Re: All remote access stopped ?
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Fri, 07 Dec 2007 01:46:38 GMT
Hi Teneo,
Thanks for your reply.
I am glad to know the issue was fixed after you changed the Firewall
settings. I'd like to give you additional information for your future
reference:
Users cannot connect to remote desktops by using the Windows Small Business
Server 2003 Remote Web Workplace
http://support.microsoft.com/kb/886209
How to manage Outlook Web Access features in Exchange Server 2003
http://support.microsoft.com/kb/830827
319878 XWEB: How to Make Outlook Web Access the Default Web Site
http://support.microsoft.com/?id=319878
How to reset the default virtual directories that are required to provide
Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services
in Exchange Server 2003
http://support.microsoft.com/kb/883380
Hope this helps.
If you have any questions in further, please don't hesitate to post in our
newsgroup.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<From: "Teneo" <not@xxxxxxxx>
<References: <OMeM5oxNIHA.4880@xxxxxxxxxxxxxxxxxxxx>
<xmSrsu9NIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: All remote access stopped ?
<Date: Thu, 6 Dec 2007 08:42:21 -0000
<Lines: 249
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<Message-ID: <e4YXsP#NIHA.5400@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: mail.sxcomputers.co.uk 217.34.35.237
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:80373
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hello Robert and Jason, thanks for input.
<
<This was a damn nightmare, trying to solve and also having clients users
on
<my back.
<
<1. Rebooted server, didn't help
<2. Reran CEICW, still no go.
<3. Checked router port forwarding, removed them and added them again still
<no go.
<4. Internally worked fine which lead me to believe some issue at the front
<door.
<5. GRC showed all ports open....
<
<Spoke to ISP incase ports being blocked for some reason ( for UK users it
is
<BT with their 2700HG.... before anyone slates it the business hub I have
<found very user friendly and works very well)
<
<After 2 hours at first line of support got to Router support desk and 5
mins
<later fixed !!!
<
<There was some firmware update done ( now that opened another can of
<worms... what are they doing updating firmware without my permission !!)
<
<
<This update caused some issues and had to get into
<http://routeripaddress/management
<
<Firewall Settings on lefthand side, Advanced settings, Under attack
<detection untick all except Miscellaneous (if you untick this internet
<doesn't work) I was also asked to go into Local Network, Configure and
<untick 'Display alert when another router is connected to this router'
this
<seems to be stopping internet access.
<
<It seems this setting is stopping any remote access configurations.
<
<Hope the above helps any other UK BT clients but now have to sort this
issue
<about BT updating firmware without permission and what about an updated
<firmware.
<
<Checking other BT clients their firmware hasn't been updated so Im just
<waiting for many calls.... ;-(
<
<Once again thanks to Jason and Robert for their assistance...
<
<
<
<"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<news:xmSrsu9NIHA.360@xxxxxxxxxxxxxxxxxxxxxxxxx
<> Hi Teneo,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that you can't visit RWW, OWA and access
<> server via RDP. If that's not right, please don't hesitate to let me
know.
<>
<> Before we go further on this issue, please let me know the following to
<> make your situation more clearly:
<>
<> 1. Do all external user have such issue?
<> 2. What 's error message when you visit RWW, OWA?
<> 3. What's the error message when you RDP to SBS server?
<>
<> Based on my research, please take the following steps to narrow down this
<> issue:
<>
<> Step 1: Please logon SBS server locally, then visit
<> http://localhsot/exchange and http://localhost/remote, can the visits be
<> successfully?
<>
<> Step 2: Please rerun the CEICW wizard to make the network settings
<> properly.
<>
<> 1. Click Start, click Server Management. Click To Do List and then click
<> "Connect to the Internet". Click Next, and go through the Internet
<> option.
<> 2. Select Enable firewall and click Next. Ensure Terminal Services is
<> selected. Click Next.
<> 3. On the "Web Services Configuration" page, make sure "Outlook Web
<> Access"
<> and "Remote Work Webplace" items are selected. Click Next.
<>
<> 4. Go through the steps to finish the wizard.
<>
<> For more information, please refer to:
<>
<> 825763 How to configure Internet access in Windows Small Business Server
<> 2003
<> http://support.microsoft.com/?id=825763
<>
<> If the problem persist, please help me collect the following information
<> for deep research:
<>
<> 1. What's your network topology?
<> 2. What important change did you make before the issue first occurred?
<> 3. If you can't visit OWA and RWW from SBS Server or internal, the
problem
<> may be caused by incorrect IIS setting. Please help me collect the IIS
<> metadata and IIS logs:
<>
<> Gather IIS log:
<>
<> 1) Open IIS snap-in.
<> 2) Right click Default Web Site and click Properties.
<> 3) Uncheck the "Enable Logging" box and click Apply.
<> 4) Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files
to
<> a backup location.
<> 5) Check "Enable Logging" box and click OK.
<> 6) Run IISReset command.
<> 7) Reproduce the problem and send the log file in
<> C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
<>
<> Gather IIS Metabase:
<>
<> 1) Download the IIS Resource Kit tools from the following page:
<>
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
<> B628-ADE629C89499&displaylang=en
<> 2) Install it, run MBExplorer (Metabase Explorer)
<> 3) Right click the "LM" node and choose "Export to file".
<> 4) Specify a file name, specify the password and finish the export.
<> 5) Send the file to me.
<>
<> 4. If you can visit OWA and RWW successfully from internal, but can't
<> visit
<> from external, this may be caused by ISA access or publish rules, please
<> help me collect ISA info and log:
<>
<> ISA Info:
<>
<> 1) Download the file from the following
<> URL:http://www.isatools.org/isainfo/ISAInfo.zip
<> 2) Extract all files to a folder on ISA server.
<> 3) Double click Isainfo.js. This will generate 2 files
<> ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in
the
<> current folder.
<> 4) Please send these files to me.
<>
<> ISA logs:
<>
<> 1) Schedule a down time.
<> 2) Open ISA 2004 management console.
<> 3) Expand the server node and highlight 'Monitoring'.
<> 4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
<> Pane' is showed there.
<> 5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
<> Tasks', and then switch the 'log storage format' from 'MSDE database'
<> (default) to 'File'.
<> 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
<> 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
<> Tasks', and then switch the 'log storage format' from 'MSDE database'
<> (default) to 'File'.
<> 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
<> 9) Click 'Apply' to save changes and update the configuration.
<> 10) Temporarily disable the Firewall service.To do that, please click
<> Monitoring | Services tab, and then right click 'Microsoft Firewall' to
<> choose 'Stop'.
<> 11) Clear the current existing W3C logs. To do that, go to the log
saving
<> directory and clean any existing .W3C logs. By default, the logs will be
<> saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some
MDF
<> may not be able to deleted, that's normal.) You may backup them first
<> and
<> then delete them.
<> 12) Go back to the ISA 2004 management console, and then start the
stopped
<> 'Microsoft Firewall' service.
<> 13) Reproduce the problem, stop the service, and then gather the
resulting
<> W3C files to me for analysis.
<> 14) Please also let me know the IP address of the testing clients so
that
<> I
<> can filter the data.
<>
<> Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<> 41085111-All remote access stopped.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
<> the
<> "Notify me of replies" box to receive e-mail notifications when there are
<> any updates in your thread. When responding to posts via your newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
<> doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly. Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<>
<> --------------------
<> <From: "Teneo" <not@xxxxxxxx>
<> <Subject: All remote access stopped ?
<> <Date: Wed, 5 Dec 2007 08:38:32 -0000
<> <Lines: 14
<> <X-Priority: 3
<> <X-MSMail-Priority: Normal
<> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
<> <X-RFC2646: Format=Flowed; Original
<> <Message-ID: <OMeM5oxNIHA.4880@xxxxxxxxxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <NNTP-Posting-Host: mail.sxcomputers.co.uk 217.34.35.237
<> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:80125
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Hi, this morning all remote access stopped.
<> <
<> <RWW
<> <OWA
<> <and RDP (for me)
<> <
<> <For some reason is not working. Just wondering if anyone has any
pointers
<> <where to start looking.
<> <
<> <GRC shows all necc ports open.
<> <
<> <SBS 2003 Premium.
<> <
<> <
<> <
<>
<
<
<
.
- References:
- All remote access stopped ?
- From: Teneo
- RE: All remote access stopped ?
- From: Robert Li [MSFT]
- Re: All remote access stopped ?
- From: Teneo
- All remote access stopped ?
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