Re: SBS Monitoring Problem

Tech-Archive recommends: Fix windows errors by optimizing your registry

Hi Keven,

Thanks for your reply.

If your replace hardware different as before, it's recommended to migrate,
not directly restore system from backup. Based on my experience, this may
cause unexpected behavior.

The CEICW is Configure E-mail and Internet Connection Wizard. You can run
the wizard by the following steps:

1. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.

2. Click the "Connect to the Internet" link.

I researched your MPS Report, and found many events 17055:

Event Type: Error
Event Source: MSSQL$SBSMONITORING
Event Category: (2)
Event ID: 17055
Date: 11/27/2007
Time: 10:33:18 AM
User: N/A
Computer: BCASBS
Description:
The description for Event ID ( 17055 ) in Source ( MSSQL$SBSMONITORING )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information is
part of the event: 17207, udopen: Operating system error 32(The process
cannot access the file because it is being used by another process.) during
the creation/opening of physical device C:\Program Files\Microsoft SQL
Server\MSSQL\data\modellog.ldf.

Since this error is related to SQL server, a suggestion is to open a new
thread in our Microsoft.public.sqlserver newsgroup. Thanks for your
understanding.

You can also try to completely remove and then reinstall the Monitoring
component as the following steps:

To reinstall the SBS Monitoring component, please strictly follow the steps:

1. Uninstall the SBS Monitoring component

A. Click Start, click Control Panel, and then click Add or Remove Programs.
B. Select Windows Small Business Server 2003 and then click Change/Remove.
The Setup Wizard appears.
C. Click Next to start the wizard.
D. On the Windows Configuration page, click Next.
E. On the Component Selection page, in the Action column, change Server
Tools to Maintenance, change Monitoring component to Remove, and then click
Next.
F. On the Component Summary page, click Next.
G. Click Finish.

2. Delete Registry Keys

A. Delete
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Monitoring
B. Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL
Server\SBSMONITORING

3. Delete IIS Virtual Directory

A. Open IIS, expand servername, Web Sites, Default Web Site
B. Delete Monitoring

4. Rename Folders

A. Rename C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING to
MSSQL$SBSMONITORING.OLD
B. Rename C:\inetpub\monitoring to monitoring.old

5. Reboot the server, and install the Monitoring component

A. In Add or Remove Programs, select Windows Small Business Server 2003 and
then click Change/Remove. The Setup Wizard appears.
B. Click Next.
C. On the Windows Configuration page, click Next.
D. On the Component Selection page, in the Action column, change Server
Tools to Maintenance, change Monitoring component to Install, and then
click Next.
E. On the Logon Information page, click Next.
F. On the Component Summary page, click Next.
G. Click Finish.

Hope this helps.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Thread-Topic: SBS Monitoring Problem
<thread-index: AcgxJDmbloRfCJqTT+eaarx4EAasUg==
<X-WBNR-Posting-Host: 207.46.193.207
<From: =?Utf-8?B?S2V2ZW4=?= <Keven@xxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <18E501C3-0A61-4FE5-AF5A-EDE8BEE11AB5@xxxxxxxxxxxxx>
<#frJN56LIHA.3516@xxxxxxxxxxxxxxxxxxxx>
<1E664D05-33D2-425A-97D0-BB78137EED4D@xxxxxxxxxxxxx>
<u5KzyN7LIHA.5988@xxxxxxxxxxxxxxxxxxxx>
<DA22CCFF-2CC1-4B52-B92A-5DB3FDEDB3B6@xxxxxxxxxxxxx>
<OzAU$R8LIHA.5224@xxxxxxxxxxxxxxxxxxxx>
<0A019A2A-857B-4818-8B07-A40E0FC075EF@xxxxxxxxxxxxx>
<O5tLZQFMIHA.1168@xxxxxxxxxxxxxxxxxxxx>
<29651FBB-307A-4830-A797-8D09BB8CB471@xxxxxxxxxxxxx>
<yedXC7NMIHA.4380@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: SBS Monitoring Problem
<Date: Tue, 27 Nov 2007 10:35:03 -0800
<Lines: 307
<Message-ID: <4B222E9B-C5EE-4C42-A6E2-64E7CBFCFBAD@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
<Content-Transfer-Encoding: 7bit
<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<Newsgroups: microsoft.public.windows.server.sbs
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:78341
<NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<I went on a hunch here and realized that shared memory protocol was not
<enabled for SQL. That has fixed the sharepoint issue. Monitoring and
<Reporting is still DOA however. I will run the report and send it to you
<Robert.
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Keven,
<>
<> Thanks for posting in our newsgroup.
<>
<> Before we go further on this issue, please let me know the following to
<> make the situation more clearly:
<>
<> 1. Which is the report you refer to here? Are the Server Performance
Report
<> and Usage Report all not working?
<> 2. How did you replace the new hardware? Did you take the steps in the
<> following article?
<>
<> Migrating Windows Small Business Server 2003 to New Hardware
<>
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/62e2094e
<> -ad4e-4227-b20e-97a716ed7c861033.mspx
<>
<> Please on my research, please take the following steps to see if the
<> problem can be resolved:
<>
<> Please reset the monitoring component and try again. To do so:
<>
<> 1. Open Server Management.
<> 2. Click Monitoring and Reporting.
<> 3. Click Set Up Monitoring Reports and Alerts.
<> 4. Click Next and select Reinstall monitoring features.
<> 5. Click Yes to confirm.
<> 6. Follow the steps to complete the task.
<> 7. Then pleas re-run CEICW wizard and then run configure Monitoring and
<> Reporting wizard to configure the monitoring component.
<>
<> After doing these steps, the health monitor will be reconfigured and the
<> SQL database will be reset. The original performance and usage data will
be
<> removed. The server will start to collect new counter value from the
<> beginning. It will take more than 24 hours so that the report can be
<> generated. Then please test to see if the issue resolved.
<>
<> If the problem persists, please help me collect the following
information
<> for deep research:
<>
<> MPS Report
<>
<> 1) Download MPS report tool from:
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_SETUPPerf.EXE
<> 2) Run the MPSRPT_SETUPPerf.exe on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
<> %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<> 5) Send the .cab file to v-robeli@xxxxxxxxxxxxx with subject:
41030327-SBS
<> Monitoring Problem.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: SBS Monitoring Problem
<> <thread-index: AcgwV4/QV85YGW51SaaXOg67vAsgEg==
<> <X-WBNR-Posting-Host: 207.46.192.207
<> <From: =?Utf-8?B?S2V2ZW4=?= <Keven@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <18E501C3-0A61-4FE5-AF5A-EDE8BEE11AB5@xxxxxxxxxxxxx>
<> <#frJN56LIHA.3516@xxxxxxxxxxxxxxxxxxxx>
<> <1E664D05-33D2-425A-97D0-BB78137EED4D@xxxxxxxxxxxxx>
<> <u5KzyN7LIHA.5988@xxxxxxxxxxxxxxxxxxxx>
<> <DA22CCFF-2CC1-4B52-B92A-5DB3FDEDB3B6@xxxxxxxxxxxxx>
<> <OzAU$R8LIHA.5224@xxxxxxxxxxxxxxxxxxxx>
<> <0A019A2A-857B-4818-8B07-A40E0FC075EF@xxxxxxxxxxxxx>
<> <O5tLZQFMIHA.1168@xxxxxxxxxxxxxxxxxxxx>
<> <Subject: Re: SBS Monitoring Problem
<> <Date: Mon, 26 Nov 2007 10:10:01 -0800
<> <Lines: 260
<> <Message-ID: <29651FBB-307A-4830-A797-8D09BB8CB471@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:78077
<> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Ok, so that was bad advice there. I will again uninstall sbsmonitoring
<> and
<> <reinstall it. Thanks for the heads up.
<> <
<> <"Marina Roos [SBS-MVP]" wrote:
<> <
<> <> Hi Kevin,
<> <>
<> <> No, you can't upgrade the Monitoring instance to SQL 2000 at all. You
<> have
<> <> broken the Monitoring now and you will need to remove it completely
and
<> <> reinstall it.
<> <>
<> <> --
<> <> Regards,
<> <>
<> <> Marina Roos
<> <> Microsoft SBS-MVP
<> <> One of the Magical M&M's
<> <> www.smallbizserver.net
<> <> Take part in SBS forum:
<> <> http://www.smallbizserver.net/Default.aspx?tabid=53
<> <>
<> <> "Keven" <Keven@xxxxxxxxxxxxxxxxxxxxxxxxx> schreef in bericht
<> <> news:0A019A2A-857B-4818-8B07-A40E0FC075EF@xxxxxxxxxxxxxxxx
<> <> > Thanks for your time again Marina,
<> <> >
<> <> > This morning the database was once again down, showing as "suspect"
<> when I
<> <> > opened it up in sql. I have since added the WINS entry to the LAN
NIC.
<> <> The
<> <> > internal nic is indeed on the top of the binding order.
<> <> >
<> <> > The external network connection is staticly bound.
<> <> >
<> <> > On another suggestion from a peer I updated the SBSMonitoring to
SQL
<> 2000
<> <> > and applied SP4 to the installation.
<> <> >
<> <> > I can not restart the server currently, but will this evening. At
<> time of
<> <> > writing this, the Monitoring and Reporting comes up with "LOADING
..."
<> and
<> <> > nothing more.
<> <> >
<> <> >
<> <> >
<> <> >
<> <> >
<> <> > "Marina Roos [SBS-MVP]" wrote:
<> <> >
<> <> > > Hi Keven,
<> <> > >
<> <> > > Please make the external nic with static IP's as they are in a
<> private
<> <> range
<> <> > > anyway.
<> <> > > On the internal nic add WINS pointing to 10.0.0.6. Check and make
<> sure
<> <> that
<> <> > > the internal nic is on top in the network binding order.
<> <> > >
<> <> > > Does the monitoringpage show up in the console?
<> <> > >
<> <> > > --
<> <> > > Regards,
<> <> > >
<> <> > > Marina Roos
<> <> > > Microsoft SBS-MVP
<> <> > > One of the Magical M&M's
<> <> > > www.smallbizserver.net
<> <> > > Take part in SBS forum:
<> <> > > http://www.smallbizserver.net/Default.aspx?tabid=53
<> <> > >
<> <> > > "Keven" <Keven@xxxxxxxxxxxxxxxxxxxxxxxxx> schreef in bericht
<> <> > > news:DA22CCFF-2CC1-4B52-B92A-5DB3FDEDB3B6@xxxxxxxxxxxxxxxx
<> <> > > > When I fire up SQL Server Manager you can connect to the
<> SBSMonitoring
<> <> > > > instance of MSDE to see it. When restarting it's been ok, but
then
<> <> @6am
<> <> > > when
<> <> > > > the new report is supposed to come in it seems to go to
"suspect".
<> <> > > >
<> <> > > > Here's the IPCOFIG:
<> <> > > >
<> <> > > > Windows IP Configuration
<> <> > > >
<> <> > > > Host Name . . . . . . . . . . . . : bcaprime
<> <> > > > Primary Dns Suffix . . . . . . . : BCA.local
<> <> > > > Node Type . . . . . . . . . . . . : Unknown
<> <> > > > IP Routing Enabled. . . . . . . . : Yes
<> <> > > > WINS Proxy Enabled. . . . . . . . : Yes
<> <> > > > DNS Suffix Search List. . . . . . : BCA.local
<> <> > > >
<> <> > > > Ethernet adapter Local Network:
<> <> > > >
<> <> > > > Connection-specific DNS Suffix . :
<> <> > > > Description . . . . . . . . . . . : Intel(R) PRO/100 VE
Network
<> <> > > Connection
<> <> > > > Physical Address. . . . . . . . . : 00-20-ED-3F-97-0B
<> <> > > > DHCP Enabled. . . . . . . . . . . : No
<> <> > > > IP Address. . . . . . . . . . . . : 10.0.0.6
<> <> > > > Subnet Mask . . . . . . . . . . . : 255.255.255.0
<> <> > > > Default Gateway . . . . . . . . . :
<> <> > > > DNS Servers . . . . . . . . . . . : 10.0.0.6
<> <> > > >
<> <> > > > Ethernet adapter Remote Network:
<> <> > > >
<> <> > > > Connection-specific DNS Suffix . :
<> <> > > > Description . . . . . . . . . . . : Intel 8255x-based PCI
<> Ethernet
<> <> > > > Adapter (1
<> <> > > > 0/100) #2
<> <> > > > Physical Address. . . . . . . . . : 00-A0-C9-2B-DF-1F
<> <> > > > DHCP Enabled. . . . . . . . . . . : Yes
<> <> > > > Autoconfiguration Enabled . . . . : Yes
<> <> > > > IP Address. . . . . . . . . . . . : 10.206.0.2
<> <> > > > Subnet Mask . . . . . . . . . . . : 255.255.0.0
<> <> > > > Default Gateway . . . . . . . . . : 10.206.0.1
<> <> > > > DHCP Server . . . . . . . . . . . : 10.206.0.1
<> <> > > > DNS Servers . . . . . . . . . . . : 10.0.0.6
<> <> > > > NetBIOS over Tcpip. . . . . . . . : Disabled
<> <> > > > Lease Obtained. . . . . . . . . . : Sunday, November 25, 2007
<> <> 2:24:43
<> <> > > PM
<> <> > > > Lease Expires . . . . . . . . . . : Sunday, December 02, 2007
<> <> 2:24:43
<> <> > > PM
<> <> > > >
<> <> > > > PPP adapter RAS Server (Dial In) Interface:
<> <> > > >
<> <> > > > Connection-specific DNS Suffix . :
<> <> > > > Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
<> <> > > > Physical Address. . . . . . . . . : 00-53-45-00-00-00
<> <> > > > DHCP Enabled. . . . . . . . . . . : No
<> <> > > > IP Address. . . . . . . . . . . . : 10.0.0.110
<> <> > > > Subnet Mask . . . . . . . . . . . : 255.255.255.255
<> <> > > > Default Gateway . . . . . . . . . :
<> <> > > > NetBIOS over Tcpip. . . . . . . . : Disabled
<> <> > > >
<> <> > > >
<> <> > > >
<> <> > > > "Marina Roos [SBS-MVP]" wrote:
<> <> > > >
<> <> > > > > Hi Kevin,
<> <> > > > >
<> <> > > > > The SBS Monitoring is a MSDE instance, not a SQL instance, so
I
<> am
<> <> not
<> <> > > sure
<> <> > > > > what you mean with the suspect thing. Can you post the
<> ipconfig/all
<> <> > > please?
<> <> > > > > Does the Monitoring page show up right in the Server console?
<> <> > > > >
<> <> > > > > --
<> <> > > > > Regards,
<> <> > > > >
<> <> > > > > Marina Roos
<> <> > > > > Microsoft SBS-MVP
<> <> > > > > One of the Magical M&M's
<> <> > > > > www.smallbizserver.net
<> <> > > > > Take part in SBS forum:
<> <> > > > > http://www.smallbizserver.net/Default.aspx?tabid=53
<> <> > > > >
<> <> > > > > "Keven" <Keven@xxxxxxxxxxxxxxxxxxxxxxxxx> schreef in bericht
<> <> > > > > news:1E664D05-33D2-425A-97D0-BB78137EED4D@xxxxxxxxxxxxxxxx
<> <> > > > > > Service pack 2, all updates done. I haven't run the BPA on
it
<> <> before,
<> <> > > but
<> <> > > > > > when I did it came up with one reported problem, that the
<> external
<> <> > > network
<> <> > > > > > card (internet network card) had it's dns pointing to the
wrong
<> <> place.
<> <> > > I
<> <> > > > > am
<

.

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