Re: Exchange in Recovery Mode
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT]))
- Date: Fri, 28 Dec 2007 08:56:19 GMT
Hi David,
Thanks for your reply.
From the logs I found the following:
[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
\9Bv0\0E\F1\8A\29\40\A2\E1\1B\15\13n\0C\0A. The legacyExchangeDN is
/O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=DEBRA.
[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
\98\03\BEQ4\FA\00I\A4\AAD\AD\12Eh\0A. The legacyExchangeDN is
/O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=GILES.CHORLEY.
[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
m\06O\86\FF\85\C1E\9B\3DPs\2B\02G\AB. The legacyExchangeDN is
/O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=IAN.
[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
\40\26M3\81\0FaI\A0\C3\F3\3F\14\29\E1\22. The legacyExchangeDN is
/O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=IANW.
[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
\3A\DAp\9B\AFo\EBE\A1\1D\27\FFtnL\9E. The legacyExchangeDN is
/O=MACPROSOL/OU=FIRST ADMINISTRATIVE /O=MACPROSOL/OU=FIRST ADMINISTRATIVE
GROUP/CN=RECIPIENTS/CN=PANDA.SECURITY.
This issue occurs if the original user account for a mailbox has been
deleted (We can found the deleted users are DEBRA, GILES.CHORLEY, IAN, IANW
and PANDA.SECURITY) . When you run the Exmerge tool against the recovery
storage group, the tool searches for the msExchMailboxGuid attribute of the
user account that was originally connected to the mailbox. If the tool
cannot find the attribute, it returns the error that is described in the
"Symptoms "section.
More info:
You receive an error message when you use the Exmerge tool to retrieve a
list of mailboxes from a recovery storage group in Exchange Server 2003
http://support.microsoft.com/?id=919088
If the deleted mailboxes are not needed, you can safely ignore the error
and just exporting the existing PST to mailbox store.
If you'd like to recovery the deleted mailbox in backup, we have to create
a additional new storage group. Due to Exchange Standard limitation, we
can't create additional storage group. So we can't continue the
troubleshooting steps in Recovery Storage group. You can try to restore the
backup in Mailbox Store in First Storage Group:
1. Delete Recovery Storage Group.
2. Restore backup to Mail Store in First Storage Group and mount the Store.
3. Recreate the deleted users in ADUC. Please don't create users via SBS
Add User Wizard because the tool will create mailbox automatically.
Note: Please create users accounts manually in
Domain.local\MyBusiness\Users\SBSUsers.
4. Reconnect the deleted mailboxes.
1) Click Start, point to Programs, point to Microsoft Exchange, and then
click System Manager.
2) Expand Administrative Groups, and then expand AdministrativeGroupName.
3) Expand Servers, expand ServerName, and then expand StorageGroupName.
4) Expand Mailbox Store, right-click Mailboxes, and then click Run Cleanup
Agent.
5) Right-click the mailbox that you want to recover, and then click
Reconnect.
6) In the list of Active Directory accounts that appear, click the user
account that you want the mailbox to connect to, and then click OK.
7) Quit Exchange System Manager.
5. Run the SBS Change User Permission wizard to set the default user
permissions for new accounts:
1) Open Server Management and click Users.
2) Click Change User Permission and then click Next.
3) Click User Template and then click Next.
4) Click the users' accounts, click Add,
5) Click Next and then click Finish.
If you still can't restore the backup, please help me collect the following
information for deep research:
1. application event log:
1) Click Start -> Run, type EVENTVWR.MSC and click OK.
2) Right click the Application Event, select Save Log File as, save it to
..evt file.
3) Email me the file
2. backupxx.log files in the folder "C:\Documents and
Settings\Administrator\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data"
Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
41158569-Exchange in Recovery Mode.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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When opening a new thread via the web interface, we recommend you check the
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so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Thread-Topic: Exchange in Recovery Mode
<thread-index: AchI4w876z6u6UHVQYOPjyI5qB67QA==
<X-WBNR-Posting-Host: 207.46.19.168
<From: =?Utf-8?B?RGF2aWQ=?= <David@xxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <71834A60-F198-4C4A-9AF9-DC34FBFE2BB5@xxxxxxxxxxxxx>
<#zrtkhRQIHA.3516@xxxxxxxxxxxxxxxxxxxx>
<B2D95A3C-A848-4C18-8CE0-55C4E9E98A3A@xxxxxxxxxxxxx>
<updJ5UbQIHA.5016@xxxxxxxxxxxxxxxxxxxx>
<9B52FD2A-CFB5-417F-8BD1-B2C1796DC0CC@xxxxxxxxxxxxx>
<2oIrx#gQIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: Exchange in Recovery Mode
<Date: Thu, 27 Dec 2007 15:49:03 -0800
<Lines: 403
<Message-ID: <912E831A-6BDF-4675-A83B-3AD81A29DF98@xxxxxxxxxxxxx>
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Robert
<
<Many thanks for the assistance.
<
<Having followed your instructions I've managed to get as far as running
<Exmerge on the Recovery Storage Group Mailbox Store but it fails and
writes
<the following log:
<
<
<****************************************************************
<Microsoft Exchange Mailbox Merge Program, v6.5.7529.0
<Start Logging:December 27, 2007 22:49:07
<****************************************************************
<[22:49:07] Logging Level: None
<[22:49:07] Reading settings from file 'C:\Program
<Files\Exchsrvr\bin\EXMERGE.INI'.
<[22:49:07] Reading list of subjects for messages to be selected from file
''
<[22:49:07] Reading list of attachment names for messages to be selected
from
<file ''
<[22:49:07] List of folders to be ignored has been read. 0 folders in the
list.
<[22:49:07] Current machine locale ID is 0x809
<[22:49:07] Operating System Version 5.2 (Build 3790)
<[22:49:32] Accessing Domain Controller 'MAC'
<[22:49:33] 'MAC' is running Exchange Server 2000 or later
<[22:49:40] Mailbox '/O=MACPROSOL/OU=FIRST ADMINISTRATIVE
<GROUP/CN=RECIPIENTS/CN=SYSTEMMAILBOX{A96502B8-ACFD-44CA-A321-DD03BD687854}'
<will be ignored as its DN contains strings in the ignore list
<[22:49:40] Mailbox '/O=MACPROSOL/OU=FIRST ADMINISTRATIVE
<GROUP/CN=CONFIGURATION/CN=SERVERS/CN=MAC/CN=MICROSOFT SYSTEM ATTENDANT'
will
<be ignored as its DN contains strings in the ignore list
<[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<\DE\97\CB\9E\AFJ\E9G\A9\D7V\B3\CAtQ\CE. The legacyExchangeDN is
</O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=ADMINISTRATOR.
<[22:49:40] Mailbox '/O=MACPROSOL/OU=FIRST ADMINISTRATIVE
<GROUP/CN=CONFIGURATION/CN=CONNECTIONS/CN=SMTP
<(MAC)/CN={A96502B8-ACFD-44CA-A321-DD03BD687854}' will be ignored as its DN
<contains strings in the ignore list
<[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<\9Bv0\0E\F1\8A\29\40\A2\E1\1B\15\13n\0C\0A. The legacyExchangeDN is
</O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=DEBRA.
<[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<\98\03\BEQ4\FA\00I\A4\AAD\AD\12Eh\0A. The legacyExchangeDN is
</O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=GILES.CHORLEY.
<[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<m\06O\86\FF\85\C1E\9B\3DPs\2B\02G\AB. The legacyExchangeDN is
</O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=IAN.
<[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<\40\26M3\81\0FaI\A0\C3\F3\3F\14\29\E1\22. The legacyExchangeDN is
</O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=IANW.
<[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<\3A\DAp\9B\AFo\EBE\A1\1D\27\FFtnL\9E. The legacyExchangeDN is
</O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=PANDA.SECURITY.
<[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<\2E\88\DElS\7E\C5J\B0\92\40\2B\5D\D8\8A\C3. The legacyExchangeDN is
</O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=AARON.
<[22:49:40] Error! Cannot identify the user with the msExchMailboxGuid
<\1AC\BD\B6\1B\89bB\96Vd\88\12\AFpt. The legacyExchangeDN is
</O=MACPROSOL/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=KAREN.
<[22:49:40] Found 0 mailbox(es) homed on database 'RECOVERY STORAGE
<GROUP/MAILBOX STORE (MAC)'.
<[22:49:40] Skipped 8 mailbox(es) homed on database 'RECOVERY STORAGE
<GROUP/MAILBOX STORE (MAC)' because of errors.
<[22:49:40] Ignored 3 mailbox(es) homed on database 'RECOVERY STORAGE
<GROUP/MAILBOX STORE (MAC)'.
<[22:49:40] Found 0 mailbox(es) homed on the specified databases.
<[22:49:40] Skipped 8 mailbox(es) homed on the specified databases because
of
<errors.
<[22:49:40] Ignored 3 mailbox(es) homed on the specified databases.
<
<It has mounted but gave the following warning:
<
<Warning: If you mount this database before you restore it from backup
<Exchange will create new checkpoint and transaction logfiles that are not
<compatible with restored databases. Remove these checkpoint and
transaction
<logfiles before you restore the database from backup...
<
<and I can see the mailboxes in there.
<
<There were two errors in the logs at the end of the NTBackup restore which
<otherwise reported normal completion:
<
<Event Type: Error
<Event Source: ESE BACKUP
<Event Category: Callback
<Event ID: 904
<Date: 27/12/2007
<Time: 22:20:07
<User: N/A
<Computer: MAC
<Description:
<Information Store (6008) Callback function call ErrESECBRestoreComplete
<ended with error 0xC7FE1F42 Database not found.
<
<and
<
<Event Type: Error
<Event Source: ESE BACKUP
<Event Category: Recovery
<Event ID: 903
<Date: 27/12/2007
<Time: 22:20:07
<User: N/A
<Computer: MAC
<Description:
<Information Store (6008) Restore from directory C:\IT Folder\temp
log\First
<Storage Group ended with error (Database not found.
<).
<
<It hacen't generated a recovery.env file
<
<I've tried emailing you with the output but I receive the following:
<
<<v-robeli@xxxxxxxxxxxxx>
<
<SMTP error from remote server after MAIL command:
<host mailc.microsoft.com[205.248.106.32]:
<550 5.7.1 External client with IP address 212.227.126.179 does not have
<permissions to submit to this server.
<
<So now I'm a bit stuck.
<
<Grateful any further assistance.
<--
<David @ Solsletta
<
<
<"v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li" wrote:
<
<> Hi David,
<>
<> Thanks for posting in our newsgroup and also for John's suggestion.
<>
<> Please let me know the following to make the situation more clearly:
<>
<> 1. On the backup SBS server, did you restore Mailbox Store from backup
<> successfully?
<> 2. After Mailbox Store was restored, can you mount it successfully?
<>
<> If the Mailbox can be mounted, but users can't see e-mails in Inbox, you
<> can take the following steps to recovery user mailbox:
<>
<> 1. Create a Recovery Storage Group.
<>
<> More info:
<>
<> Setting Up a Recovery Storage Group
<> http://technet.microsoft.com/en-us/library/aa997784.aspx
<>
<> 2. Restore the backup to Recovery Storage Group with NTbackup.
<>
<> More info:
<>
<> How to Restore Online Backup Sets to a Recovery Storage Group
<> http://technet.microsoft.com/en-us/library/aa998370.aspx
<>
<> 3. Use Exmerge tool to export mailbox from Recovery Storage Group and
<> import to First Storage Group.
<>
<> More info:
<>
<> Microsoft Exchange Server Mailbox Merge Wizard (ExMerge)
<>
http://www.microsoft.com/downloads/details.aspx?familyid=429163EC-DCDF-47DC-
<> 96DA-1C12D67327D5&displaylang=en
<>
<> How to configure an account to use the ExMerge utility in Exchange 2000
<> Server and in Exchange Server 2003
<> http://support.microsoft.com/?id=292509
<>
<> If after restore, the mailbox can't be mounted, please take the
following
<> steps:
<>
<> 1. Please run the eseutil /mh command to see if the mailbox store is
clean
<> shot down.
<>
<> 1) Please run the following command:
<>
<> eseutil /mh "C:\program files\exchsrvr\mdbdata\priv1.edb"
<>
<> 2) Check the output to see if the database state as Clean Shutdown. If
so,
<> all the log files have been committed to the information store.
<>
<> 2. If the mailbox store was dirty shutdown, please run the eseutil /p
<> command against the dismounted database file.
<>
<> 1) Click Start, click Run, type cmd in the Open box, and then click OK.
<> 2) Open the Program Files\Exchsrvr\Bin folder.
<>
<> For example, type cd\program files\exchsrvr\bin, and then press ENTER.
<>
<> 1) Type eseutil /p "c:\program files\exchsrvr\mdbdata\priv1.edb
<> 2) Click OK to continue with the repair operation.
<>
<> If you have to repair a database with esetuil /p command, some data may
be
<> lost. Data loss is frequently minimal.
<>
<> 3. Type eseutil /d "c:\program files\exchsrvr\mdbdata\priv1.edb" to
<> defragment the mailbox store.
<>
<> 4. At the command prompt, run the isinteg -s servername -fix -test
alltests
<> command against the database that.
<>
<> 1) At the command prompt, change to the Program Files\Exchsrvr\Bin
folder.
<>
<> 2) Type isinteg -s servername -fix -test alltests (where servername is
the
<> host name of the Exchange 2003 computer), and then press ENTER.
<> 3) Press the number that corresponds to the storage group name that you
<> want to repair, and then press ENTER.
<> 4) Press Y to confirm the selection, and then press ENTER.
<> 5) Repeat the isinteg command until the number of database fixes
reaches 0
<> (zero) or does not change.
<> 6) Quit the command prompt.
<>
<> 5. Start Exchange System Manager and then mount the database.
<>
<> If the problem persists, please help me collect the following
information
<> for deep research:
<>
<> MPS Report
<>
<> 1) Visit
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_Exchange.EXE to download the file.
<> 2) Run the MPSRPT_Exchange.EXE on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Exchange\cab\
<> 5) Send the .cab file directly to v-robeli@xxxxxxxxxxxxx with subject:
<> 41158569-Exchange in Recovery Mode.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Exchange in Recovery Mode
<> <thread-index: AchBzILqhxk9pRi2TyGBfJOM/3khUw==
<> <X-WBNR-Posting-Host: 207.46.19.168
<> <From: =?Utf-8?B?RGF2aWQ=?= <David@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <71834A60-F198-4C4A-9AF9-DC34FBFE2BB5@xxxxxxxxxxxxx>
<> <#zrtkhRQIHA.3516@xxxxxxxxxxxxxxxxxxxx>
<> <B2D95A3C-A848-4C18-8CE0-55C4E9E98A3A@xxxxxxxxxxxxx>
<> <updJ5UbQIHA.5016@xxxxxxxxxxxxxxxxxxxx>
<> <Subject: Re: Exchange in Recovery Mode
<> <Date: Tue, 18 Dec 2007 15:20:00 -0800
<> <Lines: 90
<> <Message-ID: <9B52FD2A-CFB5-417F-8BD1-B2C1796DC0CC@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 8bit
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<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:82732
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Hi John
<> <
<> <Thanks for the prompt response.
<> <
<> <At present I'm testing the restore. The idea is to have a machine
<> off-site
<> <that could be located into a new office in the case of disaster with
the
<> <intention of restoring the data, public folders and mailboxes. I have
no
<> <illusions about the possibility of performing a Directory Services
restore.
<> <
<> <The backup machine is loaded with an exact copy of the OS, AD (barring
the
<> <Information Store) and programs. The intention is to be able to
restore
<> from
<> <backup the dynamic stuff (user data, databases and Information Store)
<> without
<> <restoring the whole machine and then attaching new workstations or
<> re-joining
<> <the existing clients.
<> <
<> <Ideally therefore I should have a method of restoring the mailboxes
from
<> the
<> <backup and not rely on extracting the data from Outlook.
<> <
<> <The restore of the data was successful as were the Public Folders. My
<> <current issue is recovering Exchange and finding a method of restoring
the
<> <mailboxes successfully without a reload ;�¬(.
<> <
<> <Your assistance is gratefully received.
<> <--
<> <David @ Solsletta
<> <
<> <
<> <"John Oliver, Jr. [MVP]" wrote:
<> <
<> <> If the hardware is different then you are going to have issues. My
next
<> <> question, what is your final goal here? Are you wanting a standby
<> server
<> <> ready to restore a backup of the production server in case of
disaster?
<> Or,
<> <> you just wanting to test the recovery of a mailbox from a backup?
<> <>
<> <> --
<> <> John Oliver, Jr
<> <> MCSE, MCT, CCNA
<> <> Exchange MVP 2008
<> <> Microsoft Certified Partner
<> <>
<> <>
<> <> "David" <David@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
<> <> news:B2D95A3C-A848-4C18-8CE0-55C4E9E98A3A@xxxxxxxxxxxxxxxx
<> <> > Sorry - really should have stated that it is a Win2003SBS R1 with
all
<> SPs.
<> <> > --
<> <> > David @ Solsletta
<> <> >
<> <> >
<> <> > "John Oliver, Jr. [MVP]" wrote:
<> <> >
<> <> >> Is this an SBS recovery server? Same configuration, meaning same
<> <> >> hardware?
<> <> >>
<> <> >> --
<> <> >> John Oliver, Jr
<> <> >> MCSE, MCT, CCNA
<> <> >> Exchange MVP 2008
<> <> >> Microsoft Certified Partner
<> <> >>
<> <> >>
<> <> >> "David" <David@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
<> <> >> news:71834A60-F198-4C4A-9AF9-DC34FBFE2BB5@xxxxxxxxxxxxxxxx
<> <> >> >I have a backup server which has exactly the same configuration
as
<> the
<> <> >> > production server. It is not clustered. I am trialling the DRP
<> <> >> >
<> <> >> > I have successfully restored the Public Folders using NTBackup.
<> Again
<> <> >> > using
<> <> >> > NTBackup I restored the users' mailboxes but on the first
attempt I
<> <> >> > failed
<> <> >> > to
<> <> >> > select the log files but did opt to replay the logs. From a
client
<> it
<> <> >> > was
<> <> >> > possible to access the mailboxes but they were empty and
contained
<> no
<> <> >> > subfolders. I then retried the restore process selecting the
log
<> files
<> <> >> > and
<> <> >> > opting to replay them.
<> <> >> >
<> <> >> > Now when opening the users' mailbox I have an Exchange in
Recovery
<> Mode
<> <> >> > error and Outlook exits. I've tried running eseutil /p without
<> <> >> > success.
<> <> >> >
<> <> >> > Any ideas, please?
<> <> >> > --
<> <> >> > David @ Solsletta
<> <> >>
<> <> >>
<> <> >>
<> <>
<> <>
<> <>
<> <
<>
<>
<
.
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