Re: PPTP remote access ports dissapear - HELP PLEASE!

Thanks Terence,

I don't quiet agree with you thought. 1) I am using standard edition of SBS 2003 R2, so there is no issues with ISA 2004. 2) I don't have any ghost COM port & modem, the system is clean. 3) My feeling is the RRAS conflict with some policy, cause everything happens.

Bing

Terence Liu [MSFT] wrote:
Hello Customer,

Thank you for posting here.

First please perform the steps in my previous reply. If the issue persists after you finish the steps, please go to the following:

Step 1: Please install the following hotfix:

You may experience network-related problems after you install Windows Server 2003 SP2 or the Scalable Networking Pack on a Windows Small Business Server 2003-based computer
http://support.microsoft.com/?id=936594

Step 2:
=======
1. Open C:\windows\inf folder, find netrasa.inf file. Make a backup copy of this files.
2. Open it and remove the entries under Excludefromselect=
3. Please update the Wan miniport driver from the device manager
4. Reboot the server and test the issue.

Step 3:
========
If the issue persists, let's do the following steps to uninstall all ghosted com ports and ghosted modems:

1. Click Start/Run. In the open box, type CMD and click OK.
2. At the command prompt, type the following lines, pressing ENTER after each line

set devmgr_show_nonpresent_devices=1
cd\<%SystemRoot%>\System32
start devmgmt.msc

Note: <%SystemRoot%> is referred to the folder in which SBS 2003 is installed.

3. Go to Device Manager and check whether there is any ghosted com port or ghosted modem installed on the computer. If so, please remove it.

Note: You must first select "show hidden devices" on the Device Manager "View" menu before you can see devices that are no longer present in the system.

4. Please test the issue again.

If we cannot resolve the issue after we perform the above steps, please create a new post to get further help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue.

Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Date: Thu, 01 Nov 2007 21:07:39 -0400
| From: wubing <wubing@xxxxxxxxxxx>
| User-Agent: Thunderbird 2.0.0.6 (Windows/20070728)
| MIME-Version: 1.0
| Subject: Re: PPTP remote access ports dissapear - HELP PLEASE!
| References: <1322E5A9-7958-4BDC-B8B5-8E347D082A20@xxxxxxxxxxxxx> <eBKH0BH8HHA.5204@xxxxxxxxxxxxxxxxxxxxxx> <3AC86A4F-296B-4F4F-BBFA-9A109FBBB08B@xxxxxxxxxxxxx> <0mL4Y2S8HHA.4100@xxxxxxxxxxxxxxxxxxxxxx>
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| Newsgroups: microsoft.public.windows.server.sbs
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| Lines: 1 | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:73237
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| | I had similar problem. Some time server rebooting back without any | network connectivity. I have to manually turn off RRAS and reboot then | enable & reconfig RRAS. Tried new NIC driver and, SP2 no help. I don't | know what to do.
| | Terence Liu [MSFT] wrote:
| > Hello Jorge,
| > | > Thank you for reply.
| > | > I hope everything is going well.
| > | > If there's anything else I can do for you, please do not hesitate to let me | > know.
| > | > Thank you and have a nice day,
| > | > Best regards,
| > | > Terence Liu(MSFT)
| > | > Microsoft CSS Online Newsgroup Support
| > | > Get Secure! - www.microsoft.com/security
| > | > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues | > regarding other Microsoft products, you'd better post in the corresponding | > newsgroups so that they can be resolved in an efficient and timely manner. | > You can locate the newsgroup here: | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | > When opening a new thread via the web interface, we recommend you check the | > "Notify me of replies" box to receive e-mail notifications when there are | > any updates in your thread. When responding to posts via your newsreader, | > please "Reply to Group" so that others may learn and benefit from your | > issue.
| > | > Microsoft engineers can only focus on one issue per thread. Although we | > provide other information for your reference, we recommend you post | > different incidents in different threads to keep the thread clean. In doing | > so, it will ensure your issues are resolved in a timely manner. | > | > For urgent issues, you may want to contact Microsoft CSS directly. Please | > check http://support.microsoft.com for regional support phone numbers.
| > | > Any input or comments in this thread are highly appreciated.
| > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no rights.
| > | > --------------------
| > | Thread-Topic: PPTP remote access ports dissapear - HELP PLEASE!
| > | thread-index: AcfwiTB1ywuhrXIwS+i5eCdSQJZhqw==
| > | X-WBNR-Posting-Host: 207.46.192.207
| > | From: =?Utf-8?B?amJhY2s=?= <jback@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <1322E5A9-7958-4BDC-B8B5-8E347D082A20@xxxxxxxxxxxxx> | > <eBKH0BH8HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: PPTP remote access ports dissapear - HELP PLEASE!
| > | Date: Thu, 6 Sep 2007 06:24:01 -0700
| > | Lines: 150
| > | Message-ID: <3AC86A4F-296B-4F4F-BBFA-9A109FBBB08B@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
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| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:61203
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | | > | Thanks sooo much for your response.....I will try and post the result!
| > | | > | Jorge
| > | | > | "Terence Liu [MSFT]" wrote:
| > | | > | > Hello Jorge,
| > | > | > | > Thank you for posting here.
| > | > | > | > According to your description, I understand that the WAN Miniports | > (PPTP) | > | > ports disappear from the RRAS console. If I have misunderstood the | > problem, | > | > please don't hesitate to let me know.
| > | > | > | > Based on my research, SBS have wizard to configure the VPN, we do not | > need | > | > to manually configure the VPN in RRAS. I suggest we try the following | > steps | > | > to reconfigure the VPN on SBS via recommended wizards to see if we can | > | > resolve this issue:
| > | > | > | > 1) Disable RRAS
| > | > | > | > a. Schedule a network down time.
| > | > | > | > b. Please open Routing and Remote Access console on SBS thru run | > command | > | > "rrasmgmt.msc"
| > | > | > | > c. Right click the SBSname (local), select Disable Routing and Remote | > | > Access console
| > | > | > | > 2) Run CEICW on SBS
| > | > | > | > You have to rerun the CEICW to make sure your SBS 2003 server have | > right | > | > network configuration. Go through the follow KB and Rerun CEICW again | > | > carefully. | > | > | > | > How to configure Internet access in Windows Small Business Server 2003
| > | > http://support.microsoft.com/kb/825763/en-us
| > | > | > | > 3) Run Remote Access wizard | > | > | > | > a. On the Small Business Server 2003-based server, click To Do List in | > the | > | > left pane of the Server Management console. | > | > | > | > b. Under Network Tasks, click Configure Remote Access. | > | > | > | > c. Click Next, click Enable Remote Access, click to select the VPN | > Access | > | > check box, and then click Next. | > | > | > | > d. Type the fully qualified public domain name (your public DNS name) | > of | > | > your server, click Next, and then click Finish. | > | > | > | > e. When the wizard is completed, click Close. | > | > | > | > 4) Then you can access RWW to download Connection Manager or copy the | > file | > | > from SBS server c:\ ClientApps\Connection Manager\SBSPackage.exe. | > Please | > | > save the sbspackage.exe file in VPN client computer. Then double-click | > | > SBSPackage.exe to run it. After this file run the "connect to small | > | > business server" will be created and you can use it to connect VPN to | > your | > | > SBS server.
| > | > | > | > Then, monitor the VPN on SBS. If the issue happen again, please let me | > know.
| > | > | > | > I hope these steps will give you some help. | > | > | > | > Thanks and have a nice day!
| > | > | > | > Best regards,
| > | > | > | > Terence Liu(MSFT)
| > | > | > | > Microsoft CSS Online Newsgroup Support
| > | > | > | > Get Secure! - www.microsoft.com/security
| > | > | > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have issues | > | > regarding other Microsoft products, you'd better post in the | > corresponding | > | > newsgroups so that they can be resolved in an efficient and timely | > manner. | > | > You can locate the newsgroup here: | > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | > | > | > When opening a new thread via the web interface, we recommend you check | > the | > | > "Notify me of replies" box to receive e-mail notifications when there | > are | > | > any updates in your thread. When responding to posts via your | > newsreader, | > | > please "Reply to Group" so that others may learn and benefit from your | > | > issue.
| > | > | > | > Microsoft engineers can only focus on one issue per thread. Although we | > | > provide other information for your reference, we recommend you post | > | > different incidents in different threads to keep the thread clean. In | > doing | > | > so, it will ensure your issues are resolved in a timely manner. | > | > | > | > For urgent issues, you may want to contact Microsoft CSS directly. | > Please | > | > check http://support.microsoft.com for regional support phone numbers.
| > | > | > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | > | > | > This posting is provided "AS IS" with no warranties, and confers no | > rights.
| > | > | > | > --------------------
| > | > | Thread-Topic: PPTP remote access ports dissapear - HELP PLEASE!
| > | > | thread-index: Acfvt+wqiGP2f2PNS8+26MJaikoLmQ==
| > | > | X-WBNR-Posting-Host: 207.46.19.168
| > | > | From: =?Utf-8?B?amJhY2s=?= <jback@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: PPTP remote access ports dissapear - HELP PLEASE!
| > | > | Date: Wed, 5 Sep 2007 05:26:02 -0700
| > | > | Lines: 19
| > | > | Message-ID: <1322E5A9-7958-4BDC-B8B5-8E347D082A20@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:60964
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > | | > | > | I have a windows 2003 small business server, service pack 2 with all | > the | > | > | latest updates. I have enabled 10 pptp wan miniports for remote users | > to | > | > vpn | > | > | from home to the office. There are also 10 L2TP wan miniports. | > Everything | > | > | works great and people can vpn remotely using the microsoft built in | > | > client | > | > | on xp. | > | > | | > | > | HOWEVER, every few weeks, the 10 PPTP ports disappear!! I go into the | > | > | Routing and Remote Access interface and the ports are not listed!! At | > | > that | > | > | point, obviously no one can VPN in again. If i simply reboot the | > server, | > | > the | > | > | ports reappear in "Administrative Tools > Routing and Remote Access" | > and | > | > | everything works great. There are no event viewer messages that seem | > to | > | > | relate to this and i can see absoutely no pattern as to when the | > ports | > | > | disappear.
| > | > | | > | > | Is there a setting for how long these ports stay active???
| > | > | | > | > | Any help here would be greatly appreciated.
| > | > | | > | > | Jorge
| > | > | | > | > | > | > | > | | > |

.

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