Re: Can't access companyweb or other website on IIS after installi

Hello Alwin,

Thank you for posting here.

From your post, I understand that all the websites hold by SBS server
cannot be accessed.

I suggest you try following steps to see if it helps:

Step 1: Re-running CEICW on SBS server:
=============================
Let's re-run CEICW to reset the network configuration. Please refer to
following article to do this.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

NOTE: I understand that you have already tried rerunning CEICW, but I
suggest you try it again and reset all the settings.

Step 2: Reset IE settings
=========
1. Click the Tools menu, and then click Internet Options.
2. On the Advanced tab, click Reset.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer finishes restoring the default settings, click
Close, and then click OK two times.
5. Close Internet Explorer. The changes take effect the next time that you
open Internet Explorer.

Step 3: Check the proxy setting.
==================
This issue can occur if the proxy has not been configured correctly. Let's
first reset the proxy list.

1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Connections tab, click LAN Settings, please check if the
settings are correct.

4. Click Advanced button and check if the settings are correct.

I hope the above information is helpful to you. If the problem still
occurs, please help me gather following information:

1. If you ping companyweb on the clients, what is the result?

2. Please help me capture screenshots of all error messages you encountered
and send them to me so that I can make a further research.

To capture the image, we can perform the steps below:

(a) When the error message appears, press the Print Screen key several
times (this key is located to the right of the F12 key on the keyboard)

(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].

(c) Click Edit (menu) -> Paste or press Ctrl + V.

(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
to me as an attachment.

3. Please help me gather IIS log and Metabase to me for further analysis,
send to me: v-mzhuan@xxxxxxxxxxxxx with the subject in the newsgroup:

1). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
3). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
4). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.

Please collect the IIS log on SBS Server so that I can perform further
research:

1). On the Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-mzhuan@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.

4. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
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| Thread-Topic: Can't access companyweb or other website on IIS after
installi
| thread-index: AchAgE8CtQH+9O2MSpSGw2//Um4WpA==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?QWx3aW4=?= <Alwin@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <040FBBE0-B500-4027-92EB-873472577C1C@xxxxxxxxxxxxx>
<4762278b$0$29589$4c368faf@xxxxxxxxxxxxxx>
<6EAF414A-3BC2-4250-844D-58CEDF1D6500@xxxxxxxxxxxxx>
<47636ec8$0$2332$4c368faf@xxxxxxxxxxxxxx>
| Subject: Re: Can't access companyweb or other website on IIS after
installi
| Date: Sun, 16 Dec 2007 23:42:00 -0800
| Lines: 22
| Message-ID: <8C1DDACA-A6E2-4DB4-8B84-662AEAC320DB@xxxxxxxxxxxxx>
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:82347
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| on the client i get "The page cannot be displayed" and "Cannot find
server or
| DNS Error", but I just tried to access the webpage with Firefox and I
didn't
| have any problem, it just works. Re-investigated the problem and thought
it
| would be kind of client settings what makes Firefox work and IE not.
Although
| using the same settings as from Firefox, IE still doesn't work... that's
so
| weird...
|
| so what is it, a DNS problem or just a wrong setting in IE?
|
| "Holz" wrote:
|
| >
| > >> Does the company web have a DNS entry in on the server local zone?
| >
| >
| > Can you post the error id or event id you get when trying to access?
| >
| >
| >
| > --
| > :-)
| >
|

.