Re: SBS 2003/WSUS 2.0 Problem
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Fri, 28 Dec 2007 02:34:17 GMT
Hello Sam,
Thank you for your update.
I appreciate your time on this issue.
I'm glad to hear that the WSUS is working correctly for you now.
I'd like to make a summary for this post:
Issue:
=============
WSUS does not work and get error in WSUS install log
12/25/2007 3:58:30 AM !Error! WorkItemExecutor: Exception occured in
DoWork() for work item RunMSP: System.Exception: Unable to open product
{5546F70C-0437-44EE-A923-7C23E6EFF689}, MsiOpenProduct() returned 1605
at Setup_Util.SetupUtil.GetTargetPathOfProduct(String productCode,
String target)
at R2_SetupWizard.R2WI_RunMSP.get_MSIDefaultProperty()
at R2_SetupWizard.R2WI_RunMSP.DoWork(StringDictionary sd)
at R2_SetupWizard.WorkItemExecutor.ExecuteWorkItems(StringDictionary sd,
ExecutorCallback beforeWork, ExecutorCallback afterWork)
Cause:
=============
Monitoring component is not getting upgraded to R2
Resolutions:
=============
1. Have customer get the SBS2003 CD3 and place in the CD drive
2. From a command prompt go to the following directory: CD
Drive:\SBS\MONITOR
3. Type: monitoring.msi INSTDIR="C:\Program Files\Microsoft Windows Small
Business Server\Monitoring" IISDIR=c:\inetpub\Monitoring /L*v c:\log.txt
Or reinstall Monitoring component.
Please do not hesitate to post in SBS newsgroup if you need any assistance
in the future. I look forward to working with you again.
Thank you and have a nice day,
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: SBS 2003/WSUS 2.0 Problem
| thread-index: AchIVxN8Oh8+8v+DReerNfb8wiKMtQ==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?U2Ft?= <Sam@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <A0449EEC-9117-4BF3-9AB1-5EA2EA7BA8FE@xxxxxxxxxxxxx>
<u2OiQsuRIHA.3916@xxxxxxxxxxxxxxxxxxxx>
<635C141D-ED14-4254-A494-9C0A98B5D337@xxxxxxxxxxxxx>
<JGpKPR3RIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: SBS 2003/WSUS 2.0 Problem
| Date: Wed, 26 Dec 2007 23:07:00 -0800
| Lines: 258
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|
| Ok, got it working. Thanks for the advice Terrence.
|
| Here is what I did.
|
| First tried Option 1. When I tried to reinstall WSUS from the R2 disc, it
| gave me an error at the end stating that some files were not copied
correctly
| and I just assumed that setup ultimately had failed.
|
| So I moved on to option 3.
|
| After all is said and done, WSUS setup still gave the same error and I
| though I would have to go through the process of sending large files over
| email. Before I started doing that though, I opened Server Management to
| check and make sure. Low and behold there was the Update Services option
on
| the left and it was working.
|
| Since I got the same error on both option 1 and option 3, I can only
assume
| that option 1 indeed worked and I didn't have to do option 3. Live and
learn
| I guess.
|
| Thanks for the help guys.
|
| Sam
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Sam,
| >
| > Thank you for posting here. Let's also thank Larry for the input.
| >
| > According to your description, I understand that you get error when you
try
| > to install WSUS 2.0 on SBS 2003 R2. If I have misunderstood the
problem,
| > please don't hesitate to let me know.
| >
| > Based on my research, {5546F70C-0437-44EE-A923-7C23E6EFF689} is the
| > Monitoring component we checked in the registry and it appears the
| > monitoring component is not getting upgraded to R2 which is causing the
| > WSUS install to fail
| >
| > I suggest we try the following steps to see if we can resolve this
issue:
| >
| > Option 1
| > 1. Have customer get the SBS2003 CD3 and place in the CD drive
| > 2. From a command prompt go to the following directory: CD
| > Drive:\SBS\MONITOR
| > 3. Type: monitoring.msi INSTDIR="C:\Program Files\Microsoft Windows
Small
| > Business Server\Monitoring" IISDIR=c:\inetpub\Monitoring /L*v c:\log.txt
| >
| > Option 2
| > 1. Make a copy of the Monitoring folder from SBS2003 CD3 or from
Download
| > link:
| >
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
| > b3fc3/ToDownLoadFilesandReadInstructions.htm
| >
| > 2. From a command prompt from the newly downloaded directory:
| > monitoring.msi INSTDIR="C:\Program Files\Microsoft Windows Small
Business
| > Server\Monitoring" IISDIR=c:\inetpub\Monitoring /L*v c:\log.txt
| >
| > Option 3
| > Uninstall and reinstall Monitoring as a Last Option
| >
| > Reinstall monitoring component
| > ================
| > Note: Please make a full backup of the SBS 2003 server before the
following
| > steps.
| >
| > I. Uninstall Monitoring
| >
| > 1. Click Start, click Control Panel, and then click Add or Remove
| > Programs.
| > 2. Select Windows Small Business Server 2003 and then click
| > Change/Remove. The Setup Wizard appears.
| > 3. Click Next to start the wizard.
| > 4. On the Windows Configuration page, click Next.
| > 5. On the Component Selection page, in the Action column, change
| > Server Tools to Maintenance, change Monitoring component to Remove, and
| > then click Next.
| > 6. On the Component Summary page, click Next.
| > 7. Click Finish.
| >
| > II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
| >
| > In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
| > (SBSMONITORING) and then click Remove. A dialog box appears. To confirm
| > that you want to remove, click Yes.
| >
| > III. Rename the folder
| >
| > Start Windows Explorer, and then locate and rename the following folder:
| >
| > C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
| >
| > to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
| >
| > IV. Use Registry Editor to delete the following registry key:
| >
| > HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
| > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
| >
| > V. Install the Monitoring component
| >
| > 1. In Add or Remove Programs, select Windows Small Business Server
| > 2003 and then click Change/Remove. The Setup Wizard appears.
| > 2. Click Next.
| > 3. On the Windows Configuration page, click Next.
| > 4. On the Component Selection page, in the Action column, change
| > Server Tools to Maintenance, change Monitoring component to Install,
and
| > then click Next.
| > 5. On the Logon Information page, click Next.
| > 6. On the Component Summary page, click Next.
| > 7. Click Finish.
| >
| > Additional, please refer to the following steps to reinstall the WSUS
from
| > your SBS Server:
| >
| > a. Click Control Panel> Click Add or Remove Programs.
| > b. Click Windows Small Business Server 2003 R2
| > c. Click Remove.
| >
| > Notes: These steps just remove WSUS and can't remove any other
component in
| > your Server.
| >
| > d. Reinstall WSUS from your SBS R2 Technology CD 6.
| > e. After you reinstall WSUS, please configure it back and see if the
| > problem persists.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Please gather the R2_Setup.log file and send to me.
| >
| > 2. What error do you get when you locate on "Update Services" node in
| > Server Management console? Please capture screenshots on the error
messages
| > and send the pictures to me at v-terliu@xxxxxxxxxxxxx
| >
| > 3. Gather MPS network report on SBS:
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Merry Christmas and Happy New Year!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: SBS 2003/WSUS 2.0 Problem
| > | thread-index: AchHATvZ5viwzLkdTg+swL93uv+P7g==
| > | X-WBNR-Posting-Host: 207.46.19.197
| > | From: =?Utf-8?B?U2Ft?= <Sam@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <A0449EEC-9117-4BF3-9AB1-5EA2EA7BA8FE@xxxxxxxxxxxxx>
| > <u2OiQsuRIHA.3916@xxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: SBS 2003/WSUS 2.0 Problem
| > | Date: Tue, 25 Dec 2007 06:20:00 -0800
| > | Lines: 38
| > | Message-ID: <635C141D-ED14-4254-A494-9C0A98B5D337@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:83524
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Yes. Here is the output of that command.
| > |
| > | Microsoft Windows [Version 5.2.3790]
| > | (C) Copyright 1985-2003 Microsoft Corp.
| > |
| > | C:\Documents and Settings\administrator>net user Administrator /Domain
| > | User name Administrator
| > | Full Name Administrator
| > | Comment Built-in account for administering the
| > | computer/dom
| > | ain
| > | User's comment
| > | Country code 000 (System Default)
| > | Account active Yes
| > | Account expires Never
| > |
| > | Password last set 5/24/2007 3:47 PM
| > | Password expires Never
| > | Password changeable 5/24/2007 3:47 PM
| > | Password required Yes
| > | User may change password Yes
| > |
| > | Workstations allowed All
| > | Logon script SBS_LOGIN_SCRIPT.bat
| > | User profile
| > | Home directory
| > | Last logon 12/25/2007 9:13 AM
| > |
| > | Logon hours allowed All
| > |
| > | Local Group Memberships *Administrators
| > | Global Group memberships *Group Policy Creator *Domain Admins
| > | *SBS Mobile Users *Schema Admins
| > | *Domain Users *Enterprise Admins
| > | The command completed successfully.
| > |
| > |
| > | C:\Documents and Settings\administrator>
| > |
| >
| >
|
.
- References:
- Re: SBS 2003/WSUS 2.0 Problem
- From: Larry Struckmeyer
- Re: SBS 2003/WSUS 2.0 Problem
- From: Sam
- Re: SBS 2003/WSUS 2.0 Problem
- From: Terence Liu [MSFT]
- Re: SBS 2003/WSUS 2.0 Problem
- From: Sam
- Re: SBS 2003/WSUS 2.0 Problem
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