RE: Unable to access http://companyweb
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Tue, 06 Nov 2007 09:18:11 GMT
Hello Customer,
Thank you for posting here.
According to your description, I understand that you unable to access
companyweb on SBS. If I have misunderstood the problem, please don't
hesitate to let me know.
Before we go to any future, please let me know the following info, so I can
get a precise understanding on this issue:
1. Does this issue occur on the internal clients or external clients?
2. If you logon SBS Server and try to access companyweb, can you reproduce
this issue.
3. Do you have ISA Server installed? If yes, please let me the version.
4. What error do you get on IE when you try to access companyweb? Please
capture screenshots on the error messages and send the pictures to me at
v-terliu@xxxxxxxxxxxxx
Based on my research, we do not need to enable the second NIC on SBS. The
companyweb can be accessed with single NIC SBS. I suggest we try the
following steps to see if we can resolve this issue:
1. Please rerun the CEICW to make sure your SBS 2003 server have right
network configuration. Go through the follow KB and rerun CEICW carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Detailed steps for your reference:
I suppose you have one network adapter - manual router connection to
broadband
a. On the Connection Type page, click Broadband, and then click Next.
b. On the Broadband Connection page, under My server uses, click A local
router device with an IP address, and then click Next.
c. On the Router Connection page, next to Preferred DNS server and next to
Alternate DNS server, type the IP addresses that are provided by your ISP.
In the Local IP address of router box, type the IP address of the router
that the server uses to connect to the router.
d. Click to select the My server uses a single network connection for both
Internet access and the local network check box, and then click Next.
e. A message may appear that warns that the firewall that is provided
cannot be configured. You are offered a chance to view information about
configuration settings for an existing firewall device.
f. On the Network Connection page, click Server Local Area Connection
under the Connection Name.
g. Click Next.
h. Complete the Configure E-mail and Internet Connection Wizard.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Gather IIS log:
a. Open IIS snap-in.
b. Right click Default Web Site and click Properties.
c. Uncheck the "Enable Logging" box and click Apply.
d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a
backup location.
e. Check "Enable Logging" box and click OK.
f. Run IISReset command.
g. Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
2. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-terliu@xxxxxxxxxxxxx
3. Gather MPS network report on SBS:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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=====================================================
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--------------------
| Thread-Topic: Unable to access http://companyweb
| thread-index: AcgfKFJP3c5fP2yfQnCoLkZg+/rHBw==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?dGFsaGE=?= <talha@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Unable to access http://companyweb
| Date: Sun, 4 Nov 2007 13:19:02 -0800
| Lines: 24
| Message-ID: <8DD802AC-7332-4660-AF9A-1C230F2A10B1@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
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| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:73662
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| cut-and-paste from ipconfig /all
|
| Windows IP Configuration
|
| Host Name . . . . . . . . . . . . : podpeoplesvr
| Primary Dns Suffix . . . . . . . : PodPeople.local
| Node Type . . . . . . . . . . . . : Unknown
| IP Routing Enabled. . . . . . . . : Yes
| WINS Proxy Enabled. . . . . . . . : Yes
| DNS Suffix Search List. . . . . . : PodPeople.local
|
| Ethernet adapter Network Connection:
|
| Connection-specific DNS Suffix . :
| Description . . . . . . . . . . . : Intel(R) PRO/1000 EB Network
| Connection w
| ith I/O Acceleration
| Physical Address. . . . . . . . . : 00-15-17-22-DA-68
| DHCP Enabled. . . . . . . . . . . : No
| IP Address. . . . . . . . . . . . : 192.168.10.1
| Subnet Mask . . . . . . . . . . . : 255.255.255.0
| Default Gateway . . . . . . . . . : 192.168.10.252
| DNS Servers . . . . . . . . . . . : 192.168.10.1
| Primary WINS Server . . . . . . . : 192.168.10.1
|
.
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