RE: Windows NT Backup Not Repsonding
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Wed, 14 Nov 2007 01:49:32 GMT
Hi Lori,
Thanks for your reply.
I am glad to know the Ntbackup works again. Please monitor the SBS backup
tonight and let me know if this works OK too.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<T2bZHzoIIHA.7444@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: RE: Windows NT Backup Not Repsonding
<Date: Tue, 13 Nov 2007 11:42:03 -0800
<Lines: 168
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi Robert,
<
<I tried #4:
<
<Step 4: The issue occurs when RSM database is corrupted, please check the
<> following:
<>
<> 1. Run services.msc
<> 2. Disabled the Removable Storage Service.
<> 3. Navigate to c:\windows\system32\NTMSdata
<> 4. Rename the file NTMSDATA to NTMSDATA.OLD
<> 5. Enable the Removable Storage Service.
<> 6. Launch ntbackup to see if that's successful.
<
<And ntback up opened up!!!!!!!!!!!!!!!!!!!
<
<We'll see how the scheduled backup goes tonight.
<
<Thanks sooooooooooo much!!!
<--
<Lori :~)
<
<
<"Robert Li [MSFT]" wrote:
<
<> Hello Lori,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that when you open the Ntbackup program,
the
<> window shows "Looking for backup devices" and hangs. If that's not
right,
<> please don't hesitate to let me know.
<>
<> Based on my research, please take the following steps to narrow down
this
<> issue:
<>
<> Step 1: The problem may cause be caused by backup device. Please check
if
<> it's in the HCL list.
<>
<> HCL list:
<> http://www.windowsservercatalog.com/
<>
<> Step 2: Please make a clean boot to make sure the problem is not caused
<> third party software:
<>
<> 1. Click Start->Run...->type msconfig and press Enter.
<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<> All third party Services.
<> 3. Click Startup tab and Disable All startup items.
<> 4. Click OK and choose Restart.
<> 5. After reboot, check whether the problem still occurs.
<> 6. If there are no more problems, please use the above steps to enable
<> services and startup items one by one in order to figure out the root
cause
<> of this issue.
<>
<> Step 3: The backup device may conflict with other USB device, please
<> uninstall drivers for any removable storage devices (USB Hard Drives,
Zip
<> drives, etc...) and unplug them, then try again.
<>
<> Step 4: The issue occurs when RSM database is corrupted, please check
the
<> following:
<>
<> 1. Run services.msc
<> 2. Disabled the Removable Storage Service.
<> 3. Navigate to c:\windows\system32\NTMSdata
<> 4. Rename the file NTMSDATA to NTMSDATA.OLD
<> 5. Enable the Removable Storage Service.
<> 6. Launch ntbackup to see if that's successful.
<>
<> If the problem persists, please help me contact following information
for
<> further research:
<>
<> MPS Report
<>
<> 1) Download MPS report tool from:
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_SETUPPerf.EXE
<> 2) Run the MPSRPT_SETUPPerf.exe on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
<> %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<> 5) Send the .cab file to v-robeli@xxxxxxxxxxxxx with subject:
<> 40933759-Windows NT Backup Not Repsonding.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Windows NT Backup Not Repsonding
<> <thread-index: Acghg9DQbO2FLRqqRF2AuWjRK0tAyg==
<> <X-WBNR-Posting-Host: 207.46.19.168
<> <From: =?Utf-8?B?TG9yaQ==?= <Lori@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: Windows NT Backup Not Repsonding
<> <Date: Wed, 7 Nov 2007 13:19:00 -0800
<> <Lines: 16
<> <Message-ID: <A37CD293-A36F-4247-80E1-031DFC566100@xxxxxxxxxxxxx>
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<> <Path: TK2MSFTNGHUB02.phx.gbl
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<> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <I have been using Windows NT Backup for quite sometime now with our
Small
<> <Business Server 2003. However, all of a sudden when I try to open the
<> <program a window freezes on the desktop "Looking for backup devices". I
<> have
<> <to cntrl alt delete to stop the program.
<> <
<> <I have restarted the server and have the same problem. The tape drive
is
<> <working as I have tested it with a Tape RX program.
<> <
<> <Is there anyway to only reinstall the Windows NT Backup Utility without
<> <reinstalling the whole operating system?
<> <
<> <Someone suggested from the run command: sfc scannow
<> <Insert the SBS 2003 and it will pull off any files that are corrupt?
<> <--
<> <Lori :~)
<> <
<> <
<>
<>
<
.
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