Re: Printing Issue

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Yes.

"Manfred Zhuang [MSFT]" wrote:

Hello Customer,

Thank you for your reply.

I understand that the issue persists.

I would like to confirm that does the issue happen for all the users? Does
the issue happen for all the client workstations?

If you connect the printer to another computer, does the issue persist?

I look forward to hearing from you.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
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| Thread-Topic: Printing Issue
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| Subject: Re: Printing Issue
| Date: Sat, 1 Dec 2007 15:00:02 -0800
| Lines: 286
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|
| Does anyone have any new information on this? The issue is still
outstanding
| for me and is very perplexing. Any help would be greatly appreciated.
|
| In response to MSFT's post, I tried all the provided suggestions to no
| avail. Printer logs do not show much.
|
| Thanks!
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for posting here and also thanks to Dave for input.
| >
| > From your post, I understand that the print job always hangs in queue.
| >
| > If the issue is urgent to your business, it is recommended that you
contact
| > Microsoft Customer Support Services (CSS) via telephone so that a
dedicated
| > Support Professional can assist you recover the server in a more
efficient
| > manner. Please be advised that contacting phone support will be a
charged
| > call.
| >
| > For a complete list of Microsoft Customer Support Services phone
numbers
| > and information about support costs, visit the following Microsoft Web
| > site:
| > http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
| >
| > For this problem, I suggest you may also try following steps:
| >
| > Suggestion 1: Clear Printer Spooler files and enable the spooler service
| > ===================
| > Note: I assume that the system is installed on local disk (C:).
| >
| > 1. Click Start, click Run, type "Services.msc" (without the quotation
| > marks) in the open box and click OK.
| > 2. Double-click "Printer Spooler" in the Services list.
| > 3. Click on Stop and click OK.
| > 4. Click Start, click Run, type "%WINDIR%\system32\spool\printers", in
the
| > open window, please delete all files in this folder.
| > 5. Click Start, click Run, type "Services.msc" (without the quotation
| > marks) in the open box and click OK.
| > 6. Double-click "Printer Spooler" in the Services list.
| > 7. Click on Start. In the Startup Type list, make sure that "Automatic"
is
| > selected and Click OK.
| >
| > Suggestion 2: Turn Printer Event Logging
| > =========================
| > 1. Click Start, point to Settings, and then click Printers.
| > 2. On the File menu, click Server Properties, and then click the
Advanced
| > tab.
| > 3. To turn on spooler error event logging to the system log file, click
to
| > select or clear the "Log spooler error events" check box.
| > 4. To turn on spooler warning event logging to the system log file,
click
| > to select or clear the "Log spooler warning events" check box.
| > 5. To turn on spooler information event logging to the system log file,
| > click to select or clear the "Log spooler information events" check box.
| > 6. Either restart the spooler service or restart the server.
| > 7. Check if there are any error logged in event log.
| >
| > Suggestion 3: Check local printer port/monitor
| > ============================
| > 1. Start Registry Editor.
| > 2. Locate the Local Port value under the following key in the registry:
| >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\LocalPort
| > 3. Double-click the Driver subkey, and then edit the value. Change the
| > string value to "Localspl.dll" (without the quotation marks), and then
| > click OK.
| > 4. Check the following registry key for third-party monitors. Remove
any
| > non-default monitors:
| > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
| >
| > The default port monitors are:
| > AppleTalk Printing Devices (When Services for Macintosh is installed)
| > BJ Language Monitor
| > Local Port
| > PJL Language Monitor
| > Standard TCP/IP Port
| > USB Monitor
| > Microsoft Shared Fax Monitor
| > LPR Port
| >
| > 5. Check the following registry key for third-party print providers.
Remove
| > any non-default print providers:
| > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers
| >
| > The default print providers are:
| > Internet Print Provider
| > LanMan Print Services
| >
| > 6. Check the following registry key for third-party print processors.
| > Remove any non-default print providers:
| >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
| > ws NT x86\Print Processors
| > The default print processor is:
| > WinPrint
| >
| > 7. Change the third-party print processor to WinPrint.
| > 8. Click Start, point to Settings, and then click Control Panel.
| > 9. Double-click Printers and Faxes, right-click the printer, and then
click
| > Properties.
| > 10. On the Advanced tab, click Print Processor.
| > 11. In the Print Processor box, click WinPrint.
| > 12. Click OK two times.
| > 13. Quit Registry Editor.
| >
| > Suggestion 4: Prepare a Clean Boot environment.
| > =================
| > 1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG"
| > (without the quotation marks) and click OK.
| > 2. Under the Service tab, check "Hide All Microsoft Services", and then
| > click "Disable All" button. In this way, we can disable all the
services
| > which belong to third-party programs.
| > 3. Under the Startup tab, click "Disable All" button.
| >
| > 4. Click OK.
| > 5. Choose Yes to restart the computer.
| > 6. Check "Don't show this message or launch the system configuration
| > utility when Windows starts".
| > 7. Please check if the issue persists.
| >
| > NOTE: We can check on Normal Startup in the General tab to roll back to
| > Normal Mode after we get this issue resolved.
| >
| > I hope the above information is helpful to you. However, if the issue
| > persists, please help me gather following information:
| >
| > 1. Please let me know when this issue first occurred, and if there were
any
| > software or network connection changes before it occurred.
| >
| > 2. Please try to disconnect the prints from the SBS server and delete
the
| > related printer drivers, then please re-setup the printer on the
server.
| > Please follow the steps outlined in the following MS KB to perform:
| >
| > Note: Please go to the printer manufacture vendor's web site and
download
| > the latest driver for the Windows 2003
| >
| > How To Install and Configure a File and Print Server in Windows Server
| > 2003-How to Manually Install a Print Server on Windows Server 2003
| > http://support.microsoft.com/kb/325860
| >
| > Then please monitor the server to see if the issue resolved.
| >
| > 3. If the issue persists, please try to connect the printer to a client
| > workstation and setup shared printer here, and then test the issue,
what is
| > the result?
| >
| > 4. Please download the MPS Report tool from the following link and run
it
| > on the SBS server, then send the generated CAB file to my mailbox
| > v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find
what
| > the root cause is:
| >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_SETUPPerf.EX
| >
| > For your information:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > 88B7-F9C79B7306C0&displaylang=en
| >
| > Please try the above steps at your earliest convenience. If you have
any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
.

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