Re: ISA2004 installation fails upgrading SBS Standard to Premium

Tech-Archive recommends: Speed Up your PC by fixing your registry

Hello Customer,

From your post, I understand that ISA 2004 cannot be installed properly.

After checking the log file you posted, I suggest you try following steps:

1. Some similar issues were caused by the out-dated NIC driver. Please
download the newest driver for your NICs from producer's web sites, install
it and then perform the test to see if the problem can be resolved.

2. Schedule a down time, disable the external NIC, and then try installing
ISA Server 2004. If it doesn't work, temporarily disable the 2 NICs, and
then try installing ISA Server 2004.

3. Check the binding order:

1) Right-click My Network Places, and then click Properties.
2) On the Advanced menu, click Advanced Settings.
3) Under Connections, use the up and down arrow buttons to put the
connections in the following order:

- Local Area Connection for the internal adapter
- Local Area Connection for the external adapter
- Remote Access Connections

For your external network adapter, open its property ***, and then click
to clear the Client for Microsoft Networks check box and the File and
printer sharing for Microsoft Networks check box if they are selected.

4. Perform the following steps to check if the registry values to present
the correct adapters are correct:

Note: The steps are listed in 'Method 3' in KB below:

875422 "The wizard cannot set the DHCP scope options" error message when you
http://support.microsoft.com/?id=875422

1) Click "Start", click "Run", type "regedit", and then click "OK".
2) Locate the following registry subkey, where <{GUID}> is the ID of the
LAN network card:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interf
aces\{GUID}

NOTE: We can review the "DhcpIPAddress" or "IPAddress" registry entries to
determine the correct GUID for the LAN adapter, and then note the GUID.
Make a note of the external network adapter GUID also.

3) Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer
4) In the "SmallBusinessServer" subkey, make sure that the value of the
"LANNIC" entry is the GUID of the LAN adapter that you noted in step 2).
5) Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Connectivity\ICW
6) In the "ICW" subkey, set the value of the "Last_1st_Nic_Guid" entry to
the LAN adapter GUID that you noted in step 2, and then set the value of
the "Last_2nd_Nic_Guid" entry to the external network adapter GUID that you
noted in step 2.
7) Quit Registry, install ISA and then re-run the CEICW and see if the
issue persists.

If the issue persists, I suggest you post the problem in a new thread as it
is not exactly the same as JBOE's problem. It can avoid confusion and the
issue can be resolved more efficiently in this way.

Thank you for your understanding.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: ISA2004 installation fails upgrading SBS Standard to Premium
| thread-index: Acg81q04Fm7uBjDeSaKFUYKeazmylA==
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<A7159C2B-A986-482F-9E59-EC579611DB0F@xxxxxxxxxxxxx>
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| Subject: Re: ISA2004 installation fails upgrading SBS Standard to Premium
| Date: Wed, 12 Dec 2007 07:50:10 -0800
| Lines: 280
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|
| Hi Merv,
|
| My Performance counters look OK.
|
| I deinstalled W2003SP2 and retried the ISA 2004 install without any
success.
|
| With the SBS Standard R2 OEM Dell server I got this product key:
| G2RHX-Y2968-JY2CX-XXXXX-XXXXX
|
| With the retail SBS PUP license i got a new product key
| B26PD-RQ6X4-YM4BD-XXXXX-XXXXX.
|
| I have tried to put the new key into the system without any success.
|
| Also tried ISA2004 install with /PID command line:
| F:\ISASETUP\SBSISA2K4SETUP /PID B26PD-RQ6X4-YM4BD-XXXXX-XXXXX
|
| I immediately get the following OK dialog box text:
|
| The system cannot validate the product key for Windows Small Business
Server
| 2003. To proceed, you must enter the product key manually. For more
| information about manually enter the product key, see
| Premiuminstallsteps.htm, which is on the Premium Technologies disc. Look
for
| the section titled "To install ISA Server 2004 via the command line."
<OK>
|
|
| (XXXXX has been changed from original)
|
| However running the same command line with the original SBS 2003 R2
Standard
| key seem to be wotking fine untill the install aborts / fails with:
| Event ID: 11708
| Source: MsiInstaller,
| Product: Microsoft ISA Server 2004 -- Installation operation failed.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
|
| and the following sbsisa2k4setuplog.txt entry:
|
| 12.12.2007 15:57
| F:\ISASETUP\SBSISA2K4SETUP.exe, version 5.2.2893.0
| SBSISA2K4SETUP: CoInitialize returned OK
| SBSISA2K4SETUP: Initializing the module returned OK
| SBSISA2K4SETUP: Detected SBS 2003 with service pack (1 or later).
| SBSISA2K4SETUP: Entering InstallISA2k4
| SBSISA2K4SETUP: Entering IsISA2k4Installed
| IsISA2k4Installed returned FALSE
| SBSISA2K4SETUP: Creating setup completion event returned OK
| SBSISA2K4SETUP: Entering ProcessAndValidateCommandLine
| SBSISA2K4SETUP: Cmdline arguments are passed in
| SBSISA2K4SETUP: CommandLineToArgvW returned OK
| SBSISA2K4SETUP: Entering ValidatePID
| SBSISA2K4SETUP: Copying PID Into a new buffer returned OK
| SBSISA2K4SETUP: GetSysTemDirectory returned OK
| SBSISA2K4SETUP: PathAppend PIDGEN returned OK
| SBSISA2K4SETUP: LoadLibrary returned OK
| SBSISA2K4SETUP: GetProcAddress returned OK
| SBSISA2K4SETUP: Entering IsOEM
| SBSISA2K4SETUP: RegOpenKeyEx returned OK
| SBSISA2K4SETUP: RegQueryValueEx returned OK
| IsOem returned TRUE
| SBSISA2K4SETUP: Specified PID is valid
| ValidatePID returned TRUE
| SBSISA2K4SETUP: Validating the PID returned OK
| SBSISA2K4SETUP: ProcessAndValidateCommandLine returned OK
| SBSISA2K4SETUP: Processing command line arguments returned OK
| SBSISA2K4SETUP: Reading the LAN NIC Guid returned OK
| SBSISA2K4SETUP: LoadImage for large bitmap returned OK
| SBSISA2K4SETUP: LoadImage for small bitmap returned OK
| SBSISA2K4SETUP: Entering InitializeWizard
| SBSISA2K4SETUP: CoCreateInstance for ChainWiz returned OK
| SBSISA2K4SETUP: Initializing ChainWiz returned OK
| SBSISA2K4SETUP: InitializeWizard returned OK
| SBSISA2K4SETUP: Initializing the setup wizard returned OK
| SBSISA2K4SETUP: Displaying the wizard returned OK
| SBSISA2K4SETUP: User has finished the wizard
| SBSISA2K4SETUP: Get the property bag returned OK
| SBSISA2K4SETUP: Querying for the PropertyBag Interface returned OK
| SBSISA2K4SETUP: Entering SetupStatusDialog
| SBSISA2K4SETUP: CoCreateInstance for Status dialog returned OK
| SBSISA2K4SETUP: Initializing the status dialog returned OK
| SBSISA2K4SETUP: Adding a component to the status dialog returned OK
| SBSISA2K4SETUP: Displaying the status dialog returned OK
| SBSISA2K4SETUP: Get component progress returned OK
| SBSISA2K4SETUP: Setting progress text returned OK
| SBSISA2K4SETUP: Setting progress step returned OK
| SBSISA2K4SETUP: Setting the progress range returned OK
| SBSISA2K4SETUP: Initializing the progress returned OK
| SBSISA2K4SETUP: Set the status of the component as running returned OK
| SBSISA2K4SETUP: SetupStatusDialog returned OK
| SBSISA2K4SETUP: Setting up the status dialog returned OK
| SBSISA2K4SETUP: Writing PID to the property bag returned OK
| SBSISA2K4SETUP: Writing private NIC guid tp the property bag returned OK
| SBSISA2K4SETUP: Writing pStatusDlg guid tp the property bag returned OK
| SBSISA2K4SETUP: Entering Commit
| SBSISA2K4SETUP: CoCreateInstance for the committer returned OK
|
| 12.12.2007 15:57
| C:\Program Files\Microsoft Windows Small Business
| Server\Networking\wizisasetup.dll, version 5.2.2893.0
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::CommitEx
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::ValidatePropertyBag
| SBSISA2K4SETUP: Querying for IPropertyPagePropertyBag returned OK
| SBSISA2K4SETUP: Reading the Pid out of the property bag returned OK
| SBSISA2K4SETUP: Entering ValidatePID
| SBSISA2K4SETUP: Copying PID Into a new buffer returned OK
| SBSISA2K4SETUP: GetSysTemDirectory returned OK
| SBSISA2K4SETUP: PathAppend PIDGEN returned OK
| SBSISA2K4SETUP: LoadLibrary returned OK
| SBSISA2K4SETUP: GetProcAddress returned OK
| SBSISA2K4SETUP: Entering IsOEM
| SBSISA2K4SETUP: RegOpenKeyEx returned OK
| SBSISA2K4SETUP: RegQueryValueEx returned OK
| IsOem returned TRUE
| SBSISA2K4SETUP: Specified PID is valid
| ValidatePID returned TRUE
| SBSISA2K4SETUP: Reading import file name returned OK
| SBSISA2K4SETUP: Reading private NIC Guid returned OK
| SBSISA2K4SETUP: Reading installation path returned OK
| SBSISA2K4SETUP: Property Bag:
| SBSISA2K4SETUP: Import File Name
| SBSISA2K4SETUP: Private NIC Guid {4775B4FE-F11B-4F9E-AE6E-98F9CB1F9DD4}
| SBSISA2K4SETUP: Install Location C:\Program Files\Microsoft ISA Server
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::ValidatePropertyBag returned OK
| SBSISA2K4SETUP: Validating the property bag returned OK
| SBSISA2K4SETUP: Entering DisableAllNicsExceptThisNic
| SBSISA2K4SETUP: *** GetAdaptersInfo returned ERROR 0x6f
| SBSISA2K4SETUP: GetAdaptersInfo returned OK
| SBSISA2K4SETUP: Entering MultiByteToUnicode
| SBSISA2K4SETUP: MultiByteToWideChar returned OK
| SBSISA2K4SETUP: MultiByteToUnicode returned OK
| SBSISA2K4SETUP: MultiByteToUnicode returned OK
| SBSISA2K4SETUP: Adapter Name: {4775B4FE-F11B-4F9E-AE6E-98F9CB1F9DD4}
| SBSISA2K4SETUP: Entering IsEqualGuid
| SBSISA2K4SETUP: CLSIDFromString for the first guid returned OK
| SBSISA2K4SETUP: CLSIDFromString for the second guid returned OK
| IsEqualGUID returned TRUE
| SBSISA2K4SETUP: Entering MultiByteToUnicode
| SBSISA2K4SETUP: MultiByteToWideChar returned OK
| SBSISA2K4SETUP: MultiByteToUnicode returned OK
| SBSISA2K4SETUP: MultiByteToUnicode returned OK
| SBSISA2K4SETUP: Adapter Name: {3E213B36-74D3-40DD-8F0B-3CB840BAEB1F}
| SBSISA2K4SETUP: Entering IsEqualGuid
| SBSISA2K4SETUP: CLSIDFromString for the first guid returned OK
| SBSISA2K4SETUP: CLSIDFromString for the second guid returned OK
| IsEqualGUID returned FALSE
| SBSISA2K4SETUP: CLSIDFromString for adapter name returned OK
| SBSISA2K4SETUP: Disabling the connection returned OK
| SBSISA2K4SETUP: DisableAllNicsExceptThisNic returned OK
| SBSISA2K4SETUP: Disabling all the NICs returned OK
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::DoRRASCleanup
| SBSISA2K4SETUP: *** Stopping WBLOGSVC returned ERROR 0x80070426
| SBSISA2K4SETUP: Disabling WBLOGSVC returned OK
| SBSISA2K4SETUP: Uninstalling RRAS NAT returned OK
| SBSISA2K4SETUP: Disabling RRAS routing returned OK
| SBSISA2K4SETUP: Clearing static routes for demand dial interfaces
returned OK
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::DoRRASCleanup returned OK
| SBSISA2K4SETUP: Doing RRAS cleanup returned OK
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::ExportExistingISA2kSettings
| SBSISA2K4SETUP: Entering IsISA2kInstalled
| SBSISA2K4SETUP: *** RegOpenKeyEx for MS ACME returned ERROR 0x2
| IsISA2kInstalled returned FALSE
| SBSISA2K4SETUP: ISA2k is NOT installed and RRAS is NOT a remote access
server
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::ExportExistingISA2kSettings
returned OK
| SBSISA2K4SETUP: Exporting ISA2k settings returned OK
| SBSISA2K4SETUP: Entering IsISA2kMessageScreenerInstalled
| SBSISA2K4SETUP: *** RegOpenKeyEx for FPC ROOT returned ERROR 0x2
| IsISA2kMessageScreenerInstalled returned FALSE
| SBSISA2K4SETUP: Will not install ISA Message Screener.
| SBSISA2K4SETUP: Entering IsISA2kInstalled
| SBSISA2K4SETUP: *** RegOpenKeyEx for MS ACME returned ERROR 0x2
| IsISA2kInstalled returned FALSE
| SBSISA2K4SETUP: Will not support pre ISA2004 Clients
| SBSISA2K4SETUP: Entering UninstallISA2k
| SBSISA2K4SETUP: Entering GetISA2kInstallDirectory
| SBSISA2K4SETUP: Entering IsISA2kInstalled
| SBSISA2K4SETUP: *** RegOpenKeyEx for MS ACME returned ERROR 0x2
| IsISA2kInstalled returned FALSE
| SBSISA2K4SETUP: *** Reading ISA2k Install Directory returned ERROR 0x1
| SBSISA2K4SETUP: *** UninstallISA2k returned ERROR 0x1
| SBSISA2K4SETUP: ISA2k is NOT installed
| SBSISA2K4SETUP: Uninstalling ISA2k returned OK
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::PrepareISA2k4UnattendFile
| SBSISA2K4SETUP: GetIPAddress for the private NIC returned OK
| SBSISA2K4SETUP: GetSubnetMask for the private NIC returned OK
| SBSISA2K4SETUP: Entering MultiByteToUnicode
| SBSISA2K4SETUP: MultiByteToWideChar returned OK
| SBSISA2K4SETUP: MultiByteToUnicode returned OK
| SBSISA2K4SETUP: MultiByteToUnicode returned OK
| SBSISA2K4SETUP: Entering MultiByteToUnicode
| SBSISA2K4SETUP: MultiByteToWideChar returned OK
| SBSISA2K4SETUP: MultiByteToUnicode returned OK
| SBSISA2K4SETUP: MultiByteToUnicode returned OK
| SBSISA2K4SETUP: Reading company name returned OK
| SBSISA2K4SETUP: Generating unattend file content (without import file)
| returned OK
| SBSISA2K4SETUP: Reading SBS installation directory returned OK
| SBSISA2K4SETUP: PathAppend PREMIUM_SUPPORT_PATH returned OK
| SBSISA2K4SETUP: Creating the premium support directory returned OK
| SBSISA2K4SETUP: Entering GetDateString
| SBSISA2K4SETUP: GetDateFormat returned OK
| SBSISA2K4SETUP: GetDateString returned OK
| SBSISA2K4SETUP: GetDateString returned OK
| SBSISA2K4SETUP: Entering GetTimeString
| SBSISA2K4SETUP: GetTimeFormat returned OK
| SBSISA2K4SETUP: GetTimeString returned OK
| SBSISA2K4SETUP: GetTimeString returned OK
| SBSISA2K4SETUP: Date: 2007_12_12
| SBSISA2K4SETUP: Time: 15_57_50
| SBSISA2K4SETUP: Generating export file name returned OK
| SBSISA2K4SETUP: PathAppend unattend file name returned OK
| SBSISA2K4SETUP: Unattend file name C:\Program Files\Microsoft Windows
Small
| Business Server\Support\Premium\ISA2k4und2007_12_12_15_57_50.ini
| SBSISA2K4SETUP: Creating unattend file returned OK
| SBSISA2K4SETUP: Writing unicode header returned OK
| SBSISA2K4SETUP: Writing unattend file content returned OK
| SBSISA2K4SETUP: CSbsIsa2k4SetupCommit::PrepareISA2k4UnattendFile returned
OK
| SBSISA2K4SETUP: Preparing unattend file returned OK
| SBSISA2K4SETUP: Entering ChainPostConfigToISA24Setup
| SBSISA2K4SETUP: RegOpenKeyEx returned OK
| SBSISA2K4SETUP: GetSBSINstallDir returned OK
| SBSISA2K4SETUP: PathAppend for post setup binary returned OK
| SBSISA2K4SETUP: RegSetValueEx for ISAPostLaunch returned OK
| SBSISA2K4SETUP: ChainPostConfigToISA24Setup returned OK
| SBSISA2K4SETUP: Chaining ISA2k4 setup to SBS post config component
returned OK
| SBSISA2K4SETUP: Entering PrepareInstallationDirectory
| SBSISA2K4SETUP: Security descriptor conversion returned OK
| SBSISA2K4SETUP: *** SHCreateDirectoryEx returned ERROR 0xb7
| SBSISA2K4SETUP: Expected error
| SBSISA2K4SETUP: GetSecurityDescriptorDacl returned OK
| SBSISA2K4SETUP: SetNamedSecurityInfo returned OK
| SBSISA2K4SETUP: Creating installation directory returned OK
| SBSISA2K4SETUP: Entering LaunchISA2k4NativeSetup
| SBSISA2K4SETUP: Unattended setup
| SBSISA2K4SETUP: Creating post setup completion event returned OK
| SBSISA2K4SETUP: Entering GetModulePath
| SBSISA2K4SETUP: GetModuleFileName returned OK
| SBSISA2K4SETUP: PathRemoveFileSpec returned OK
| SBSISA2K4SETUP: GetModulePath returned OK
| SBSISA2K4SETUP: GetModulePath returned OK
| SBSISA2K4SETUP: PathCombine ISA2K4_SETUP_RELATIVEPATH returned OK
| SBSISA2K4SETUP: PathAppend ISA2K4_SETUP_BINARY returned OK
| SBSISA2K4SETUP: Preparing ISA2k4 install cmd line returned OK
| SBSISA2K4SETUP: Launching ISA2k4 setup: F:\ISA2004\FPC\setup.exe
| SBSISA2K4SETUP: Command Line: F:\ISA2004\FPC\setup.exe /v"/qn
| FULLPATHANSWERFILE=\"C:\Program Files\Microsoft Windows Small Business
| Server\Support\Premium\ISA2k4und2007_12_12_15_57_50.ini\""
| SBSISA2K4SETUP: CreateProcess returned OK
| SBSISA2K4SETUP: ISA2k4 setup completed before post config
| SBSISA2K4SETUP: *** WaitingForMultipleObjects returned ERROR 0x80004005
| SBSISA2K4SETUP: *** LaunchISA2k4NativeSetup returned ERROR 0x80004005
| SBSISA2K4SETUP: *** Running ISA2k4 setup unattended returned ERROR
0x80004005
| SBSISA2K4SETUP: Entering IsISA2k4Installed
| IsISA2k4Installed returned FALSE
| SBSISA2K4SETUP: ISA2k4 is NOT installed
| SBSISA2K4SETUP: *** CSbsIsa2k4SetupCommit::CommitEx returned ERROR
0x80004005
| SBSISA2K4SETUP: *** CommitEx returned ERROR 0x80004005
| SBSISA2K4SETUP: Committer failed
| SBSISA2K4SETUP: (error message is generic.)
| SBSISA2K4SETUP: *** Commit returned ERROR 0x80004005
| SBSISA2K4SETUP: *** Commit returned ERROR 0x80004005
| SBSISA2K4SETUP: Setting the event to signal post setup
| SBSISA2K4SETUP: *** InstallISA2k4 returned ERROR 0x80004005
| SBSISA2K4SETUP: *** Installing ISA2k4 returned ERROR 0x80004005
| SBSISA2K4SETUP: Exiting
|
| Thanks in advance for any help?
|
| I have tried to contact PSS, but they only ask for money / credit card
| number and does not seem to be interested in my problem.
|
| From my point of view my customers seem to have bought "a black cat in a
| bag" both from me as their advisor and MS as their systems supplier.
|
| Does anybody know if I can claim MS to help me? From my point of view
this
| should be a warranty issue?
|
| All the best,
|
| T
|

.

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