Re: error 0x85010004 on wm5 with exchange sp1
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Tue, 11 Dec 2007 04:14:19 GMT
Hi Sjoerd,
Thanks for your reply.
I am glad to help you on the issue which occurs on English operating system.
Please let me know the following to make your situation more clearly:
1. Is Exchange server running on SBS server or Windows server?
2. Do the users get error 0x85010004 or 0x85010014?
3. Do all users have such issue?
Based on experience, this issue occurs when the related settings in IIS is
not correct. Please help me collect the following information for deep
research:
1. MPS Report
1) Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE to download the file.
2) Run the MPSRPT_Exchange.EXE on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
5) Send the .cab file directly to me.
2. Gather IIS log:
1) Open IIS snap-in.
2) Right click Default Web Site and click Properties.
3) Uncheck the "Enable Logging" box and click Apply.
4) Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to
a backup location.
5) Check "Enable Logging" box and click OK.
6) Run IISReset command.
7) Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
3. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-robeli@xxxxxxxxxxxxx with subject:
41039701-error 0x85010004 on wm5 with exchange sp1.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Thread-Topic: error 0x85010004 on wm5 with exchange sp1
<thread-index: Acg7RrRR30kE6FQIQzGx1o+mBXHjKg==
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<F1D164F9-5198-48F5-87DC-39610B61A80F@xxxxxxxxxxxxx>
<EF4B1662-22CB-424A-95C7-398F5BE0AB72@xxxxxxxxxxxxx>
<pwUlqUvMIHA.4380@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: error 0x85010004 on wm5 with exchange sp1
<Date: Mon, 10 Dec 2007 08:07:03 -0800
<Lines: 311
<Message-ID: <81C0876F-FDCD-4FA1-B615-2B79882C5A81@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
<Content-Transfer-Encoding: 7bit
<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<Newsgroups: microsoft.public.windows.server.sbs
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:81090
<NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<hello,
<
<i tried everything, but now i get the same problem with one other customer
<with a english version off windows and exchange.
<also SP2 and i also tried the same steps as before.
<i dont know wat to do anymore.
<
<regards sjoerd
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Sjoerd,
<>
<> Thanks for your reply.
<>
<> Based on my experience, this issue may be caused by incorrect IIS
settings.
<> Please also check the authentication methods for ActiveSync related
virtual
<> directory:
<>
<> For exchange-oma (or ExchangeVDir) virtual directory:
<>
<> 1. Open IIS Manager
<> 2. Open properties of virtual directory exchange-oma (or ExchangeVDir)
<> 3. Select Directory Security tab
<> 4. Select Edit in Authentication and access control box. Make sure the
<> authentication setting as below:
<>
<> Authentication Methods
<> Enabled Basic authentication
<> Enabled Integrated Windows authentication
<> Disabled anonymous access
<>
<> For OMA virtual directory and Microsoft-Server-ActiveSync virtual
directory:
<>
<> 1. Open IIS Manager
<> 2. Open properties of OMA virtual directory and
Microsoft-Server-ActiveSync
<> virtual directory respectively.
<> 3. Select Directory Security tab
<> 4. Select Edit in Authentication and access control box. Make sure the
<> authentication setting as below:
<>
<> Authentication Methods
<> Uncheck Enable anonymous access
<> Uncheck Integrated Windows authentication
<> Check Basic authentication
<>
<> If the problem persists, since further troubleshooting need to research
<> your MPS Report, IIS Metabase and IIS logs, a suggest is to open a new
<> thread in the local newsgroup so that the Engineer can help you check
the
<> information. Thanks for your understanding.
<>
<> Hope this helps.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: error 0x85010004 on wm5 with exchange sp1
<> <thread-index: AcgyjeYlMiXe7eIRSu6jbPFzrKNt3A==
<> <X-WBNR-Posting-Host: 207.46.193.207
<> <From: =?Utf-8?B?c2pvZXJk?= <sjoerd@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <11EE7773-BC15-475E-8A98-793BD0425C77@xxxxxxxxxxxxx>
<> <uryVo6QMIHA.4476@xxxxxxxxxxxxxxxxxxxx>
<> <957B0856-2CDD-479E-819E-160BF28D70B8@xxxxxxxxxxxxx>
<> <LBaRRMnMIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
<> <3E51ACEB-C646-45A6-8FBB-381B6869ECAA@xxxxxxxxxxxxx>
<> <FB56A87C-FF7A-45E7-B2FB-D123493D0F76@xxxxxxxxxxxxx>
<> <F1D164F9-5198-48F5-87DC-39610B61A80F@xxxxxxxxxxxxx>
<> <Subject: Re: error 0x85010004 on wm5 with exchange sp1
<> <Date: Thu, 29 Nov 2007 05:44:01 -0800
<> <Lines: 182
<> <Message-ID: <EF4B1662-22CB-424A-95C7-398F5BE0AB72@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:78884
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <hello maxxsir,
<> <
<> <i already checked this, but this doesn't solved the problem.
<> <
<> <regards sjoerd
<> <
<> <"Maxxsir" wrote:
<> <
<> <> Sjored,
<> <>
<> <> Be sure you check for that same issue on the exchange-oma virtual
<> directory
<> <> as well. I was getting the same error and I had to do what you did in
<> the IP
<> <> Address and Domain restrictions area on my exchange-oma directory. It
<> was
<> <> restricting all computers except my Exchange Server. Now that I
removed
<> that
<> <> restriction now can Sync my Pocket PC with no issues.
<> <> --
<> <> Maxxsir
<> <>
<> <>
<> <> "sjoerd" wrote:
<> <>
<> <> > hello robert,
<> <> >
<> <> > i solved the problem. within IIS the security was set to deny every
pc
<> but
<> <> > not the localhost. when i set this on grant every pc to default
<> website it
<> <> > works, bu now i'm getting the following error: 0x85010014.
<> <> >
<> <> > i will post a new thread.
<> <> >
<> <> > thanks for everything.
<> <> >
<> <> > regards sjoerd
<> <> >
<> <> > "sjoerd" wrote:
<> <> >
<> <> > > hello Robert,
<> <> > >
<> <> > > thanks for the tips, but this those articles i already read.
<> <> > > about the language that wouldn't be a problem.
<> <> > > i need some help with this problem.
<> <> > >
<> <> > > regards sjoerd
<> <> > >
<> <> > >
<> <> > > "Robert Li [MSFT]" wrote:
<> <> > >
<> <> > > > Hi Sjoerd,
<> <> > > >
<> <> > > > Thanks for posting in our newsgroup.
<> <> > > >
<> <> > > > I am sorry that our newsgroup only supports English version of
<> SBS. Sine
<> <> > > > you are using Dutch version of SBS, we can't read the related
logs
<> and give
<> <> > > > you the troubleshooting steps. At this point, a suggestion is
to
<> open a new
<> <> > > > thread in local newsgroup for more support. Thanks for your
<> understanding.
<> <> > > >
<> <> > > > I'd like to give you the following information:
<> <> > > >
<> <> > > > XCSI/PRE/E2K3/Unable to synchronize with Exchange server using
<> Active Sync
<> <> > > > http://support.microsoft.com/kb/924216/en-us
<> <> > > >
<> <> > > > Error message when you try to synchronize a Windows Mobile
<> 5.0-based device
<> <> > > > in Exchange Server 2003: "0x85010004"
<> <> > > > http://support.microsoft.com/kb/919864/en-us
<> <> > > >
<> <> > > > Hope this helps.
<> <> > > >
<> <> > > > If you need further assistance, please don't hesitate to let me
<> know.
<> <> > > >
<> <> > > > Best regards,
<> <> > > >
<> <> > > > Robert Li(MSFT)
<> <> > > >
<> <> > > > Microsoft CSS Online Newsgroup Support
<> <> > > >
<> <> > > > Get Secure! - www.microsoft.com/security
<> <> > > >
<> <> > > > =====================================================
<> <> > > >
<> <> > > > This newsgroup only focuses on SBS technical issues. If you
have
<> issues
<> <> > > > regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> > > > newsgroups so that they can be resolved in an efficient and
timely
<> manner.
<> <> > > > You can locate the newsgroup here:
<> <> > > >
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <> > > >
<> <> > > > When opening a new thread via the web interface, we recommend
you
<> check the
<> <> > > > "Notify me of replies" box to receive e-mail notifications when
<> there are
<> <> > > > any updates in your thread. When responding to posts via your
<> newsreader,
<> <> > > > please "Reply to Group" so that others may learn and benefit
from
<> your
<> <> > > > issue.
<> <> > > >
<> <> > > > Microsoft engineers can only focus on one issue per thread.
<> Although we
<> <> > > > provide other information for your reference, we recommend you
<> post
<> <> > > > different incidents in different threads to keep the thread
clean.
<> In doing
<> <> > > > so, it will ensure your issues are resolved in a timely manner.
<> <> > > >
<> <> > > > For urgent issues, you may want to contact Microsoft CSS
directly.
<> Please
<> <> > > > check http://support.microsoft.com for regional support phone
<> numbers.
<> <> > > >
<> <> > > > Any input or comments in this thread are highly appreciated.
<> <> > > >
<> <> > > > =====================================================
<> <> > > >
<> <> > > > This posting is provided "AS IS" with no warranties, and
confers
<> no rights.
<> <> > > >
<> <> > > > --------------------
<> <> > > > <Thread-Topic: error 0x85010004 on wm5 with exchange sp1
<> <> > > > <thread-index: Acgxz1vm8SN4XEBYT/OINteLaujvNg==
<> <> > > > <X-WBNR-Posting-Host: 207.46.193.207
<> <> > > > <From: =?Utf-8?B?c2pvZXJk?= <sjoerd@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <> > > > <References:
<11EE7773-BC15-475E-8A98-793BD0425C77@xxxxxxxxxxxxx>
<> <> > > > <uryVo6QMIHA.4476@xxxxxxxxxxxxxxxxxxxx>
<> <> > > > <Subject: Re: error 0x85010004 on wm5 with exchange sp1
<> <> > > > <Date: Wed, 28 Nov 2007 07:00:04 -0800
<> <> > > > <Lines: 38
<> <> > > > <Message-ID:
<957B0856-2CDD-479E-819E-160BF28D70B8@xxxxxxxxxxxxx>
<> <> > > > <MIME-Version: 1.0
<> <> > > > <Content-Type: text/plain;
<> <> > > > < charset="Utf-8"
<> <> > > > <Content-Transfer-Encoding: 7bit
<> <> > > > <X-Newsreader: Microsoft CDO for Windows 2000
<> <> > > > <Content-Class: urn:content-classes:message
<> <> > > > <Importance: normal
<> <> > > > <Priority: normal
<> <> > > > <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <> > > > <Newsgroups: microsoft.public.windows.server.sbs
<> <> > > > <Path: TK2MSFTNGHUB02.phx.gbl
<> <> > > > <Xref: TK2MSFTNGHUB02.phx.gbl
<> microsoft.public.windows.server.sbs:78572
<> <> > > > <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <> > > > <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <> > > > <
<> <> > > > <Hello Cris Hanna,
<> <> > > > <
<> <> > > > <Thanks for the quick response.
<> <> > > > <I updated exchange to SP2 but this doesn't solved the problem.
<> <> > > > <do you have another option for me?
<> <> > > > <
<> <> > > > <regards sjoerd
<> <> > > > <
<> <> > > > <"Cris Hanna [SBS-MVP]" wrote:
<> <> > > > <
<> <> > > > <> sjoerd
<> <> > > > <> Isn't your version of Exchange in SBS all in English as
there
<> is no
<> <> > > > Dutch Version of Exchange at all?
<> <> > > > <> I have consulted with Marina Roos,also a Small Business
Server
<> MVP and
<> <> > > > is part of the Magical M&M's that run www.smallbizserver.net
and
<> is based
<> <> > > > in the Netherlands. She confirms that its fine to install the
<> English
<> <> > > > Version of SP2 on your English Exchange installed in on your
Dutch
<> Version
<> <> > > > of SBS
<> <> > > > <>
<> <> > > > <> --
<> <> > > > <> Cris Hanna [SBS-MVP]
<> <> > > > <> -------------------------------------------------
<> <> > > > <> Microsoft MVPs
<> <> > > > <> Independent Experts (MVPs do not work for MS)
<> <> > > > <> Real World Answers
<> <> > > > <> ---------------------------------------------------------
<> <> > > > <> Please do not contact me directly regarding issues
<
.
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