Re: Connection to MS Exchange Unavailable

In addition, my problem also expands to the lack of Group Policy extending to
that new user. Where previous user of the same Client had no problem with
the Group Policy given by the server. The Group Policy seems to work for
some things, but not for others. For example this user that has the issues
was able to receive the Group Policy for certain connections in the Firewall
Settings, but not all the correct settings in Internet Explorer settings.

Any Ideas.

"Robert Li [MSFT]" wrote:

Hi,

Thanks for posting in our newsgroup.

From your description, I know that the SBS server can't configure Outlook
profile for some users and the error message is:

"Connection to Microsoft Exchange server is Unavailable. Outlook must be
online or connected to complete this action."

If that's not right, please don't hesitate to let me know.

Please let me know the following to make the situation more clearly:

1. Did you create the user account with the Add User Wizard?

2. What important change did you make before the problem first occurred?

Based on my experience, I'd like to give you the following suggestion:

1. Please go to the folder C:\Program Files\Microsoft Windows Small
Business Server\Clients, you will find a file sbsdefault.prf.
2. Double click sbsdefault.prf, this will automatically create the outlook
profile
with the correct settings (which also include the FAX Transport) for the
corresponding domain user.

Also, please make a clean boot to make sure the problem is not caused third
party software:

1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If the problem persists, please help me collect the following information
on the problematic computer for deep research:

1. Logon as problematic user and run gpresult /v >c:\gpresult.txt. Sent the
gpresult.txt to me.

2. MPS Report on problematic workstation:

1) Download MPSreport_network

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
2) Run MPSRPT_NETWORK.exe on the server box.
3) The tool will automatically collect the information. This procedure will
take 10~15 minutes.
4) Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
5) Send the .cab file directly to me.

Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
40899061-Connection to MS Exchange Unavailable.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

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<Not at first, but if I try to do it again it goes through. That isn't
<supposed to work that way though. It also doesn't take care of the Group
<Policy Issues.
<
<THanks for your response.
<
<"seth" wrote:
<
<> in outlook, if you setup the account manually and click the check name
<> button, does it put the full name and exchange server in there?
<>
<> "HelpinFL" <HelpinFL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
<> news:1C7C7647-DF5E-42A0-B35A-2BF7EE267CB1@xxxxxxxxxxxxxxxx
<> >I recently posted a question that resembled this.....
<> >
<> > I can typically login to a workstation under a username that is
registed
<> > on
<> > the SBS. When I login to that user I can typically click on Outlook
2003
<> > and
<> > it will configure the settings for that user automatically. The only
<> > thing
<> > it asks for is to verify the username and the initial. Once that is
<> > completed we have email for that user.
<> >
<> > Today I was told my a new employee that when she click on Outlook she
<> > received an error message.
<> >
<> > "Connection to Microsoft Exchange server is Unavailable. Outlook must
be
<> > online or connected to complete this action."
<> >
<> > I am connected. Everyone else is receiving email fine. Outlook is
<> > online.
<> > It doesn't say disconnected.
<> >
-------------------------------------------------------------------------
<> >
<> > I was told that the DNS needed to point to the server for Exchange and
I
<> > changed it and it worked great. The other day I add another user. I
<> > logged
<> > into the Client Computer and clicked on Outlook and everthing was
great.
<> > Today that user logged onto a different computer and tried to login to
<> > Outlook and it didn't automatically setup that user up like it
normally
<> > does.
<> > In addition, the Group Policy that everyone else has didn't come up
under
<> > that user.
<> >
<> > I had another user log on to that same Client Computer and they had no
<> > issues with Outlook or Group Policy.
<> >
<> > Please Help.
<> >
<>
<>
<


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