Re: exchange information store won't mount URGENT HELP GREATLY APPRECIATED

Hi Laurin,

Thanks for your reply.

I made research on the your screen shot. I found the Microsoft Exchange
System Attendant was stopped. By default when you stop the Exchange System
Attendant, the Microsoft Exchange Information Store service is stopped too.
Please double confirm when you try to mount the mailbox store, the Exchange
System Attendant and Microsoft Exchange Information Store services are
started.

I also found the database is clean shut down and Log Required:0-0(0x0-0x0).
The shows all the transaction logs are committed to the store. You can
safely delete all the Exx.log file in c:\program files\Exchsrvr\MDBDATA
folder and try again.

If the problem persists, please help me collect the following information
to me:

1. Screen shot of the error message when you mount the mailbox store.

2. Application log

1) Click Start -> Run, type EVENTVWR.MSC and click OK.
2) Right click the Application Event, select Save Log File as, save it to
..evt file.
3) Email me the file

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<X-Tomcat-ID: 37001579
<References: <uUuzajtEIHA.2268@xxxxxxxxxxxxxxxxxxxx>
<uQ$gYduEIHA.1316@xxxxxxxxxxxxxxxxxxxx>
<OtxCPGvEIHA.4772@xxxxxxxxxxxxxxxxxxxx>
<HM2ZdoqFIHA.4268@xxxxxxxxxxxxxxxxxxxxxx>
<pin36xqFIHA.5176@xxxxxxxxxxxxxxxxxxxxxx>
<kP$l#p3FIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain
<Content-Transfer-Encoding: 7bit
<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Fri, 26 Oct 2007 02:49:46 GMT
<Subject: Re: exchange information store won't mount URGENT HELP GREATLY
APPRECIATED
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<Message-ID: <GYAjPv3FIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<Lines: 135
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:71855
<NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
<
<Hi Laurin,
<
<I made deep research on your error message and log. I found the following
<events in the logs.
<
<Event Type: Information
<Event Source: MSExchangeIS Public Store
<Event Category: General
<Event ID: 9539
<Date: 10/23/2007
<Time: 12:59:31 AM
<User: N/A
<Computer: SERVER
<Description:
<The Microsoft Exchange Information Store database "First Storage
<Group\Public Folder Store (SERVER)" was stopped.
<
<For more information, click http://www.microsoft.com/contentredirect.asp.
<Event Type: Information
<Event Source: MSExchangeIS Mailbox Store
<Event Category: General
<Event ID: 9523
<Date: 10/23/2007
<Time: 12:59:52 AM
<User: N/A
<Computer: SERVER
<Description:
<The Microsoft Exchange Database "First Storage Group\Mailbox Store
<(SERVER)" has been started.
<
<For more information, click http://www.microsoft.com/contentredirect.asp.
<
<It seems the Mailbox store is still mounted. I need to double confirm this
<with you . The "eseutil /mh" command can only be run when the store is
<dismounted. You can check by the following steps:
<
<To dismount the Mailbox Store.
<
<1. Open Exchange Server Management.
<2. Go to Domain(Exchange)\Servers\ServerName\First Storage Group\Mailbox
<Store.
<3. Right-click Mailbox Store, and then click Dismount Store.
<
<If the mailbox store is dismounted already, please check the following
<steps to see if you can run the "eseutil /mh" command.
<
<Step 1: Please make sure the system has full permission on the Database.
<Check the NTFS permission on the c:\Program Files\Exchsrvr\MDBDATA folder.
<
<Authenticated Users: Read & Execute, List Folder Contents, Read
<CREATOR OWNER:
<Server Operators: Modify, Read & Execute, List Folder Contents, Read, Write
<SYSTEM: Full Control
<
<Step 2: Please make a clean boot to make sure the problem is not caused
<third party software:
<
<1. Click Start->Run...->type msconfig and press Enter.
<2. Click Services tab and select Hide All Microsoft Services and Disable
<All third party Services.
<3. Click Startup tab and Disable All startup items.
<4. Click OK and choose Restart.
<5. After reboot, check whether the problem still occurs.
<6. If there are no more problems, please use the above steps to enable
<services and startup items one by one in order to figure out the root
cause
<of this issue.
<
<Step 3: Please stop the Information Store and SMTP service, try again.
<
<1. Run the service.msc command.
<2. Double click Microsoft Exchange Information Store, set the startup type
<to Manual.
<3. Double click Simple Mail Transfer Protocol(SMTP), set the startup type
<to Manual.
<4. Click OK.
<5. Reboot server.
<6. Try again.
<
<Please try the steps and let me know the result.
<
<I am looking forward to hear from you.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<Newsgroups: microsoft.public.windows.server.sbs
<<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<<Organization: Microsoft
<<Date: Fri, 26 Oct 2007 02:47:04 GMT
<<Subject: Re: exchange information store won't mount URGENT HELP GREATLY
<APPRECIATED
<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<MIME-Version: 1.0
<<Content-Type: text/plain
<<Content-Transfer-Encoding: 7bit
<<
<<From the customer's e-mail:
<<
<<I didn't run eseutil /mh yet. I cannot run it I guess while users are
<<currently accessing it? I get an error of the db is locked:
<<
<<"
<<C:\>"C:\Program Files\Exchsrvr\bin\eseutil.exe" /mh "C:\Program
<<Files\Exchsrvr\m dbdata\priv1.edb"
<<
<<Microsoft(R) Exchange Server Database Utilities Version 6.5 Copyright (C)
<<Microsoft Corporation. All Rights Reserved.
<<
<<Initiating FILE DUMP mode...
<< Database: C:\Program Files\Exchsrvr\mdbdata\priv1.edb
<<
<<Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot
<<access file, the file is locked or in use) after 33.15 seconds.
<<
<<"
<<
<<
<<Also attached is the cab file.
<<
<<Cheers
<<
<<Laurin
<<
<
<

.

Relevant Pages

  • Re: Microsoft is creating Zombie machines!!!
    ... >> Seeing as Microsoft are insisting on a scan to verify the legitimacy ... ventilation; avoid extreme temperatures and store in a cool, ... away from open flames, naked flames and old flames; avoid inhaling fumes; ...
    (alt.os.windows-xp)
  • Re: The grand success known as microsoftSF
    ... software giant was plunging into the retail market, ... microsoftSF store in San Francisco¹s Metreon Sony ... Microsoft software and hardware, as well as the ... "We are partnering with Sony on different things and will continue to do so, ...
    (comp.sys.mac.advocacy)
  • Re: Messages stuck in local delivery queue
    ... You seemed to have helped out Dave, so I'm wondering if you can help me out. ... store got dismounted and I couldnt remount it (it is only one store - i only ... Microsoft CSS Online Newsgroup Support ...
    (microsoft.public.windows.server.sbs)
  • RE: Event ID 447
    ... How do I create more than 1 mail box store in SBS? ... Backup the Exchange Mailbox store. ... Using Microsoft Exchange Server 2003 Recovery Storage Groups ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • Re: exchange information store wont mount URGENT HELP GREATLY APPRECIATED
    ... The Microsoft Exchange Information Store database "First Storage ... Click Startup tab and Disable All startup items. ...
    (microsoft.public.windows.server.sbs)