Re: SBS Monitoring Problem
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Tue, 04 Dec 2007 01:58:36 GMT
Hi Keven,
Thanks for your reply.
I am glad to know the SBS Monitoring and Reporting begins to work to again.
I'd like to make a summary for this post:
Problem: After replaced hardware, the SBS monitoring component didn't work.
Cause: The SBS monitoring component was corrupt.
Resolution:
1. Uninstall the SBS Monitoring component
A. Click Start, click Control Panel, and then click Add or Remove Programs.
B. Select Windows Small Business Server 2003 and then click Change/Remove.
The Setup Wizard appears.
C. Click Next to start the wizard.
D. On the Windows Configuration page, click Next.
E. On the Component Selection page, in the Action column, change Server
Tools to Maintenance, change Monitoring component to Remove, and then click
Next.
F. On the Component Summary page, click Next.
G. Click Finish.
2. Delete Registry Keys
A. Delete
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Monitoring
B. Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL
Server\SBSMONITORING
3. Delete IIS Virtual Directory
A. Open IIS, expand servername, Web Sites, Default Web Site
B. Delete Monitoring
4. Rename Folders
A. Rename C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING to
MSSQL$SBSMONITORING.OLD
B. Rename C:\inetpub\monitoring to monitoring.old
5. Reboot the server, and install the Monitoring component
A. In Add or Remove Programs, select Windows Small Business Server 2003 and
then click Change/Remove. The Setup Wizard appears.
B. Click Next.
C. On the Windows Configuration page, click Next.
D. On the Component Selection page, in the Action column, change Server
Tools to Maintenance, change Monitoring component to Install, and then
click Next.
E. On the Logon Information page, click Next.
F. On the Component Summary page, click Next.
G. Click Finish.
For future postings, I would like to list the following information as a
guideline when submitting new posts in the future. This information will
help us to understand the issue and situation more quickly. Thank you!
1. Has the server/client/product ever worked?
2. If so, what changed?
3. What service packs and updates were applied?
4. What are the steps to reproduce the problem?
5. Does it happen the same way on any other systems?
6. Please provide the exact error message with any screenshots, if possible.
If you need any assistance in the future, please feel free to post in our
newsgroup.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<Subject: Re: SBS Monitoring Problem
<Date: Fri, 30 Nov 2007 09:59:02 -0800
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<
<I reinstalled the monitoring component on Wednesday using your guideline
<below. This is the third time Iâ??d reinstalled it since the problems so
<wasnâ??t expecting much, however your instructions included a few changes
I
<hadnâ??t known to try making before (registry key removals etc). I am
happy to
<tell you that I am getting monitoring reports from the server (two
already)
<and the only item in the last report is a Processor Activity low idle time
<alert, so it seems all is starting to come back together here!
<
<I thank you again for your great time and attention to helping me with
this
<problem, youâ??ve been great Robert.
<
<Keven.
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Keven,
<>
<> Thanks for your reply.
<>
<> It seems the installation overwrote some newer files. Generally
speaking,
<> this is not fatal error message. Please monitor the system to see if the
<> Server Performance Report and Usage Report will be collected
successfully.
<> If this works fine, you can safely ignore the warning message.
<> You can also reinstall SBS 2003 SP1 as Marina suggested:
<>
<> 1. Download it from:
<>
<> Windows Small Business Server 2003 Service Pack 1
<>
http://download.microsoft.com/download/0/5/0/0503C927-F573-43A1-A184-97D7553
<> 45F59/SBS2003-KB885918-SP1-X86-ENU.EXE
<>
<> 2. Run it to re-apply SP1 885918.
<>
<> I researched on Winmgmt event 5603, this occurs because Windows 2003
Server
<> SP1 has additional security checking. This warning is only stating that
<> this account has system privilege. This warning can be ignored.
<>
<> Hope this helps.
<>
<> I am looking forward to hear from you.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<> <Organization: Microsoft
<> <Date: Thu, 29 Nov 2007 04:29:48 GMT
<> <Subject: Re: SBS Monitoring Problem
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <MIME-Version: 1.0
<> <Content-Type: text/plain
<> <Content-Transfer-Encoding: 7bit
<> <
<> <From customer's e-mail:
<> <
<> <Thanks for the reply Robert, when I tried this I got a message during
<> <reinstallation of the monitoring stating:
<> <
<> <An error occurred while installing Microsoft Data Engine (MSDE). Rerun
<> <Setup, and retry installing Monitoring.
<> <
<> <I ran the set up a second time and it worked, however I got this
warning
<> <message:
<> <
<> <Your server might not function properly because a component of Windows
<> <Small Business Server has been overwritten with an older version. To
<> <restore the component, install the most recent service pack for Windows
<> <Small Business Server from either the Service Pack CD or the Microsoft
Web
<> <Site (http://go/microsoft.com/fwlink/?LinkID=39425).
<> <
<> <Should I be reinstalling any service packs, if so which, and how would
you
<> <suggest the process is done?
<> <
<> <Additionally, after the restart of the computer I ran the monitoring
and
<> <reporting set up which completed successfully and the SBSREPORTING
<> database
<> <started without generating any errors in the event log. I did however
<> <receive two warnings (event id 5603) regarding PerfProv registering WMI
<> <namespace for PerfMon but not specifying HostingModel property.
<> <
<> <
<> <
<> <
<> <I hope this current solution works, I guess I'll find out in two days
(off
<> <to Whistler tomorrow).
<> <
<> <
<>
<>
<
.
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