Re: IIS issues? OWA?
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Fri, 09 Nov 2007 03:10:20 GMT
Hi Rossk,
Thanks for your reply.
I made research on the events 2012,2104, 8026, 8250, please take the
following steps:
Step 1: The issue occurs when the power management settings on the nics are
turned on. Please have the following check:
1. Right click My Network Places and select Properties.
2. Double click Server Local Connection.
3. On the General tab, click Configure.
4. On the Power Management tab, confirm Allow the computer to turn off this
device to save power is unchecked.
Step 2: Verifying DSAccess detection setting.
1. Start the Exchange System Manager.
2. Navigate to Domain(local)\Servers, right click the Server Name object,
and open its Properties.
3. On the Directory Access tab, check if all the DCs and GCs are all
pointed to SBS server. Make sure the option "Automatically discover
servers" is checked".
If the problem persists, please help me collect the IIS log, IIS metabase
and MPS Report I required in my previous reply for deep research. Thanks
for your understanding and cooperation.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
<From: rossk <rkovelman@xxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<Subject: Re: IIS issues? OWA?
<Date: Thu, 08 Nov 2007 05:41:54 -0800
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<
<Thanks! Here are your answers to the questions
<
<1) OWA and company web do stop at the same time
<2) http://companyweb or mail.mycompany.com --> companyweb is internal
<only where mail is internal and external
<3) RWW will not work
<4) I do not know will have to check
<
<It did it again this morning, luckly early enough before people came
<in that i could reboot the server. I will continue through the steps
<you mentioned.
<
<Thanks
<Ross
<
<
<
<On Nov 8, 12:02 am, v-rob...@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<wrote:
<> Hi Rossk,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that your OWA and Companyweb stop working.
If
<> you restart server, they work again. If that's not right, please don't
<> hesitate to let me know.
<>
<> Before we go further on this issue, please let me know the following
<> information to make the situation more clearly?
<>
<> 1. Do the OWA and Companyweb stop working at the same time?
<> 2. Where do you visit OWA and Companyweb? On the SBS server, can you
visit
<> successfully?
<> 3. When the problem occurs, do the other sites such as RWW work OK?
<> 4. Do you have ISA installed?
<> 5. When you open IIS, can you see the Default Web Site and Compnayweb
<> stopped?
<>
<> Based on my experience, I'd like to give you the following suggestion:
<>
<> Step 1: Some third party software can prevent the IIS work properly.
Please
<> make a clean boot to make sure the problem is not caused third party
<> software:
<>
<> 1. Click Start->Run...->type msconfig and press Enter.
<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<> All third party Services.
<> 3. Click Startup tab and Disable All startup items.
<> 4. Click OK and choose Restart.
<> 5. After reboot, check whether the problem still occurs.
<> 6. If there are no more problems, please use the above steps to enable
<> services and startup items one by one in order to figure out the root
cause
<> of this issue.
<>
<> Step 2: The problem may be caused by IIS setting. Please rerun the
CEICW,
<> this helps us to configure network and IIS properly:
<>
<> 1. Click Start, click Server Management. Click To Do List and then click
<> "Connect to the Internet". Click Next, and go through the Internet
option.
<> 2. Select Enable firewall and click Next.
<> 3. On the Web Services Configuration page shows, select the websites you
<> need to visit from Internet.
<> 4. On the Web Server Certificate page shows. Select "Create a new Web
<> server certificate", and type your FQDN (mail.domain.com) in the "Web
<> server name" text box. Click Next.
<>
<> IMPORTANT: The FQDN that you type in the "Web server name" box must be
the
<> same name that you use to connect to the Web site from the Internet. For
<> example, if the URL that you use to connect to the RWW
ishttps://server.contoso.com/remote, type "server.contoso.com" (without the
<> quotation marks) in the "Web server name" box. If you
usehttp://ipaddress/remoteto access RWW, type the public IP address in the
<> "Web server name".
<>
<> 5. Go through the steps to finish the wizard.
<>
<> 825763 How to configure Internet access in Windows Small Business Server
<> 2003http://support.microsoft.com/?id=825763
<>
<> If the problem persists, please help me collect the following information
<> for deep research:
<>
<> 1. What important change did you make before the issue first occurred?
<>
<> 2. What's the error message can you see when fail to visit Companyweb and
<> OWA?
<>
<> 3. Gather IIS log:
<>
<> 1) Open IIS snap-in.
<> 2) Right click Default Web Site and click Properties.
<> 3) Uncheck the "Enable Logging" box and click Apply.
<> 4) Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files
to
<> a backup location.
<> 5) Check "Enable Logging" box and click OK.
<> 6) Run IISReset command.
<> 7) Reproduce the problem and send the log file in
<> C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
<>
<> 4. Gather IIS Metabase:
<>
<> 1) Download the IIS Resource Kit tools from the following
page:http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71..
.
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