RE: Exchange no longer deleting Message Tracking Logs older than x

Hi Ken,

Thanks for your reply.

Please monitoring the system for 15 days to see if the logs will be removed
automatically. If you have any update, you can either e-mail to
v-robeli@xxxxxxxxxxxxx with subject: 41009334-Exchange no longer deleting
Message Tracking Logs older than x day, or post in this thread directly.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Thread-Topic: Exchange no longer deleting Message Tracking Logs older than
x
<thread-index: Acg2TlOVgGmubf7TT12oX5iYnreiUQ==
<X-WBNR-Posting-Host: 207.46.19.168
<From: =?Utf-8?B?S2VuLVQ=?= <KenT@xxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <9277245A-2D18-468E-83C9-D46C583727FD@xxxxxxxxxxxxx>
<06o6R9LLIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
<86DB829B-5147-4CD0-9375-D10B7CA4357C@xxxxxxxxxxxxx>
<boVJFwcLIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<E86414F0-5E0A-44E5-B68B-2B5BE75C2D55@xxxxxxxxxxxxx>
<amD6QqiNIHA.4380@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: RE: Exchange no longer deleting Message Tracking Logs older than x
<Date: Tue, 4 Dec 2007 00:19:01 -0800
<Lines: 313
<Message-ID: <84B0D5F3-7829-4AC3-B079-CFDF1725A7EB@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
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<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<Newsgroups: microsoft.public.windows.server.sbs
<Path: TK2MSFTNGHUB02.phx.gbl
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<NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi Robert,
<
<Have set to 15 days - will of course be a while until I have more results
<for you.
<
<Is there a real email adress where I can keep in contact regarding this -
<rather than making this thread any longer until we have a result?
<
<
<Ken
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Ken,
<>
<> Thanks for your reply.
<>
<> Based on my experience, this issue may be related to server performance.
<> When we made Exchange related changes, most of time, we don't need to
<> restart all services, just on of them.
<>
<> Please set the set longer time (such as 15 days) to see if Exchange
Message
<> Tracking will be removed automatically.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Exchange no longer deleting Message Tracking Logs older
than
<> x
<> <thread-index: AcgzNI63DUDeVSMKSDa4KQ+RGbJbsw==
<> <X-WBNR-Posting-Host: 207.46.192.207
<> <From: =?Utf-8?B?S2VuLVQ=?= <KenT@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <9277245A-2D18-468E-83C9-D46C583727FD@xxxxxxxxxxxxx>
<> <06o6R9LLIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
<> <86DB829B-5147-4CD0-9375-D10B7CA4357C@xxxxxxxxxxxxx>
<> <boVJFwcLIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: RE: Exchange no longer deleting Message Tracking Logs older
than x
<> <Date: Fri, 30 Nov 2007 01:37:00 -0800
<> <Lines: 315
<> <Message-ID: <E86414F0-5E0A-44E5-B68B-2B5BE75C2D55@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:79113
<> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Robert,
<> <
<> <have been checking daily and up to now the logs are being deleted daily
at
<> <01:00
<> <
<> <I suspect that we have an occasional performance issue....
<> <If Exchange is dealing with a large number of events, spam attempts etc
at
<> <01:00 then it decides to not delete the logs.
<> <
<> <I also suspect that after I changed to number of days before dletion
and
<> <re-started smtp (as per MS support article) then something was not
quite
<> <right, and that a server reboot set it right agin.
<> <I wonder if a full restart of ALL exchange services was needed, rather
<> than
<> <just smtp service.
<> <
<> <If and when I can, I will set the log deletion up to 10 or 15 days and
see
<> <what happens.
<> <If it starts not deleting again, I will post or conatct you and send
the
<> <detailed analysis stuff.
<> <
<> <Sounds fair?
<> <
<> <Ken
<> <
<> <
<> <"Robert Li [MSFT]" wrote:
<> <
<> <> Hi Ken,
<> <>
<> <> Thanks for your reply.
<> <>
<> <> Since you set to delete the logs older than 7 days, you shouldn't
have 9
<> <> days' logs. The issue may be caused by server performance. Please
<> <> monitoring the system for two days to see if the problem can be
<> reproduced.
<> <> If the problem persists, please help me collect the MPS Report for
deep
<> <> research.
<> <>
<> <> I am looking forward to hear from you.
<> <>
<> <> If you need further assistance, please don't hesitate to let me know.
<> <>
<> <> Best regards,
<> <>
<> <> Robert Li(MSFT)
<> <>
<> <> Microsoft CSS Online Newsgroup Support
<> <>
<> <> Get Secure! - www.microsoft.com/security
<> <>
<> <> =====================================================
<> <>
<> <> This newsgroup only focuses on SBS technical issues. If you have
issues
<> <> regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> newsgroups so that they can be resolved in an efficient and timely
<> manner.
<> <> You can locate the newsgroup here:
<> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <>
<> <> When opening a new thread via the web interface, we recommend you
check
<> the
<> <> "Notify me of replies" box to receive e-mail notifications when there
<> are
<> <> any updates in your thread. When responding to posts via your
<> newsreader,
<> <> please "Reply to Group" so that others may learn and benefit from
your
<> <> issue.
<> <>
<> <> Microsoft engineers can only focus on one issue per thread. Although
we
<> <> provide other information for your reference, we recommend you post
<> <> different incidents in different threads to keep the thread clean. In
<> doing
<> <> so, it will ensure your issues are resolved in a timely manner.
<> <>
<> <> For urgent issues, you may want to contact Microsoft CSS directly.
<> Please
<> <> check http://support.microsoft.com for regional support phone numbers.
<> <>
<> <> Any input or comments in this thread are highly appreciated.
<> <>
<> <> =====================================================
<> <>
<> <> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<> <>
<> <> --------------------
<> <> <Thread-Topic: Exchange no longer deleting Message Tracking Logs
older
<> than
<> <> x
<> <> <thread-index: Acgs53uLs/VR3uh7TqK8VnxziKJZ1Q==
<> <> <X-WBNR-Posting-Host: 207.46.19.197
<> <> <From: =?Utf-8?B?S2VuLVQ=?= <KenT@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <> <References: <9277245A-2D18-468E-83C9-D46C583727FD@xxxxxxxxxxxxx>
<> <> <06o6R9LLIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
<> <> <Subject: RE: Exchange no longer deleting Message Tracking Logs older
<> than x
<> <> <Date: Thu, 22 Nov 2007 01:10:10 -0800
<> <> <Lines: 180
<> <> <Message-ID: <86DB829B-5147-4CD0-9375-D10B7CA4357C@xxxxxxxxxxxxx>
<> <> <MIME-Version: 1.0
<> <> <Content-Type: text/plain;
<> <> < charset="Utf-8"
<> <> <Content-Transfer-Encoding: 7bit
<> <> <X-Newsreader: Microsoft CDO for Windows 2000
<> <> <Content-Class: urn:content-classes:message
<> <> <Importance: normal
<> <> <Priority: normal
<> <> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <> <Newsgroups: microsoft.public.windows.server.sbs
<> <> <Path: TK2MSFTNGHUB02.phx.gbl
<> <> <Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:77459
<> <> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <> <
<> <> <Hi Robert,
<> <> <
<> <> <Thanks for responding. Firstly, yes, you are correct, issue is that
the
<> <> <exchamge message tracking logs are not being removed automatically.
<> <> <
<> <> <But now the sort of good news, I checked this morning and bingo,
<> <> <I have a 5008 from MSExchangeSA that a log was deleted.
<> <> <I still have 9 days in the dir, instead of 8 (today plus 7).... but
<> it's a
<> <> <step forward, it shows that MSExchangeSA is cleaning when it can.
<> <> <It seems to show that security settings for the dir and the service
<> itself
<> <> <are working.
<> <> <
<> <> <As I was checking MS support for any info on this issue I seem to
<> remember
<> <> <seeing an article that mentioned that if Exchange was "busy" at the
<> time
<> <> that
<> <> <SA tried to clear the logs, it might fail.
<> <> <I see that the log was deleted at 01:00 in the morning. On 2 days a
<> week
<> <> the
<> <> <final part of a full backup may still be running at that time. Plus,
<> <> recently
<> <> <we and many others have had a huge increase in spam and NDR
spamming.
<> We
<> <> were
<> <> <having up to 3000 attemts a day to get email to users without
accounts
<> so
<> <> <exchange is dealing with a lot of connections.
<> <> <
<> <> <Question - shall we just "keep an eye" on this for a while to see
how
<> it
<> <> <goes on?
<> <> <Or, shall I prepare the deatiled info you requested?
<> <> <Your choice, will willingly prepare further info it it may help
<> identify
<> <> and
<> <> <fix an issue that may be affecting others.
<> <> <
<> <> <Ken
<> <> <
<> <> <
<> <> <
<> <> <
<> <> <
<> <> <"Robert Li [MSFT]" wrote:
<> <> <
<> <> <> Hi Ken,
<> <> <>
<> <> <> Thanks for posting in our newsgroup.
<> <> <>
<> <> <> From you description, I know that the Exchange Message Tracking
logs
<> <> can't
<> <> <> be removed automatically. If that's not right, please don't
hesitate
<> to
<> <> let
<> <> <> me know.
<> <> <>
<> <> <> Based on my research, please take the following steps to narrow
down
<> <> this
<> <> <> issue:
<> <> <>
<> <> <> Step 1:Some Anti Virus software can cause such issue, please check
to
<> <> see
<> <> <> if the Anti Virus software has excluded message tracking logs from
<> <> scanning.
<> <> <>
<> <> <> More info:
<> <> <>
<> <> <> Overview of Exchange Server 2003 and Antivirus Software
<> <> <> http://support.microsoft.com/?id=823166
<> <> <>
<> <> <> Step 2:Please restart the Exchange System Attendant Service to see
if
<> <> the
<> <> <> older message tracking logs can be deleted.
<> <> <>
<> <> <> 1. Run the service.msc command.
<> <> <> 2. Right click Exchange System Attendant and click Restart.
<> <> <> 3. Test again.
<> <> <>
<> <> <> Step 3: By default the message tracking logs is saved in
c:\Program
<> <> <> Files\Exchsrvr folder. Please check the c:\Program Files\Exchsrvr
<> folder
<> <> <> NTFS permission:
<> <> <>
<> <> <> Server Operators and System should have the following permissions:
<> <> <>
<> <> <> Full Control
<> <> <> Modify
<> <> <> Read & Execute
<> <> <> List Folder Contents
<> <> <> Read
<> <> <> Write
<> <> <>
<> <> <> If the problem persists, please help me collect the following
<> <> information
<> <> <> for deep research:
<> <> <>
<> <> <> 1. What important change did you made before the issue first
occurred?
<> <> <>
<> <> <> 2. MPS Report
<> <> <>
<

.

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