RE: Event ID: 7011 (NtFrs Service) + Server Freezes when Performing Disk Operations
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Tue, 27 Nov 2007 09:01:25 GMT
Hi Sergio,
The ITPro support's cost is $199 (with e-mail and phone call). There is no
support for $100 now.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Newsgroups: microsoft.public.windows.server.sbs
<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Tue, 27 Nov 2007 08:59:20 GMT
<Subject: RE: Event ID: 7011 (NtFrs Service) + Server Freezes when
Performing Disk Operations
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<
<Hi Sergio,
<
<Thanks for posting in our newsgroup.
<
<From your description, I know that your SBS server freezes for several
<minutes and then work again. If that's not right, please don't hesitate to
<let me know.
<
<Based on my experience, the server freeze issue may be caused by hardware.
<If we narrow down that's caused by hardware, you need to contact the
<hardware manufacture for more help. Thanks for your understanding.
<
<Please let me know the following to make the situation more clearly:
<
<1. When the issue occurs, can you ping the server or visit server network
<share?
<2. When the issue occurs, can the administrator do normal operations such
<as open IE on SBS server?
<
<Based on my research, please take the following steps to narrow down this
<issue:
<
<Step 1:Please ensure the RAID controller and NICs are in the HCL list:
<
<Windows Server Catalog of Tested Products
<http://www.windowsservercatalog.com/
<
<Please also install the latest disk controller driver and test again.
<
<Step 2: Please make a clean boot to make sure the problem is not caused
<third party software:
<
<1. Click Start->Run...->type msconfig and press Enter.
<2. Click Services tab and select Hide All Microsoft Services and Disable
<All third party Services.
<3. Click Startup tab and Disable All startup items.
<4. Click OK and choose Restart.
<5. After reboot, check whether the problem still occurs.
<6. If there are no more problems, please use the above steps to enable
<services and startup items one by one in order to figure out the root
cause
<of this issue.
<
<Please help me collect the following information and I need to do deep
<research:
<
<1. What important change did you make before the issue first occurred?
<
<2. MPS Report
<
<1) Download MPS report tool from:
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<15706/MPSRPT_SETUPPerf.EXE
<2) Run the MPSRPT_SETUPPerf.exe on the server box.
<3) Wait for 10~15 minutes.
<4) Open Windows explorer, navigate to
<%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<5) Send the .cab file to v-robeli@xxxxxxxxxxxxx with subject:
<41034061-Event ID: 7011 (NtFrs Service) + Server Freezes when Performing
<Disk Operations.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<From: "Sergio Ricci" <me@xxxxxxxxxxxxxx>
<<Subject: Event ID: 7011 (NtFrs Service) + Server Freezes when Performing
<Disk Operations
<<Date: Mon, 26 Nov 2007 12:57:58 -0000
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<<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:77994
<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<
<<Hi,
<<
<<We have a Win2K3 SBS Premium SBS server that has for the past few weeks
<been
<<having a few issues that primarily manifests itself as the server
freezing
<<for several minutes and then springing back to into life. During the
<freeze,
<<users get the popup balloon telling them that Exchange is trying to
<retrieve
<<data.
<<
<<Going through the logs Event ID: 7011 always seems to be recorded around
<the
<<time the freeze happens. I've done some research into Event ID: 7011 and
<<most suggest modifying the following registry key:
<<
<<HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\paramete
r
<s
<<
<<[REG_DWORD] autodisconnect:
<<Original Value: 'f'
<<New Current Value: 'fff'
<<
<<Making this change does appear to have improved matters but what is also
<<worrying is that certain disk operations such as 'chkdsk' and 'defrag'
<cause
<<the server to freeze resulting in the above log being written. I have
<<downloaded an evaluation copy of Diskeeper 2008 Server to see if that
also
<<caused a reoccurance of the issue and it does.
<<
<<A bit about the server:
<<
<<OS: Win2K3 Premium (w/ ISA Server 2000) SBS
<<Hardware: HP Proliant ML350 G4
<<Smart Array 641 Controller
<<x3 72.8GB HDD (10K rpm) configured into x1 RAID5 logical drive
<<x1 Intel Xeon 3.4GHz Processor
<<4GB of RAM
<<
<<Hardware diagnostics (using HP diag tools) show no issues.
<<
<<Changes Made so far:
<<
<<The following are the changes made (with results) made to the server so
<far
<<in an attempt to resolve the issue:
<<1) Recreated NtFrs database (result = no improvement)
<<2) Ensured that NtFrs database was excluded from any virus scans
<<3) Removed Windows Defender from Server (no improvement)
<<4) Stopped SQL/ACT7 database instances from auto starting
<<5) Increased File Replication Service Timeout by modifying the registry
<<value above from it's old value to it's new current value (appears to
have
<<improved things so far but only made the change late last week so still
<<early days).
<<
<<NB: When I say thatit has 'improved things', it has improved things to
the
<<point that the server doesn't appear to hang as often during the day
under
<<normal use (before it would freeze 5 or more times a day, now we are
<<currently down to 1 freeze in 2 days). However, if I run 'chkdsk' or try
<to
<<do a 'defrag', it will still freeze for several minutes.
<<
<<The freeze also causes me to lose any network connection and affects the
<<connection to the server via the remote management board.
<<
<<Any help or pointers in resolving the issue would be greatly appreciated.
<<
<<Thansk in advance.
<<Sergio
<<
<<PS: Does Microsoft Professional Support no longer offer the email support
<<option which cost, from memory, under £100 which was great if it wasn't
<<urgent? I only seem to find the 'phone and email' support offering which
<<costs £199+VAT
<<
<<
<<
<
.
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- From: Robert Li [MSFT]
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