent.
<> 5) Right-click the mailbox that you want to recover, and then click
<> Reconnect.
<> 6) In the list of Active Directory accounts that appear, click the user
<> account that you want the mailbox to connect to, and then click OK.
<> 7) Quit Exchange System Manager.
<>
<> 5. Run the SBS Change User Permission wizard to set the default user
<> permissions for new accounts:
<>
<> 1) Open Server Management and click Users.
<> 2) Click Change User Permission and then click Next.
<> 3) Click User Template and then click Next.
<> 4) Click the users' accounts, click Add,
<> 5) Click Next and then click Finish.
<>
<> If you still can't restore the backup, please help me collect the
following
<> information for deep research:
<>
<> 1. application event log:
<>
<> 1) Click Start -> Run, type EVENTVWR.MSC and click OK.
<> 2) Right click the Application Event, select Save Log File as, save it
to
<> .evt file.
<> 3) Email me the file
<>
<> 2. backupxx.log files in the folder "C:\Documents and
<> Settings\Administrator\Local Settings\Application Data\Microsoft\Windows
<> NT\NTBackup\data"
<>
<> Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<> 41158569-Exchange in Recovery Mode.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Exchange in Recovery Mode
<> <thread-index: AchI4w876z6u6UHVQYOPjyI5qB67QA==
<> <X-WBNR-Posting-Host: 207.46.19.168
<> <From: =?Utf-8?B?RGF2aWQ=?= <David@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <71834A60-F198-4C4A-9AF9-DC34FBFE2BB5@xxxxxxxxxxxxx>
<> <#zrtkhRQIHA.3516@xxxxxxxxxxxxxxxxxxxx>
<> <B2D95A3C-A848-4C18-8CE0-55C4E9E98A3A@xxxxxxxxxxxxx>
<> <updJ5UbQIHA.5016@xxxxxxxxxxxxxxxxxxxx>
<> <9B52FD2A-CFB5-417F-8BD1-B2C1796DC0CC@xxxxxxxxxxxxx>
<> <2oIrx#gQIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: Re: Exchange in Recovery Mode
<> <Date: Thu, 27 Dec 2007 15:49:03 -0800
<> <Lines: 403
<> <Message-ID: <912E831A-6BDF-4675-A83B-3AD81A29DF98@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 8bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:83740
<> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Robert
<> <
<> <Many thanks for the assistance.
<> <
<> <Having followed your instructions I've managed to get as far as running
<> <Exmerge on the Recovery Storage Group Mailbox Store but it fails and
<> writes
<> <the following log:
<> <
<> <
<> <****************************************************************
<> <Microsoft Exchange Mailbox Merge Program, v6.5.7529.0
<> <Start Logging:December 27, 2007 22:49:07
<> <****************************************************************
<> <[22:49:07] Logging Level: None
<> <[22:49:07] Reading settings from file 'C:\Program
<> <Files\Exchsrvr\bin\EXMERGE.INI'.
<> <[22:49:07] Reading list of subjects for messages to be selected from
file
<> ''
<> <[22:49:07] Reading list of attachment names for messages to be selected
<> from
<> <file ''
<> <[22:49:07] List of folders to be ignored has been read. 0 folders in
the
<> list.
<> <[22:49:07] Current machine locale ID is 0x809
<> <[22:49:07] Operating System Version 5.2 (Build 3790)
<> <[22:49:32] Accessing Domain Controller 'MAC'
<> <[22:49:33] 'MAC' is running Exchange Server 2000 or later
<> <[22:49:40] Mailbox '/O=MACPROSOL/OU=FIRST ADMINISTRATIVE
<>
<GROUP/CN=RECIPIENTS/CN=SYSTEMMAILBOX{A96502B8-ACFD-44CA-A321-DD03BD687854}'
<>
<> <will be ignored as its DN contains strings in the ignore list
<> <[22:49:40] Mailbox '/O=MACPROSOL/OU=FIRST ADMINISTRATIVE
<> <GROUP/CN=CONFIGURATION/CN=SERVERS/CN=MAC/CN=MICROSOFT SYSTEM ATTENDANT'
<> will
<> <be ignored as its DN contains strings in the ignore list
<> <[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> <\DE\97\CB\9E\AFJ\E9G\A9\D7V\B3\CAtQ\CE. The legacyExchangeDN is
<> </O=MACPROSOL/OU=FIRST ADMINISTRATIVE
GROUP/CN=RECIPIENTS/CN=ADMINISTRATOR.
<> <[22:49:40] Mailbox '/O=MACPROSOL/OU=FIRST ADMINISTRATIVE
<> <GROUP/CN=CONFIGURATION/CN=CONNECTIONS/CN=SMTP
<> <(MAC)/CN={A96502B8-ACFD-44CA-A321-DD03BD687854}' will be ignored as its
DN
<> <contains strings in the ignore list
<> <[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> <\9Bv0\0E\F1\8A\29\40\A2\E1\1B\15\13n\0C\0A. The legacyExchangeDN is
<> </O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=DEBRA.
<> <[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> <\98\03\BEQ4\FA\00I\A4\AAD\AD\12Eh\0A. The legacyExchangeDN is
<> </O=MACPROSOL/OU=FIRST ADMINISTRATIVE
GROUP/CN=RECIPIENTS/CN=GILES.CHORLEY.
<> <[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> <m\06O\86\FF\85\C1E\9B\3DPs\2B\02G\AB. The legacyExchangeDN is
<> </O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=IAN.
<> <[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> <\40\26M3\81\0FaI\A0\C3\F3\3F\14\29\E1\22. The legacyExchangeDN is
<> </O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=IANW.
<> <[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> <\3A\DAp\9B\AFo\EBE\A1\1D\27\FFtnL\9E. The legacyExchangeDN is
<> </O=MACPROSOL/OU=FIRST ADMINISTRATIVE
GROUP/CN=RECIPIENTS/CN=PANDA.SECURITY.
<> <[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> <\2E\88\DElS\7E\C5J\B0\92\40\2B\5D\D8\8A\C3. The legacyExchangeDN is
<> </O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=AARON.
<> <[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<> <\1AC\BD\B6\1B\89bB\96Vd\88\12\AFpt. The legacyExchangeDN is
<> </O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=KAREN.
<> <[22:49:40] Found 0 mailbox(es) homed on database 'RECOVERY STORAGE
<> <GROUP/MAILBOX STORE (MAC)'.
<> <[22:49:40] Skipped 8 mailbox(es) homed on database 'RECOVERY STORAGE
<> <GROUP/MAILBOX STORE (MAC)' because of errors.
<> <[22:49:40] Ignored 3 mailbox(es) homed on database 'RECOVERY STORAGE
<> <GROUP/MAILBOX STORE (MAC)'.
<> <[22:49:40] Found 0 mailbox(es) homed on the specified databases.
<> <[22:49:40] Skipped 8 mailbox(es) homed on the specified databases
because
<> of
<> <errors.
<> <[22:49:40] Ignored 3 mailbox(es) homed on the specified databases.
<> <
<> <It has mounted but gave the following warning:
<> <
<> <Warning: If you mount this database before you restore it from backup
<> <Exchange will create new checkpoint and transaction logfiles that are
not
<> <compatible with restored databases. Remove these checkpoint and
<> transaction
<> <logfiles before you restore the database from backup...
<> <
<> <and I can see the mailboxes in there.
<> <
<> <There were two errors in the logs at the end of the NTBackup restore
which
<> <otherwise reported normal completion:
<> <
<> <Event Type: Error
<> <Event Source: ESE BACKUP
<> <Event Category: Callback
<> <Event ID: 904
<> <Date: 27/12/2007
<> <Time: 22:20:07
<> <User: N/A
<> <Computer: MAC
<> <Description:
<> <Information Store (6008) Callback function call ErrESECBRestoreComplete
<> <ended with error 0xC7FE1F42 Database not found.
<> <
<> <and
<> <
<> <Event Type: Error
<> <Event Source: ESE BACKUP
<> <Event Category: Recovery
<> <Event ID: 903
<> <Date: 27/12/2007
<> <Time: 22:20:07
<> <User: N/A
<> <Computer: MAC
<> <Description:
<> <Information Store (6008) Restore from directory C:\IT Folder\temp
<> log\First
<> <Storage Group ended with error (Database not found.
<> <).
<> <
<> <It hacen't generated a recovery.env file
<> <
<> <I've tried emailing you with the output but I receive the following:
<> <
<> <<v-robeli@xxxxxxxxxxxxx>
<> <
<> <SMTP error from remote server after MAIL command:
<> <host mailc.microsoft.com[205.248.106.32]:
<> <550 5.7.1 External client with IP address 212.227.126.179 does not have
<> <permissions to submit to this server.
<> <
<> <So now I'm a bit stuck.
<> <
<> <Grateful any further assistance.
<> <--
<> <David @ Solsletta
<> <
<> <
<

.

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