RE: Email send error
- From: Joseph <Joseph@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 21 Dec 2007 14:54:00 -0800
Robert, I will collect the information and send it to your microsoft email
address, as for the questions:
1. No, I do not use the SBS POP3 connector to dowload messages.
2. Yes and NO. In setting up the various accounts (under account settings),
the incoming email server and outgoing email server (SMTP) are listed as the
ISP's servers.
3. I am the only account for now while I test this.
4. The email domain is NOT acme.com
"v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li" wrote:
Hi Joseph,.
Thanks for posting in our newsgroup and also for Merv's suggestion.
Before we go further on this issue, please let me know the following to
make the situation more clearly:
1. Do you use the SBS POP3 connector to download ISP e-mails?
2. Does Outlook 2007 connect to Exchange server and send/receive e-mail via
Exchange?
3. Do all users have such issue sending e-mail to info@xxxxxxxxx?
4. Is your e-mail domain acme.com?
Please also help me collect the following information for deep research:
SMTP log
1) Open the properties page of the Default SMTP Virtual Server in Exchange
System Manager.
2) On the General tab, check the "Enable logging" box.
3) Click Properties, click the Extended Properties tab and check all the
boxes on the list.
4) Click OK twice.
5) Stop and restart the SMTP virtual server.
6) Ask a client to send some test emails entitled "Test Email To
problematic recipient" you. Wait till you get the NDRs.
7) Stop the SMTP virtual server.
8) Go to the C:\WINDOWS\system32\LogFiles\SMTPSVC1 folder and send me log.
Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
41171224-Email send error.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
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<Subject: Email send error
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<
<Setup description:
<
<SBS server, controlling web, and email (exchange) for acme.com domain.
<
<I also have several email accounts set up with various ISPs.
<
<My Outlook 2007 is set up on my client PC. I have it set up to download
all
<the email from my various ISP accounts, and then it synchronizes with my
SBS
<server, so all my email is now on the acme.com SBS server.
<
<One of the ISP accounts is a catch-all email address. Let's call it
<primary@xxxxxxxxxx If I send email to primary@xxxxxxxxx, my Outlook 2007
<client sends it fine, and received. If I try sending from my Outlook 2007
<client to info@xxxxxxxxx, I get the email is returned as undeliverable
with
<the following message:
<
<Subject: test
< Sent: 12/19/2007 3:38 PM
<
<The following recipient(s) cannot be reached:
<
< info@xxxxxxxxx on 12/19/2007 3:38 PM
< The e-mail account does not exist at the organization this
<message was sent to. Check the e-mail address, or contact the recipient
<directly to find out the correct address.
< <acme.com #5.1.1>
<
<If however I log onto my hotmail account (using IE), and send a message to
<info@xxxxxxxxx, it is delivered fine (and donwloaded by my Outlook 2007
<client).
<
<Any ideas?
<
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