Re: Event ID: 7011 (NtFrs Service) + Server Freezes when Performing Disk Operations
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Wed, 28 Nov 2007 03:25:46 GMT
Hi Sergio,
Thanks for your reply.
I researched your log and found the following event:
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: General
Event ID: 7200
Computer: SERVER1
Description:
Background thread FDoUpdateCatalog halted on database "First Storage
Group\Mailbox Store (SERVER1)" due to error code 0x80004005.
The thread FDoUpdateCatalog may cause server freezing. Based on my
research, please take the following steps to narrow down this issue:
Step 1: This issue occurs when the Anti Virus software scans Exchange
directory. Please ensure the Exchange directory is excluded from scanning.
More info:
823166 Overview of Exchange Server 2003 and antivirus software
http://support.microsoft.com/?id=823166
Step 2: This issue occurs when full-text indexing was originally set with
the interval time set to always, and then the service was disabled and the
interval time was not set back to never. To fix this ,please take the steps
in the following KB:
XADM: Event ID 7200 for MSExchangeIS Mailbox Store Is Logged in Application
Event Log Every 15 Minutes
http://support.microsoft.com/?id=293370
Note: This KB also applies to Exchange 2003.
In addition, I noticed you installed Windows 2003 SP2 on SBS server, it may
cause network problem, please Disable Receive Side Scaling and offloading
support. Then check again.
To disable Receive Side Scaling:
1. Click Start, click Run, type ncpa.cpl, and then click OK.
2. Right-click a network adapter object, and then click Properties.
3. Click Configure, and then click the Advanced tab.
4. In the Property list, click Receive Side Scaling, click Disable in the
Value list, and then click OK.
5. Repeat steps 2 through 4 for each network adapter object.
To disable offloading support
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
3. In the details pane, right-click EnableTCPA, and then click Modify.
4. In the Value data box, type 0 (zero), and then click OK.
5. Exit Registry Editor.
6. Restart the computer.
More info:
You may experience network-related problems after you install Windows
Server 2003 SP2 or the Scalable Networking Pack on a Windows Small Business
Server 2003-based computer
http://support.microsoft.com/kb/936594
If the problem persists, please help me collect the following information
for deep research:
1. What important change did you make before the issue first occurred?
2. When the issue occurs, can the clients ping the server or visit server
network share on SBS?
3. When the issue occurs, can the administrator do normal operations such
as open IE on SBS server?
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<From: "Sergio Ricci" <me@xxxxxxxxxxxxxx>
<References: <uZn#5vCMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
<zkqlOPNMIHA.7908@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: Event ID: 7011 (NtFrs Service) + Server Freezes when
Performing Disk Operations
<Date: Tue, 27 Nov 2007 13:56:03 -0000
<Lines: 238
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
<X-RFC2646: Format=Flowed; Original
<Message-ID: <OBZ3q3PMIHA.5988@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: ip-217-204-80-187.easynet.co.uk 217.204.80.187
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:78255
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi Robert.
<
<Thanks for taking time out to read my post and to reply.
<
<Your understanding of the issue is correct; the SBS server freezes for
<several mins and then works again.
<
<I have carried out several diagnostic tests of the server hardware, in
<particular the HDD and so far everything has come back clean. I will
<however, check that the components are in the HCL list. In addition I will
<also carry out the tests you have requested (e.g. ping test etc) but I
<should point out that I only support the server and don't actually connect
<to it myself so it is difficult to find the exact moment that the issue
<occurs to carry out the requested tests.
<
<At this point I would like to mention that from tests I carried out
<yesterday evening, I am now working on the premis that the issue is being
<cause by a Virtual Server that is also installed on the SBS server (please
<also see my reply post to Pedro CR). I will need to discuss with the
client
<if the Virtual Server can be moved or shut down for a few days to see if
the
<problem re-occurs.
<
<All the same, I will send you an MPS Report shortly.
<
<Once again, thank you for your interest in my issue and for your reply.
It's
<greatly appreciated.
<
<Sergio
<
<"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<news:zkqlOPNMIHA.7908@xxxxxxxxxxxxxxxxxxxxxxxxx
<> Hi Sergio,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that your SBS server freezes for several
<> minutes and then work again. If that's not right, please don't hesitate
to
<> let me know.
<>
<> Based on my experience, the server freeze issue may be caused by
hardware.
<> If we narrow down that's caused by hardware, you need to contact the
<> hardware manufacture for more help. Thanks for your understanding.
<>
<> Please let me know the following to make the situation more clearly:
<>
<> 1. When the issue occurs, can you ping the server or visit server network
<> share?
<> 2. When the issue occurs, can the administrator do normal operations such
<> as open IE on SBS server?
<>
<> Based on my research, please take the following steps to narrow down this
<> issue:
<>
<> Step 1:Please ensure the RAID controller and NICs are in the HCL list:
<>
<> Windows Server Catalog of Tested Products
<> http://www.windowsservercatalog.com/
<>
<> Please also install the latest disk controller driver and test again.
<>
<> Step 2: Please make a clean boot to make sure the problem is not caused
<> third party software:
<>
<> 1. Click Start->Run...->type msconfig and press Enter.
<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<> All third party Services.
<> 3. Click Startup tab and Disable All startup items.
<> 4. Click OK and choose Restart.
<> 5. After reboot, check whether the problem still occurs.
<> 6. If there are no more problems, please use the above steps to enable
<> services and startup items one by one in order to figure out the root
<> cause
<> of this issue.
<>
<> Please help me collect the following information and I need to do deep
<> research:
<>
<> 1. What important change did you make before the issue first occurred?
<>
<> 2. MPS Report
<>
<> 1) Download MPS report tool from:
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_SETUPPerf.EXE
<> 2) Run the MPSRPT_SETUPPerf.exe on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
<> %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<> 5) Send the .cab file to v-robeli@xxxxxxxxxxxxx with subject:
<> 41034061-Event ID: 7011 (NtFrs Service) + Server Freezes when Performing
<> Disk Operations.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
<> the
<> "Notify me of replies" box to receive e-mail notifications when there are
<> any updates in your thread. When responding to posts via your newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
<> doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly. Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<>
<> --------------------
<> <From: "Sergio Ricci" <me@xxxxxxxxxxxxxx>
<> <Subject: Event ID: 7011 (NtFrs Service) + Server Freezes when Performing
<> Disk Operations
<> <Date: Mon, 26 Nov 2007 12:57:58 -0000
<> <Lines: 68
<> <X-Priority: 3
<> <X-MSMail-Priority: Normal
<> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
<> <X-RFC2646: Format=Flowed; Original
<> <Message-ID: <uZn#5vCMIHA.5328@xxxxxxxxxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <NNTP-Posting-Host: ip-217-204-80-187.easynet.co.uk 217.204.80.187
<> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:77994
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Hi,
<> <
<> <We have a Win2K3 SBS Premium SBS server that has for the past few weeks
<> been
<> <having a few issues that primarily manifests itself as the server
<> freezing
<> <for several minutes and then springing back to into life. During the
<> freeze,
<> <users get the popup balloon telling them that Exchange is trying to
<> retrieve
<> <data.
<> <
<> <Going through the logs Event ID: 7011 always seems to be recorded around
<> the
<> <time the freeze happens. I've done some research into Event ID: 7011 and
<> <most suggest modifying the following registry key:
<> <
<>
<HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameter
<> s
<> <
<> <[REG_DWORD] autodisconnect:
<> <Original Value: 'f'
<> <New Current Value: 'fff'
<> <
<> <Making this change does appear to have improved matters but what is also
<> <worrying is that certain disk operations such as 'chkdsk' and 'defrag'
<> cause
<> <the server to freeze resulting in the above log being written. I have
<> <downloaded an evaluation copy of Diskeeper 2008 Server to see if that
<> also
<> <caused a reoccurance of the issue and it does.
<> <
<> <A bit about the server:
<> <
<> <OS: Win2K3 Premium (w/ ISA Server 2000) SBS
<> <Hardware: HP Proliant ML350 G4
<> <Smart Array 641 Controller
<> <x3 72.8GB HDD (10K rpm) configured into x1 RAID5 logical drive
<> <x1 Intel Xeon 3.4GHz Processor
<> <4GB of RAM
<> <
<> <Hardware diagnostics (using HP diag tools) show no issues.
<> <
<> <Changes Made so far:
<> <
<> <The following are the changes made (with results) made to the server so
<> far
<> <in an attempt to resolve the issue:
<> <1) Recreated NtFrs database (result = no improvement)
<> <2) Ensured that NtFrs database was excluded from any virus scans
<> <3) Removed Windows Defender from Server (no improvement)
<> <4) Stopped SQL/ACT7 database instances from auto starting
<> <5) Increased File Replication Service Timeout by modifying the registry
<> <value above from it's old value to it's new current value (appears to
<> have
<> <improved things so far but only made the change late last week so still
<> <early days).
<> <
<> <NB: When I say thatit has 'improved things', it has improved things to
<> the
<> <point that the server doesn't appear to hang as often during the day
<> under
<> <normal use (before it would freeze 5 or more times a day, now we are
<> <currently down to 1 freeze in 2 days). However, if I run 'chkdsk' or try
<> to
<> <do a 'defrag', it will still freeze for several minutes.
<> <
<> <The freeze also causes me to lose any network connection and affects the
<> <connection to the server via the remote management board.
<> <
<> <Any help or pointers in resolving the issue would be greatly
appreciated.
<> <
<> <Thansk in advance.
<> <Sergio
<> <
<> <PS: Does Microsoft Professional Support no longer offer the email
support
<> <option which cost, from memory, under £100 which was great if it wasn't
<> <urgent? I only seem to find the 'phone and email' support offering which
<> <costs £199+VAT
<> <
<> <
<> <
<>
<
<
<
.
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- From: Sergio Ricci
- RE: Event ID: 7011 (NtFrs Service) + Server Freezes when Performing Disk Operations
- From: Robert Li [MSFT]
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