RE: OWA 2003
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT]))
- Date: Fri, 14 Dec 2007 10:44:23 GMT
Hi John,
I noticed you open a new thread 41079239-WA 2003 about this issue. It seems
my suggestion didn't work.
Based on my experience, this issue be related to IIS setting. Please help
me collect the IIS metadata and I need to do deep research. From IIS log I
can find the related error code. Please take your time to connect the
information I required. Thanks for your understanding and patience.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Wed, 05 Dec 2007 04:34:19 GMT
<Subject: RE: OWA 2003
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<
<Hi John,
<
<Thanks for posting in our newsgroup.
<
<From your description, I know the besides Administrator, other users can't
<logon OWA and get error message "'You could not be logged on to Outlook
Web
<access. ". If that's not right, please don't hesitate to let me know.
<
<Please let me know the following to make the situation more clearly:
<
<1. Can the issue be reproduced when you logon OWA on SBS server or
<internally with domain user account?
<2. Do you have ISA server installed?
<
<Based on my experience, please take the following steps to narrow down
this
<issue:
<
<Step 1: The problem may be caused by the incorrect network and Exchange
<settings, please rerun the CEICW wizard to configure the network correctly:
<
<1. On the SBS 2003 Server open the Server Management console. Go to
<Standard Management\To Do List.
<2. Click the "Connect to the Internet" link.
<3. Choose not to change the connection type and click Next. On the
Firewall
<page, select "Enable firewall" and click Next.
<4. On the "Services Configuration" page, select items you need to access
<from external and then click Next.
<5. On the "Web Services Configuration" page, make sure "Outlook Web
Access"
<items are selected. Click Next.
<6. Go through the remaining steps.
<
<More info:
<
<825763 How to configure Internet access in Windows Small Business Server
<2003
<http://support.microsoft.com/?id=825763
<
<Step 2: The issue occurs when the OWA related virtual directories are not
<correctly configured, please have the following check:
<
<1. Open IIS Manager. Go to Server Name\Default Web Site\Exchange.
<2. Right click Exchange and open properties.
<3. Select Directory Security tab
<4. Select Edit in Authentication and access control box, enable Basic
<authentication and disable other authentication methods.
<5. Ensure Default domain is \ and Realm is blank.
<6. Click OK.
<
<In addition, for the ExchWeb virtual directory, the only authentication
<method is anonymous access, please have a check as the same steps.
<
<If the problem persists, please help me collect the following information
<for deep research:
<
<1. What important change did you make before the issue first occurred?
<2. The screen shot of the error message when you logon OWA from external?
<
<3. Gather IIS log:
<
<1) Open IIS snap-in.
<2) Right click Default Web Site and click Properties.
<3) Uncheck the "Enable Logging" box and click Apply.
<4) Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to
<a backup location.
<5) Check "Enable Logging" box and click OK.
<6) Run IISReset command.
<7) Reproduce the problem and send the log file in
<C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
<
<4. Gather IIS Metabase:
<
<1) Download the IIS Resource Kit tools from the following page:
<http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73
-
<B628-ADE629C89499&displaylang=en
<2) Install it, run MBExplorer (Metabase Explorer)
<3) Right click the "LM" node and choose "Export to file".
<4) Specify a file name, specify the password and finish the export.
<5) Send the file and the password to v-robeli@xxxxxxxxxxxxx with subject:
<41079239-OWA 2003.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<From: "JohnG" <john@xxxxxxxxxxx>
<<Subject: OWA 2003
<<Date: Tue, 4 Dec 2007 21:27:05 +1100
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<<
<<I can access OWA externally with the administrator account but not with
<any
<<other user?
<<
<<any ideas? It says that 'You could not be logged on to Outlook Web
access.
<<I've check to make sure that the relevant services for that user account
<are
<<enabled.
<<
<<
<
<
.
- References:
- OWA 2003
- From: JohnG
- RE: OWA 2003
- From: Robert Li [MSFT]
- OWA 2003
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