RE: one Exchange account doesnt receive external mail anymore
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 29 Oct 2007 10:32:25 GMT
Hello Martin,
Thank you for your email.
As you know, we do not support non-English post or non-English products in
our SBS public Newsgroup, and I'm unable to analyze non-English logs for
you. I suggest you to find your local support for further investigation.
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
Additional, the bad POP3 email and DHCP service on SBS, I want to show you
some general suggestions:
Bad POP3 email:
Some time the POP3 mailbox receive some big email, or the email is
corrupted in the POP3 mailbox. Then, we cannot receive it thru POP3
connector or Outlook Express. Then bad email will stick in the queue, so
you unable to receive email from POP3 connector any more. At this time, you
need to logon the POP3 mailbox thru web entrance, and delete the bad email.
Then, the POP3 connector will work fine. If you do not have web entrance
for the POP3 mailbox, please contact your POP3 mailbox ISP for help.
The CEICW fail for the DHCP:
The SBS must be the only DHCP server in SBS network. You cannot run DHCP on
your firewall. Please disable DHCP on firewall and enable DHCP on SBS.
Then, run the CEICW again.
Go through the follow KB and rerun CEICW carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
If the issue persists, please contact your local Microsoft support for help.
Thank you for your understanding.
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: one Exchange account doesnt receive external mail anymore
| thread-index: AcgYB9tj4JkOpL7VS7Kx69uLjGSBCQ==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?TWFydGluIEJlaG5z?= <MartinBehns@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1190738604.286076.240730@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
<5454A8E7-5223-41B9-A16E-70DB31A02FFD@xxxxxxxxxxxxx>
<3vfQ#JkEIHA.4664@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: one Exchange account doesnt receive external mail anymore
| Date: Fri, 26 Oct 2007 12:39:00 -0700
| Lines: 230
| Message-ID: <99A2B780-3E43-4686-92A8-A8C28B2E1E9E@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:72028
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Dear Terence Liu,
|
| thanks again for posting and your time to solve my issue. I did as you
said
| and set up the Outlook Express on the SBS 2003. It downloaded most of the
| mails without any error! Except for the older ones, where I received this
| error message:
|
| Nachricht (message) Nr. 79 konnte nicht abgerufen werden (could not be
| received). Konto: 'mx1.xxx-xxx.de', Server: 'mx1.xxx-xxx.de', Protokoll:
| POP3, Serverantwort: '-ERR Can't open the message file - it's gone!',
Port:
| 110, Secure (SSL): Nein, Serverfehler: 0x800CCC90, Fehlernummer:
0x800420CD
|
| The rest (approx 140 mails) was just fine.
|
| Furthermore I tried the run CEICW as you described in the first part of
your
| response but I couldnt get past number c. Click connect to the internet.
I
| always received an error message in German stating something like "The
| assistant can not confige the DHCP options - make sure DHCP server is
running
| ... etc"
|
| For your info I disabled DHCP on the SBS and started a DHCP Server on my
| firewall. Maybe this could be a problem? All client computers receive
their
| DHCP-data just fine.
|
| Thanx so far! Will post this to your email as well!
|
| Regards, Martin Behns
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Martin,
| >
| > Thank you for your email.
| >
| > Since you use POP3 connector to get external email. Please check your
event
| > log to see if there some POP3 connector error.
| >
| > I suggest you try to run CEICW to reconfigure the POP3 connector on SBS
to
| > see if it help:
| >
| > Go through the follow KB and Rerun CEICW again carefully.
| >
| > How to configure Internet access in Windows Small Business Server 2003
| > http://support.microsoft.com/kb/825763/en-us
| >
| > Detailed steps for your reference:
| >
| > a. Open Server Management.
| > b. Click To Do List.
| > c. Click Connect to the Internet.
| > d. Proceed to the "Firewall" page and select "Enable Firewall".
| > e. On the "Services Configuration" page, make sure that "E-mail"
service
| > has been checked.
| > f. On the "Web Services Configuration" page, check the web services
that
| > you want to publish.
| > g. On the "Web Server Certificate" page, choose "Create a new Web
server
| > certificate" and key in your public domain name in the box.
| > h. On the "Internet E-mail" page, choose "Enable Internet e-mail".
| > i. On the "E-mail Delivery Method" page, choose DNS or Smart Host to
route
| > outbound emails.
| > j. Since you're using POP3 connector, please enable POP3 Connector.
| > k. Key in your e-mail domain name in "Email Domain Name" page.
| > l. Configure POP3 account and scheduling settings, then finish the
wizard.
| >
| > Note: please take more care of the problematic user account.
| >
| > Then, test this issue.
| >
| > Meanwhile, you unable to find the mail in the Exchange Message
Tracking,
| > the mail may not receive to Exchange. Please use the following steps to
| > test the problematic external POP3 mailbox:
| >
| > Use Outlook Express to verify connectivity to the POP3 server
| > You can configure Microsoft Outlook Express on the Windows Small
Business
| > Server-based computer to retrieve e-mail messages. If you cannot use
| > Outlook Express to retrieve e-mail messages, you will not be able to
use
| > the POP3 Connector to retrieve those e-mail messages. To configure
Outlook
| > Express, follow these steps:
| > 1. Click Start, point to All Programs, and then click Outlook Express.
| > 2. If this is the first time that you have started Outlook Express and
if
| > the Outlook Express Internet Connection Wizard starts, go to step 5.
| > 3. On the Tools menu, click Accounts, and then click the Mail tab.
| > 4. Click Add, and then click Mail.
| > 5. In the Display name box, type your name in the format that you want
| > your e-mail recipients to see, and then click Next.
| > 6. In the E-mail address box, type your e-mail alias, and then click
Next.
| >
| > 7. Leave the POP3 selection in the My incoming mail server is a list,
and
| > then type the remote POP3 server's fully qualified domain name in the
| > Incoming mail (POP3, IMAP, or HTTP) server box. For example, type
| > pop.fabrikam.com .
| > 8. In the Outgoing mail (SMTP) server box, type the fully qualified
domain
| > name of your Windows Small Business Server-based computer. For example,
| > type mail.contoso.local .
| > 9. Click Next, type your POP3 e-mail account name in the Account name
box,
| > type the password that you use to access the remote POP3 server in the
| > Password box, click Next, and then click Finish.
| > 10. Click the account that you just created, and then click
Properties.
| > 11. Click the Advanced tab, click to select the Leave a copy of
messages
| > on server check box, and then click OK.
| > 12. Click Close to quit the Internet Accounts dialog box.
| > 13. On the Tools menu, point to Send and Receive, and then click the
POP3
| > e-mail account that you just created.
| >
| > Can you receive email from the OE? If no, the POP3 mailbox may not
work,
| > please contact the POP3 mailbox support.
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: one Exchange account doesnt receive external mail
anymore
| > | thread-index: AcgRnbTpYNKcsBFQS/CjMiiqPpXaag==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?TWFydGluIEJlaG5z?= <Martin
| > Behns@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <1190738604.286076.240730@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: one Exchange account doesnt receive external mail anymore
| > | Date: Thu, 18 Oct 2007 08:44:02 -0700
| > | Lines: 49
| > | Message-ID: <5454A8E7-5223-41B9-A16E-70DB31A02FFD@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 8bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:70165
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi,
| > |
| > | sorry for answering that late. I have been on vacation and after my
| > return
| > | my boss pulled me of this matter for something urgent that came up.
| > |
| > | Anyways, thanks to both of you for replying. So I checked some of the
| > | questions you mentioned, since I don�t understand all of it!
| > |
| > |
| > | 1. No, I am not getting a NDR on the sender.
| > | 2. I collect mail through the standard pop3 connector that is
delivered
| > with
| > | SBS2003
| > | 3. The Mails send in do not appear in the Exchange Message Tracking
at
| > all ââ?¬â??
| > | seem to have disappeared.
| > | 4. Logfile Windows\System32\logfiles\SMTPSvc1
| > | 5. no I do not use anti-spam software on the SBS
| > |
| > | I will perform the exmerge asap and will let you know. Since I
haven�t
| > done
| > | this before I need to study your linked reading. Once I am done I
come
| > back
| > | to you
| > |
| > |
| > | Thanks for your support and sorry for waiting that long. With your
help I
| > am
| > | hopeful to solve this issue!
| > |
| > | Regards, Martin Behns
| > |
| > |
| > |
| > | "martin.behns@xxxxxxxxxxxxxxxx" wrote:
| > |
| > | > Hi,
| > | >
| > | > I am running a Windows SBS 2003 with Exchange on it. All worked fine
| > | > for about 2 years. Suddenly without changes in the configuration
only
| > | > one user cannot receive external mail anymore while internal mail is
| > | > still delivered fine. For the rest of the accounts all works still
| > | > fine. I even created accounts for new employees which are running
| > | > totally fine!
| > | > I deleted the users account, deleted his profile on the server and
the
| > | > client and deleted his exchange account manually. Created a complete
| > | > new account, but the problem still exists.
| > | >
| > | > Did anyone experience something similar or has a clue how to solve
| > | > this issue? Thanks for your help!
| > | >
| > | > Mat
| > | >
| > | >
| > |
| >
| >
|
.
- References:
- RE: one Exchange account doesnt receive external mail anymore
- From: Terence Liu [MSFT]
- RE: one Exchange account doesnt receive external mail anymore
- From: Martin Behns
- RE: one Exchange account doesnt receive external mail anymore
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