Re: Remote Access Question

Hi Robert

Silly Question how do i collect the MPS Report on Sbs2003?? The Download
Page could not be founded?

Cheers

Jason


"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:FOZEsh9LIHA.4200@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi Jason,

Thanks for your reply.

After reboot, the remote user should dial to SBS server successfully. To
find out the root cause of this failure, please help me collect the MPS
Report on SBS server and problematic workstation and I will do research.
Thanks for your time and patience.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
<From: "Jason" <Jason@xxxxxxxxxxx>
<References: <O8ExP#GKIHA.4272@xxxxxxxxxxxxxxxxxxxx>
<StTxZhCLIHA.7800@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: Remote Access Question
<Date: Fri, 23 Nov 2007 15:39:58 -0000
<Lines: 174
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<X-RFC2646: Format=Flowed; Original
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
<Message-ID: <ujMJcceLIHA.1168@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: 81-86-61-85.dsl.pipex.com 81.86.61.85
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:77630
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Thank You Robert For replying
<
<
<
<1. When the server reboots the users says the phone just rings and rings
<without getting Picked up Like there Nobody Home
<
<
<
<2. No error message appears on the user?s computer
<
<
<
<3. No we do not have isa installed
<
<
<
<About 1 Month ago we went back to one nic card because we set it up
wrong
<initially The Remote access works superbly until we reboot the server
Then
<it loses the settings
<
<I Don't think it?s a problem it?s just a pain in the backside
<
<
<
<
<
<Jason
<
<
<
<
<
<"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<news:StTxZhCLIHA.7800@xxxxxxxxxxxxxxxxxxxxxxxxx
<> Hi Jason,
<>
<> Thanks for posting in our newsgroup.
<>
<> First after you reboot the server, the SBS Remote Access should work
well.
<> You don't need to rerun the Remote Access Wizard to reconfigure Remote
<> Access. To find out the root cause, please help me collect the
following
<> information:
<>
<> 1. After the server reboots, do all remote user have such issue
connecting
<> to SBS server?
<> 2. What's the error message when the remote user fails to SBS via
Dial-up
<> connection or VPN?
<> 3. Do you have ISA installed?
<>
<> Based on my experience, I'd like to give you the following suggestions:
<>
<> Step 1: The problem may be caused by incorrect network settings, please
<> rerun the CEICW wizard to configure the NIC work:
<>
<> 1. On the SBS 2003 Server open the Server Management console. Go to
<> Standard Management\To Do List.
<> 2. Click the "Connect to the Internet" link.
<> 3. Choose not to change the connection type and click Next. On the
<> Firewall
<> page, select "Enable firewall" and click Next .
<> 4. On the "Services Configuration" page, select the items and then
click
<> Next.
<> 5. On the "Web Services Configuration" page, websites you want to
publish
<> and click Next.
<> 6. On the "Web Server Certificate" page, select Do not change current
Web
<> server certificate.
<> 7. Go through the remaining steps.
<>
<> 825763 How to configure Internet access in Windows Small Business
Server
<> 2003
<> http://support.microsoft.com/?id=825763
<>
<> Step 2: If you have third party firewall installed, please temporally
<> disable that and test again.
<>
<> Please also help me collect the following information for deep
research:
<>
<> 1. What important change did you made before the issue first occurred?
<>
<> 2. MPS Report on SBS server and problematic workstation
<>
<> 1. Download the MPSRPT_NETWORK.EXE from the following link and then run
<> this tool to gather some information from the problematic computer:
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_NETWORK.EXE
<> 2. Double-click on the MPSRPT_NETWORK.EXE file.
<> [Note] This process may take some time; however, it will not have a
<> negative effect on the performance.
<> 3. A CAB file will be generated in the
<> %systemroot%\MPSReports\Network\Reports\Cab directory called
<> %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
<> generated by the MPS Reporting Tool.
<> 4. Please send the CAB to v-robeli@xxxxxxxxxxxxx with subject:
<> 40983724-Remote Access Question.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
<> the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
<> doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<>
<> --------------------
<> <From: "Jason" <Jason@xxxxxxxxxxx>
<> <Subject: Remote Access Question
<> <Date: Fri, 16 Nov 2007 16:41:36 -0000
<> <Lines: 13
<> <X-Priority: 3
<> <X-MSMail-Priority: Normal
<> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
<> <X-RFC2646: Format=Flowed; Original
<> <Message-ID: <O8ExP#GKIHA.4272@xxxxxxxxxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <NNTP-Posting-Host: 81-86-61-85.dsl.pipex.com 81.86.61.85
<> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:76403
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Hi All
<> <
<> <This Is a Silly question its probaly i really simple answer. We
configure
<> <remote access through a modem so the users logs on to the server, this
<> works
<> <nicely when we reboot the server the remote access disapear we have to
re
<> <run the remote access wizard??is this normal
<> <
<> <
<> <Cheers
<> <
<> <
<> <
<> <
<> <
<>
<
<
<



.

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