RE: Event ID 447
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Thu, 22 Nov 2007 02:15:49 GMT
Hi Paul,
Thanks for your reply.
I researched the error message when you ran the "eseutil/d" command. In
order to fix application level corruption on the databases, you need to
create a empty Mailbox Store and then recovery mailboxes with Recovery
Storage Group. To do this:
1. Backup the Exchange Mailbox store.
2. Create a empty Mailbox Store.
1) Open Exchange Server Management.
2) Go to Domain(Exchange)\Servers\ServerName\First Storage Group\Mailbox
Store.
3) Right-click Mailbox Store and select the Properties.
4) On the Database tab, click browse to save priv1.edb and priv1.stm file
to an different location.
5) Click OK.
3. Create a Recovery Storage Group and recovery the mailbox to the new
store.
More info:
Using Microsoft Exchange Server 2003 Recovery Storage Groups
http://www.microsoft.com/downloads/details.aspx?FamilyID=df144af6-bee5-4b35-
866a-557e25fe2ba1&DisplayLang=en
Hope this helps.
If you need further asssistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Thread-Topic: Event ID 447
<thread-index: AcgsgIDvyBwfgW6QRrepABruX8hz0g==
<X-WBNR-Posting-Host: 207.46.193.207
<From: =?Utf-8?B?UGF1bCBPd2Vu?= <PaulOwen@xxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <F889E0BF-2DE4-4342-9D52-2D8A42485F2A@xxxxxxxxxxxxx>
<46Lv6O1KIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<C0992642-6EC9-46F4-850E-03CC418A087B@xxxxxxxxxxxxx>
<fmMl94#KIHA.1104@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: RE: Event ID 447
<Date: Wed, 21 Nov 2007 12:53:01 -0800
<Lines: 275
<Message-ID: <64678E10-5A9C-43C9-BBDD-031984DE4DC5@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
<Content-Transfer-Encoding: 7bit
<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<Newsgroups: microsoft.public.windows.server.sbs
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:77386
<NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<
<eseutil:
<
<operation terminated with error -327 (JET_errBadPageLink, Database
<corrupted) after 775.453 seconds
<
<10% complete
<
<I guess thats bad?
<
<
<
<"Robert Li [MSFT]" wrote:
<
<> Hi,
<>
<> Thanks for your reply.
<>
<> I researched the MPS Report and found the issue is related to the
logical
<> database structure of the database. You need to run the eseutil /d to
<> defragment the store and isinteg to check the integrity.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Event ID 447
<> <thread-index: AcgryD2TE81u3nzIStKC+RAtoyOsPg==
<> <X-WBNR-Posting-Host: 207.46.192.207
<> <From: =?Utf-8?B?UGF1bCBPd2Vu?= <PaulOwen@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <F889E0BF-2DE4-4342-9D52-2D8A42485F2A@xxxxxxxxxxxxx>
<> <46Lv6O1KIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: RE: Event ID 447
<> <Date: Tue, 20 Nov 2007 14:54:00 -0800
<> <Lines: 159
<> <Message-ID: <C0992642-6EC9-46F4-850E-03CC418A087B@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:77193
<> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <eseutil output reports clean shutdown and no erros, do I still need to
do
<> the
<> <isinteg command ?
<> <
<> <"Robert Li [MSFT]" wrote:
<> <
<> <> Hi Paul,
<> <>
<> <> Thanks for posting in our newsgroup.
<> <>
<> <> From your description, I know that you get the following event:
<> <>
<> <> Information Store (3976) First Storage Group: A bad page link (error
<> -338)
<> <> has been detected in a B-Tree (ObjectId: 40, PgnoRoot: 188) of
database
<> <> E:\exchsrvr\mdbdata\priv1.edb (116917 => 467000, 0). For more
<> information,
<> <> click http://www.microsoft.com/contentredirect.asp.
<> <>
<> <> If that's not right, please don't hesitate to let me know.
<> <>
<> <> Based on my research, Event ID 447 indicates that the logical
database
<> <> structure has become corrupted. To fix this, please take the
following
<> <> steps:
<> <>
<> <> Note: Please made a backup for Exchange database first.
<> <>
<> <> 1. Please run the eseutil /mh command to see if the mailbox store is
<> clean
<> <> shot down.
<> <>
<> <> 1) Please run the following command:
<> <>
<> <> eseutil /mh "C:\program files\exchsrvr\mdbdata\priv1.edb"
<> <>
<> <> 2) Check the output to see if the database state as Clean Shutdown.
If
<> so,
<> <> all the log files have been committed to the information store.
<> <>
<> <> 2. If the mailbox store was dirty shutdown, please run the eseutil /p
<> <> command against the dismounted database file.
<> <>
<> <> 1) Click Start, click Run, type cmd in the Open box, and then click
OK.
<> <> 2) Open the Program Files\Exchsrvr\Bin folder.
<> <>
<> <> For example, type cd\program files\exchsrvr\bin, and then press
ENTER.
<> <>
<> <> 1) Type eseutil /p "c:\program files\exchsrvr\mdbdata\priv1.edb
<> <> 2) Click OK to continue with the repair operation.
<> <>
<> <> If you have to repair a database with esetuil /p command, some data
may
<> be
<> <> lost. Data loss is frequently minimal.
<> <>
<> <> 3. Type eseutil /d "c:\program files\exchsrvr\mdbdata\priv1.edb" to
<> <> defragment the mailbox store.
<> <>
<> <> 4. At the command prompt, run the isinteg -s servername -fix -test
<> alltests
<> <> command against the database that.
<> <>
<> <> 1) At the command prompt, change to the Program Files\Exchsrvr\Bin
<> folder.
<> <>
<> <> 2) Type isinteg -s servername -fix -test alltests (where servername
is
<> the
<> <> host name of the Exchange 2003 computer), and then press ENTER.
<> <> 3) Press the number that corresponds to the storage group name that
you
<> <> want to repair, and then press ENTER.
<> <> 4) Press Y to confirm the selection, and then press ENTER.
<> <> 5) Repeat the isinteg command until the number of database fixes
<> reaches 0
<> <> (zero) or does not change.
<> <> 6) Quit the command prompt.
<> <>
<> <> 5. Start Exchange System Manager and then mount the database.
<> <>
<> <> If the problem persists, please help me collect the following
<> information
<> <> for deep research:
<> <>
<> <> MPS Report
<> <>
<> <> 1) Visit
<> <>
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> <> 15706/MPSRPT_Exchange.EXE to download the file.
<> <> 2) Run the MPSRPT_Exchange.EXE on the server box.
<> <> 3) Wait for 10~15 minutes.
<> <> 4) Open Windows explorer, navigate to
<> %SYSTEMROOT%\MPSReports\Exchange\cab\
<> <> 5) Send the .cab file directly to v-robeli@xxxxxxxxxxxxx with
subject:
<> <> 40995520-Event ID 447.
<> <>
<> <> I am looking forward to hear from you.
<> <>
<> <> If you need further assistance, please don't hesitate to let me know.
<> <>
<> <> Best regards,
<> <>
<> <> Robert Li(MSFT)
<> <>
<> <> Microsoft CSS Online Newsgroup Support
<> <>
<> <> Get Secure! - www.microsoft.com/security
<> <>
<> <> =====================================================
<> <>
<> <> This newsgroup only focuses on SBS technical issues. If you have
issues
<> <> regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> newsgroups so that they can be resolved in an efficient and timely
<> manner.
<> <> You can locate the newsgroup here:
<> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <>
<> <> When opening a new thread via the web interface, we recommend you
check
<> the
<> <> "Notify me of replies" box to receive e-mail notifications when there
<> are
<> <> any updates in your thread. When responding to posts via your
<> newsreader,
<> <> please "Reply to Group" so that others may learn and benefit from
your
<> <> issue.
<> <>
<> <> Microsoft engineers can only focus on one issue per thread. Although
we
<> <> provide other information for your reference, we recommend you post
<> <> different incidents in different threads to keep the thread clean. In
<> doing
<> <> so, it will ensure your issues are resolved in a timely manner.
<> <>
<> <> For urgent issues, you may want to contact Microsoft CSS directly.
<> Please
<> <> check http://support.microsoft.com for regional support phone numbers.
<> <>
<> <> Any input or comments in this thread are highly appreciated.
<> <>
<> <> =====================================================
<> <>
<> <> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<> <>
<> <> --------------------
<> <> <Thread-Topic: Event ID 447
<> <> <thread-index: Acgql0fQJGhYZvvORaGbmraTjlc0qA==
<> <> <X-WBNR-Posting-Host: 207.46.192.207
<> <> <From: =?Utf-8?B?UGF1bCBPd2Vu?= <PaulOwen@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <> <Subject: Event ID 447
<> <> <Date: Mon, 19 Nov 2007 02:31:01 -0800
<> <> <Lines: 11
<> <> <Message-ID: <F889E0BF-2DE4-4342-9D52-2D8A42485F2A@xxxxxxxxxxxxx>
<> <> <MIME-Version: 1.0
<> <> <Content-Type: text/plain;
<> <> < charset="Utf-8"
<> <> <Content-Transfer-Encoding: 7bit
<> <> <X-Newsreader: Microsoft CDO for Windows 2000
<> <> <Content-Class: urn:content-classes:message
<> <> <Importance: normal
<> <> <Priority: normal
<> <> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <> <Newsgroups: microsoft.public.windows.server.sbs
<> <> <Path: TK2MSFTNGHUB02.phx.gbl
<> <> <Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:76751
<> <> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <> <
<> <> <These errors are flagged in event viewer
<> <> <
<> <> <Information Store (3976) First Storage Group: A bad page link (error
<> -338)
<> <> <has been detected in a B-Tree (ObjectId: 40, PgnoRoot: 188) of
database
<> <> <E:\exchsrvr\mdbdata\priv1.edb (116917 => 467000, 0). For more
<> information,
<> <> <click http://www.microsoft.com/contentredirect.asp.
<> <> <
<> <> <doing a restore of exchange will loose to many emails is there
another
<> way?
<> <> <
<> <> <Say export all the mail, delete then recreate the information store,
<> and
<> <> <import the mail again?
<> <> <
<> <>
<> <>
<> <
<>
<>
<
.
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