Re: MSINFO32.exe will not open.

Hello John,

Thank you for your posting.

According to your post, I understand that when you start the MSINFO32.exe,
the application does not launch. If I am off-base on that, please let me
know.

Generally, this indicates that there are some problems about the PCHealth
components in the computer. Firstly, I would like to know if you have
recently made any alternation to your computer before this issue occurred.
Or if the MSINFO32 ever worked correctly? If you have recently made
alterations to your computer before this problem occurred, try to undo the
changes you made or uninstall the hardware or software that could have
caused the issue. After you do so, test to determine if the issue is
resolved, If the issue is not resolved, continue to the following steps.

NOTE: The steps below applies when you try to start any of the following
tools, the tool may not start:
Help and Support Center
System Information (Msinfo32.exe)
System File Checker

Step 1: Remove the .cab files from the Packagestore folder, and then
rebuild the original Help and Support Center:
==============================

a. Click Start, click Run , type cmd , and then click OK to open a command
prompt.
Type net stop helpsvc , and then press ENTER.

b. Type cd /d windir \pchealth\helpctr , where windir is the Windows
folder, and then press ENTER.

c. Type rd packagestore /s /q , and then press ENTER.

d. Type cd binaries , and then press ENTER.

e. Type start /w helpsvc /svchost netsvcs /regserver /install , and then
press ENTER.

f. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task Manager .
Click the Processes tab, click the process you want to stop, and then click
End Process.

g. At the command prompt, type net start helpsvc , and then press ENTER.

Then, try again to see if the issue is fixed.

Step 2: Reinstall the Help and Support service to see if it help:
1. Click Start, click Run, type cmd in the Open box, and then click OK.
2. At the command prompt, locate the following folder:
%windir% \PCHealth\HelpCtr\Binaries
3. At the command prompt, type the following commands, and then press
ENTER after each command:
a. HelpSvc.exe /regserver /svchost netsvcs /RAInstall
b. HSCUpd.exe -i hscmui.cab
c. HSCUpd.exe -i hscsp_s3.cab

Note: The following commands do not apply to some language versions of
Windows Server 2003:
a. HSCUpd.exe -i hscmui.cab
b. HSCUpd.exe -i hscsp_s3.cab

The reason is that the Hscmui.cab compressed file is not included in some
language versions of Windows Server 2003, such as the Japanese version of
Windows Server 2003.

Step 3: If the issue persists, please do clean boot on the SBS to narrow
down this issue:
To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

Step 4: Ensure you apply the SBS 2003 sp1:

On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.

Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm

A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 1

Note: Since you had applied Windows Server 2003 sp2, please skip the step A.

After you applied the whole SBS 2003 SP1, please run CEICW to reconfigure
the SBS:

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: MSINFO32.exe will not open.
| thread-index: Acg7crTghf9IbGhgQS+xCSU8l2Yrqg==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?Sm9obiBUYXduZXk=?= <JohnTawney@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <4772C546-23C1-4EED-9422-0B8BD6496ADB@xxxxxxxxxxxxx>
<B73DA514-C685-4997-BA62-DB8927814695@xxxxxxxxxxxxx>
<eyRoi$2OIHA.4712@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: MSINFO32.exe will not open.
| Date: Mon, 10 Dec 2007 13:22:02 -0800
| Lines: 62
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|
| Unfortunately we don't need it to run that badly so as to go to those
| lengths. Thanks for your time.
|
| "Merv Porter [SBS-MVP]" wrote:
|
| > You might try uninstalling and then reinstalling Windows 2003 SP2.
| >
| > --
| > Merv Porter [SBS-MVP]
| > ============================
| >
| > "John Tawney" <JohnTawney@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:B73DA514-C685-4997-BA62-DB8927814695@xxxxxxxxxxxxxxxx
| > > Yes, I did follow KB 937231 and it is noted in the original post.
I'll try
| > > the other fix you recommended. And yes, the SP1 process has been
| > > implemented.
| > >
| > > Thanks - JT
| > >
| > >
| > > "John Tawney" wrote:
| > >
| > >> I have a client running SBS2k3 with the latest SP. I cannot get
| > >> MSINFO32.exe
| > >> to run. When I execute it I get the hourglass for a second but it
doesn't
| > >> open. I've tried running this:
| > >>
| > >> CD \windows\pchealth\helpctr\binaries
| > >> Start /w helpsvc /svchost netsvcs /regserver /install
| > >> net start helpsvc
| > >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| > >>
| > >> I've also tried this: (While running the "HSCUpd.exe -i hscsp_s3.cab"
| > >> section of this fix I get an error saying file not found. I figured
| > >> that's
| > >> because this fix is not for SBS.)
| > >>
| > >> Click Start, click Run, type cmd in the Open box, and then click OK.
| > >> 2. At the command prompt, locate the following folder:
| > >> %windir%\PCHealth\HelpCtr\Binaries
| > >> 3. At the command prompt, type the following commands, and then
press
| > >> ENTER
| > >> after each command:
| > >> . HelpSvc.exe /regserver /svchost netsvcs /RAInstall
| > >> . HSCUpd.exe -i hscmui.cab
| > >> . HSCUpd.exe -i hscsp_s3.cab
| > >>
| > >> Note The following commands do not apply to some language versions of
| > >> Windows Server 2003: . HSCUpd.exe -i hscmui.cab
| > >> . HSCUpd.exe -i hscsp_s3.cab
| > >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| > >>
| > >> And lastly I installed the following fix:
| > >>
| > >> WindowsServer2003-KB937231-x86-ENU
| > >>
| > >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| > >>
| > >> Unfortunately none have worked. Can anyone advise?
| >
| >
| >
|

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