RE: Remote Desktop Does not work

Hi Gordon,

Appreciate your update and response. I am glad to hear that the problem has
been fixed. If you have any other questions or concerns, please do not
hesitate to contact us. It is always our pleasure to be of assistance.

Have a nice day!

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Remote Desktop Does not work
| thread-index: AcgnT0YYheqB5lV4Qu+pWDdn3XNT3A==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?R29yZG9uTGlx?= <GordonLiq@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <CD58D25A-B29D-45AF-8E09-9D9B40D2695A@xxxxxxxxxxxxx>
<qesdp30JIHA.4268@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Remote Desktop Does not work
| Date: Wed, 14 Nov 2007 22:18:01 -0800
| Lines: 161
| Message-ID: <8A16FB73-3FD2-4B4B-80CE-4A47166AB33F@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:76053
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Manfred Zhuang
| Thanks very much for your reply.
| It fixed by a simple restart.
| I really do not want to restart the server when some issue, but I have
just
| installed a new hardware. maybe that cause the problem.
| Thanks again.
|
| --
| Gordon
|
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Gordon,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that the server cannot be connected via
remote
| > desktop.
| >
| > I suggest you check following settings:
| >
| > Step 1: Re-running CEICW on SBS server:
| > =============================
| > Let's re-run CEICW to reset the network configuration. Please refer to
| > following article to do this.
| >
| > How to configure Internet access in Windows Small Business Server 2003
| > http://support.microsoft.com/kb/825763/en-us
| >
| > Step 2:
| > =========
| > 1. Right click My Computer and click Properties.
| > 2. Click Remote tab.
| > 3. Check the box of Enable Remote Desktop on this computer
| > 4. Click OK.
| >
| > If it is already checked, I suggest you uncheck it, click OK, and then
| > check it again.
| >
| > Step 3: Prepare a Clean Boot environment on the server.
| > =================
| > 1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG"
| > (without the quotation marks) and click OK.
| > 2. Under the Service tab, check "Hide All Microsoft Services", and then
| > click "Disable All" button. In this way, we can disable all the
services
| > which belong to third-party programs.
| > 3. Under the Startup tab, click "Disable All" button.
| >
| > 4. Click OK.
| > 5. Choose Yes to restart the computer.
| > 6. Check "Don't show this message or launch the system configuration
| > utility when Windows starts".
| > 7. Please check if the issue persists.
| >
| > NOTE: We can check on Normal Startup in the General tab to roll back to
| > Normal Mode after we get this issue resolved.
| >
| > I hope the above steps are helpful. However, if the issue persists,
please
| > help me gather following information:
| >
| > 1. Please let me know if ISA Server is installed on the SBS server.
| > 2. Does the issue happen at both external side and internal side?
| > 3. Run MSTSC on the server and try to connect to itself, what is the
result?
| > 4. What operation did you perform before the issue happened?
| > 5. Can the server RDP to internal client workstation?
| > 6. Is Windows 2003 Server Service Pack 2 installed on the SBS server?
| > 7. If it is convenient, would you please let me know the FQDN and the
| > public IP address of the server? I will perform a test.
| >
| > 8. Please also download the MPS Report tool from the following link,
| > reproduce the issue and run it on both the client and the SBS server,
then
| > send the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for
| > further investigation so that we can find what the root cause is:
| >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > For your information:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > 88B7-F9C79B7306C0&displaylang=en
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: Remote Desktop Does not work
| > | thread-index: AcgmgVtgjA8Dwv5FS8Go71DrR2dg8g==
| > | X-WBNR-Posting-Host: 207.46.19.197
| > | From: =?Utf-8?B?R29yZG9uTGlx?= <GordonLiq@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Remote Desktop Does not work
| > | Date: Tue, 13 Nov 2007 21:44:00 -0800
| > | Lines: 18
| > | Message-ID: <CD58D25A-B29D-45AF-8E09-9D9B40D2695A@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:75795
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi,
| > | My remote desktop does not work suddenly.
| > | there is no information in Event Log.
| > | I am running the SBS2003 with Terminal Service . and Try connect from
| > WinXP
| > | SP2
| > | and windows 2003
| > | I have check the server and found the Terminal Service is runing and
the
| > | Port 3389 is listening.
| > |
| > | I have try to telnet server 3389 from client and I got the blank
screen.
| > | try ping server works well. open the shared folder on the server
works
| > well.
| > |
| > | when I try connect from client It cannot going and I get the message:
| > | the two computers could not connect in the amount of time alotted.
| > |
| > | What Can I do ?
| > | --
| > | Gordon
| > |
| >
| >
|

.