RE: OWA Link in Remote Web Workplace
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Tue, 06 Nov 2007 09:57:45 GMT
Hi Wav,
Thanks for posting in our newsgroup.
From your description, I know when you click the "Use Outlook Web Access"link, you get error message: Page Cannot be Displayed error (DNS). If
that's not right, please don't hesitate to let me know.
When you click the Use Outlook Web Access link in RWW, the IE should open
OWA within the RWW frame. The logged on user's credential is forwarded to
the OWA site and OWA opens automatically. Based on my experience, the
problem may be caused by incorrect IIS settings:
First, please rerun the CEICW, this helps us to configure network
successfully:
1. Click Start, click Server Management. Click To Do List and then click
"Connect to the Internet". Click Next, and go through the Internet option.
2. Select Enable firewall and click Next.
3. On the Web Services Configuration page shows, make sure Remote Work
Webplace and Outlook Web Access are selected. Click Next.
4. On the Web Server Certificate page shows. Select "Create a new Web
server certificate", and type your FQDN (mail.domain.com) in the "Web
server name" text box. Click Next.
IMPORTANT: The FQDN that you type in the "Web server name" box must be the
same name that you use to connect to the Web site from the Internet. For
example, if the URL that you use to connect to the RWW is
https://server.contoso.com/remote, type "server.contoso.com" (without the
quotation marks) in the "Web server name" box.
5. Go through the steps to finish the wizard.
More info:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763
If the problem persists, please help me collect the collect the following
information for deep research:
1. Did the Use Outlook Web Access link in RWW ever work? If so, what
important change did you made before the issue first occurred?
2. Do you access OWA with URL: https://server.domain.com/exchange?
3. Do you access RWW with URL: https://server.domain.com/remote?
4. The screen shot of when you see message: Page Cannot be Displayed error
(DNS).
5. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-robeli@xxxxxxxxxxxxx with subject:
40910261- OWA Link in Remote Web Workplace.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
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<OWA works fine when using full address (website.com/exchange) inside and
<outside network. However, when users and administrators login to the RWW
the
<"Use Outlook Web Access" link does not work. When you click the link it
<appears to think about it for a few seconds but then goes to a Page Cannot
be
<Displayed error (DNS).
<
<Any thoughts?
<
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