Re: Connection to MS Exchange Unavailable

Hi,

Thanks for your reply.

Yes, the sbsdefault.prf file is on the client workstation. This file can be
opened by Outlook. Please do the following:

1. Double click sbsdefault.prf file.
2. Click Open with, click Browse and select the c:\program files\Microsoft
Outlook\Office 11\Outlook.exe.
4. Click OK two time.

Check if the Outlook profile is created successfully.

Also there is also a sbsdefault.prf file in the \\sbsserver\clients\setup
folder. Double click this file can also create a Outlook profile.

For the group policy issue, I need to collect more information to make
research, please help me collect:

1. Logon as problematic user and run gpresult /v >c:\gpresult.txt. Sent the
gpresult.txt to me.

2. MPS Report on problematic workstation:

1) Download MPSreport_network

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
2) Run MPSRPT_NETWORK.exe on the server box.
3) The tool will automatically collect the information. This procedure will
take 10~15 minutes.
4) Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
5) Send the .cab file directly to me.

Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
40899061-Connection to MS Exchange Unavailable.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<X-Tomcat-ID: 52173173
<References: <1C7C7647-DF5E-42A0-B35A-2BF7EE267CB1@xxxxxxxxxxxxx>
<uK0nXmQHIHA.2064@xxxxxxxxxxxxxxxxxxxx>
<1EABA2B0-53CE-46A6-A043-0CF68F849B88@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Mon, 05 Nov 2007 06:44:27 GMT
<Subject: Re: Connection to MS Exchange Unavailable
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<Message-ID: <aEWmQd3HIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<Lines: 179
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:73731
<NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
<
<Hi,
<
<Thanks for posting in our newsgroup.
<
<From your description, I know that the SBS server can't configure Outlook
<profile for some users and the error message is:
<
<"Connection to Microsoft Exchange server is Unavailable. Outlook must be
<online or connected to complete this action."
<
<If that's not right, please don't hesitate to let me know.
<
<Please let me know the following to make the situation more clearly:
<
<1. Did you create the user account with the Add User Wizard?
<
<2. What important change did you make before the problem first occurred?
<
<Based on my experience, I'd like to give you the following suggestion:
<
<1. Please go to the folder C:\Program Files\Microsoft Windows Small
<Business Server\Clients, you will find a file sbsdefault.prf.
<2. Double click sbsdefault.prf, this will automatically create the outlook
<profile
<with the correct settings (which also include the FAX Transport) for the
<corresponding domain user.
<
<Also, please make a clean boot to make sure the problem is not caused
third
<party software:
<
<1. Click Start->Run...->type msconfig and press Enter.
<2. Click Services tab and select Hide All Microsoft Services and Disable
<All third party Services.
<3. Click Startup tab and Disable All startup items.
<4. Click OK and choose Restart.
<5. After reboot, check whether the problem still occurs.
<6. If there are no more problems, please use the above steps to enable
<services and startup items one by one in order to figure out the root
cause
<of this issue.
<
<If the problem persists, please help me collect the following information
<on the problematic computer for deep research:
<
<1. Logon as problematic user and run gpresult /v >c:\gpresult.txt. Sent
the
<gpresult.txt to me.
<
<2. MPS Report on problematic workstation:
<
<1) Download MPSreport_network
<
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<15706/MPSRPT_NETWORK.EXE
<2) Run MPSRPT_NETWORK.exe on the server box.
<3) The tool will automatically collect the information. This procedure
will
<take 10~15 minutes.
<4) Open Windows Explorer, navigate to the folder:
<%SystemRoot%\MPSReports\Network\Reports\Cab\
<5) Send the .cab file directly to me.
<
<Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<40899061-Connection to MS Exchange Unavailable.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<Thread-Topic: Connection to MS Exchange Unavailable
<<thread-index: AcgdCyBxov84h7F5QTyKq70T3Yqeqg==
<<X-WBNR-Posting-Host: 207.46.19.197
<<From: =?Utf-8?B?SGVscGluRkw=?= <HelpinFL@xxxxxxxxxxxxxxxxxxxxxxxxx>
<<References: <1C7C7647-DF5E-42A0-B35A-2BF7EE267CB1@xxxxxxxxxxxxx>
<<uK0nXmQHIHA.2064@xxxxxxxxxxxxxxxxxxxx>
<<Subject: Re: Connection to MS Exchange Unavailable
<<Date: Thu, 1 Nov 2007 21:45:00 -0700
<<Lines: 52
<<Message-ID: <1EABA2B0-53CE-46A6-A043-0CF68F849B88@xxxxxxxxxxxxx>
<<MIME-Version: 1.0
<<Content-Type: text/plain;
<< charset="Utf-8"
<<Content-Transfer-Encoding: 7bit
<<X-Newsreader: Microsoft CDO for Windows 2000
<<Content-Class: urn:content-classes:message
<<Importance: normal
<<Priority: normal
<<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<<Newsgroups: microsoft.public.windows.server.sbs
<<Path: TK2MSFTNGHUB02.phx.gbl
<<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:73269
<<NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<
<<Not at first, but if I try to do it again it goes through. That isn't
<<supposed to work that way though. It also doesn't take care of the Group
<<Policy Issues.
<<
<<THanks for your response.
<<
<<"seth" wrote:
<<
<<> in outlook, if you setup the account manually and click the check name
<<> button, does it put the full name and exchange server in there?
<<>
<<> "HelpinFL" <HelpinFL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
<<> news:1C7C7647-DF5E-42A0-B35A-2BF7EE267CB1@xxxxxxxxxxxxxxxx
<<> >I recently posted a question that resembled this.....
<<> >
<<> > I can typically login to a workstation under a username that is
<registed
<<> > on
<<> > the SBS. When I login to that user I can typically click on Outlook
<2003
<<> > and
<<> > it will configure the settings for that user automatically. The only
<<> > thing
<<> > it asks for is to verify the username and the initial. Once that is
<<> > completed we have email for that user.
<<> >
<<> > Today I was told my a new employee that when she click on Outlook she
<<> > received an error message.
<<> >
<<> > "Connection to Microsoft Exchange server is Unavailable. Outlook
must
<be
<<> > online or connected to complete this action."
<<> >
<<> > I am connected. Everyone else is receiving email fine. Outlook is
<<> > online.
<<> > It doesn't say disconnected.
<<> >
<-------------------------------------------------------------------------
<<> >
<<> > I was told that the DNS needed to point to the server for Exchange
and
<I
<<> > changed it and it worked great. The other day I add another user. I
<<> > logged
<<> > into the Client Computer and clicked on Outlook and everthing was
<great.
<<> > Today that user logged onto a different computer and tried to login to
<<> > Outlook and it didn't automatically setup that user up like it
<normally
<<> > does.
<<> > In addition, the Group Policy that everyone else has didn't come up
<under
<<> > that user.
<<> >
<<> > I had another user log on to that same Client Computer and they had no
<<> > issues with Outlook or Group Policy.
<<> >
<<> > Please Help.
<<> >
<<>
<<>
<<
<
<

.