RE: log in screen
- From: Ricky Lie <RickyLie@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 14 Nov 2007 20:07:02 -0800
Hi Robert,
Thank you for sharing information with me.
I did login into the server from the server side, I never tried logon
remotely until today (thanks).
I haven't tried to reinstall the video driver, what I've done:
- restore the OS with the backup that I made three weeks ago and it didn't
solve my problem.
- also if I run the server in safe mode the problem with the login screen
still occurs
- lastly I restore my registry with the one that I backup in Feb'07 (during
the registry restore I got information that not all data has been restored).
The problem with the login screen is solved after restoring the registry.
- but restoring the registry cause me to another problem, after the login
process I always get the information of "Serious system error" error code
0000000a,8000004,00000002,00000001,807210dc
If the problem persists, please help me collect the following information
for deep research:
1. What important change did you make before the issue first occurred?
In the middle working day some desktops have problem login into the server
because of insufficient user license, I don't know how the server working
suddently with basic user license (5 cal) because we have purchased another
15 cals, added and activated at the time we start using win2003sbs (1 year
ago).
The problem with the login screen occurs as I reentry the 15 cals activated
and restart the server.
2. MPS Report on SBS server.
I'll try to provide you the ".cab file" and I appriciate for your time and
help this problem
Thank you and best regards
Ricky Lie
"Robert Li [MSFT]" wrote:
Hi Rciky,.
Thanks for posting in our newsgroup.
Before we go further on this issue, please let me know the following to
make the situation clearly:
1. Where do you logon the SBS server, from server side or remotely?
2. If you visit the server remotely, which of the following method do you
use to connect to the server desktop:
1) Click Start\All Programs\Accessories\Communication\ Remote Desktop
Connection
2) Logon Remote Web Workplace and then click the link: Collect to Server
Desktop.
I'd like to provide the following information about the SBS Remote Web
Workplace (RWW).
The SBS Remote Web Workplace is a dynamically created web site that
provides a single, simple, and consolidated entry point for remote users to
access SBS features. It empowers external SBS users by providing one place
from which all relevant features of SBS, such as Outlook Web Access,
Windows SharePoint Services, and the remote user desktop, can be accessed
from outside the network firewall. To access RWW, one can access
http://Public Domain Name/remote remotely, or http://servername/remote
locally. Connecting through RWW allows users to connect to the server
resources without additional configuration such as VPN or RAS. It also
allows VAPs to connect directly to the internal workstations for
troubleshooting purposes. If SSL is deployed along with RWW, you ensure the
communication is secured, and all data is encrypted and protected over the
web.
Based on my research, please take the following steps to narrow down this
issue:
Step 1: The problem may be caused the video driver on the server. Please
check if that's in the HCL list. Also contact the manufacture to install
the latest video driver.
Windows Server Catalog of Tested Products
http://www.windowsservercatalog.com/
Step 2: Please check if the problem can be reproduced when you logon from
the server side. If so, please start the server at Safe Mode to see what
will happened. In Safe mode, the computer does not start the video adapter
driver that is used during normal operations.
If the problem persists, please help me collect the following information
for deep research:
1. What important change did you make before the issue first occurred?
2. MPS Report on SBS server.
1) Download MPS report tool from:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Run the MPSRPT_SETUPPerf.exe on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
5) Send the .cab file to v-robeli@xxxxxxxxxxxxx with subject: 40960951-log
in screen.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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<From: =?Utf-8?B?Umlja3kgTGll?= <RickyLie@xxxxxxxxxxxxxxxxxxxxxxxxx>
<Subject: log in screen
<Date: Mon, 12 Nov 2007 18:46:00 -0800
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<Hello,
<
<As I restart our win2003 sbs, I've got a login screen with small color
<Windows 2003 info surrounded with black color screen which is not the
ussual
<login screen that we have before. I can not even see the ussual login
screen
<after we press ctrl+alt+del only a black color screen and mouse cursor.
How
<can I fix my login screen?
<
<I thank you for any help in advance,
<
<Regards
<Ricky Lie
<
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