Re: Exchange server

Hello Alma,

Thank you for update.

Please try to run the following command before to repair Exchange database:

eseutil /p "C:\program files\exchsrvr\mdbdata\pub1.edb"
-and-
eseutil /p "C:\program files\exchsrvr\mdbdata\priv1.edb"

Then, perform the steps in my pervious reply.

1. Determine if the eseutil /p command was run on the database. To do so:

a. Click Start, and then click Run.
b. In the Open box, type cmd , and then click OK.
c. Locate the C:\Program files\ExchSrvr\Bin folder, and then type the
following commands.

Note: These commands assume that you are running Exchange 2003 from drive C
in the Program Files\ExchSrvr\Bin folder and that the .edb files are in the
Program Files\ExchSrvr\Mdbdata folder.

eseutil /mh "C:\program files\exchsrvr\mdbdata\pub1.edb"
-and-
eseutil /mh "C:\program files\exchsrvr\mdbdata\priv1.edb"

d. View the output.

If the repair count attribute in the output is 0 (zero), the eseutil /p
command was not run on the database. If the repair count attribute in the
output is a number other than 0 (zero), the eseutil /p command was run on
the database.

2. Check the consistency (state) of the information store databases to
determine if you have to remove the Eseutil log files. To do so, view the
output from the command you ran in step 1.

a. The database is consistent if the output lists the database state as
Clean Shutdown. All the log files have been committed to the information
store.
b. The database is not consistent if the output lists the database state as
Dirty Shutdown. This state may occur as a result of corruption or it may
occur if the log files have not been committed to the information store
yet. To determine if this state occurs because the log files have not been
committed to the information store, wait a few minutes, and then run the
command again.

3. If the database state is listed as Clean Shutdown, remove all the log
files from the Mdbdata folder. Put these files in a backup folder.

4. Mount the information store. To do so:

a. Start Exchange System Manager. To do so, click Start, point to
Programs, point to Microsoft Exchange, and then click System Manager.
b. Double-click ServerName , right-click Mailbox Store, and then click
Mount Store.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Exchange server
| thread-index: AcgXDhSy2KP3YOmoS96aIrD2b9Y9eg==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?QWxtYQ==?= <Alma@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <5F05DDB4-847B-4574-994C-ED8D6A5F7116@xxxxxxxxxxxxx>
<eJrHGQoEIHA.936@xxxxxxxxxxxxxxxxxxxx>
<519FC0F4-4911-43EC-8261-8C43401D0580@xxxxxxxxxxxxx>
<C2FA32C8-7DE2-4592-BFC3-54A5D0FDCA20@xxxxxxxxxxxxx>
<BDF8470F-36CB-414F-AF26-C664E3E0AE43@xxxxxxxxxxxxx>
<5SvSBTvFIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Exchange server
| Date: Thu, 25 Oct 2007 06:51:02 -0700
| Lines: 241
| Message-ID: <F8540F6F-8031-4C46-99D8-B146DE8F749C@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:71641
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi,
|
| I ran the eseutil on both of the databases and both of them are in "Dirty
| Shutdown" state. I tried removing the log files and remounting the
mailbox
| stores but it doesnt work. It gives me the following error message "An
| internal error has occored, Try restarting the exchange system manager or
the
| microsoft exchange information store service or both.
| ID no: c1041724 exchange system manger."
|
| Thanks,
|
| Alma
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Alma,
| >
| > Thank you for your update.
| >
| > How about my suggestions in my previous reply? Do you perform them?
What's
| > the result?
| >
| > Now, you unable to mount the exchange database with error c1041724.
Based
| > on my research, I suggest that:
| >
| > This problem may occur if the following conditions are true:
| > a. The eseutil /p command has been run on the database that you are
trying
| > to mount.
| > b. The Eseutil log files have not been removed.
| >
| > To resolve this problem, follow these steps:
| >
| > 1. Determine if the eseutil /p command was run on the database. To do
so:
| >
| > a. Click Start, and then click Run.
| > b. In the Open box, type cmd , and then click OK.
| > c. Locate the C:\Program files\ExchSrvr\Bin folder, and then type the
| > following commands.
| >
| > Note: These commands assume that you are running Exchange 2003 from
drive C
| > in the Program Files\ExchSrvr\Bin folder and that the .edb files are in
the
| > Program Files\ExchSrvr\Mdbdata folder.
| >
| > eseutil /mh "C:\program files\exchsrvr\mdbdata\pub1.edb"
| > -and-
| > eseutil /mh "C:\program files\exchsrvr\mdbdata\priv1.edb"
| >
| > d. View the output.
| >
| > If the repair count attribute in the output is 0 (zero), the eseutil /p
| > command was not run on the database. If the repair count attribute in
the
| > output is a number other than 0 (zero), the eseutil /p command was run
on
| > the database.
| >
| > 2. Check the consistency (state) of the information store databases to
| > determine if you have to remove the Eseutil log files. To do so, view
the
| > output from the command you ran in step 1.
| >
| > a. The database is consistent if the output lists the database state as
| > Clean Shutdown. All the log files have been committed to the
information
| > store.
| > b. The database is not consistent if the output lists the database
state as
| > Dirty Shutdown. This state may occur as a result of corruption or it
may
| > occur if the log files have not been committed to the information store
| > yet. To determine if this state occurs because the log files have not
been
| > committed to the information store, wait a few minutes, and then run
the
| > command again.
| >
| > 3. If the database state is listed as Clean Shutdown, remove all the
log
| > files from the Mdbdata folder. Put these files in a backup folder.
| >
| > 4. Mount the information store. To do so:
| >
| > a. Start Exchange System Manager. To do so, click Start, point to
| > Programs, point to Microsoft Exchange, and then click System Manager.
| > b. Double-click ServerName , right-click Mailbox Store, and then click
| > Mount Store.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect the information I request in my previous reply.
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Exchange server
| > | thread-index: AcgUo6Jdl6TCdJkGTlifGk+iFxnTTw==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?QWxtYQ==?= <Alma@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <5F05DDB4-847B-4574-994C-ED8D6A5F7116@xxxxxxxxxxxxx>
| > <eJrHGQoEIHA.936@xxxxxxxxxxxxxxxxxxxx>
| > <519FC0F4-4911-43EC-8261-8C43401D0580@xxxxxxxxxxxxx>
| > <C2FA32C8-7DE2-4592-BFC3-54A5D0FDCA20@xxxxxxxxxxxxx>
| > | Subject: Re: Exchange server
| > | Date: Mon, 22 Oct 2007 05:04:01 -0700
| > | Lines: 85
| > | Message-ID: <BDF8470F-36CB-414F-AF26-C664E3E0AE43@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:70734
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Cris,
| > |
| > | Neither of these articles had the answer. The first article mentioned
| > that I
| > | needed to verify if the mailbox store was mounted and if not to mount
it,
| > | However, When I tried to mount it, it wouldn't mount. The error is as
| > follows:
| > | AN internal error has occored, Try restarting the exchange system
manager
| > or
| > | the microsoft exchange information store service or both. ID no:
c1041724
| > | exchange system manger.
| > | I tried both of these and restarting them didnt work.
| > | On the second article, it said that the error was corrected in
service
| > pack
| > | one and I have that installed.
| > |
| > | Thanks,
| > |
| > | Alma
| > |
| > | "Cris Hanna [SBS-MVP]" wrote:
| > |
| > | > Any help here for the first one?
| > | >
| > | > http://support.microsoft.com/kb/262456
| > | >
| > | > The answer for the second one may lie here
| > | > http://support.microsoft.com/kb/271410
| > | >
| > | >
| > | > "Alma" <Alma@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > | > news:519FC0F4-4911-43EC-8261-8C43401D0580@xxxxxxxxxxxxxxxx
| > | > Cris,
| > | >
| > | > 1. This started about 3 months ago.
| > | > 2. the Priv1.edb file is 507 mb
| > | > 3. The event log has the following 2 errors:
| > | >
| > | > The MAPI call 'OpenMsgStore' failed with the following error:
| > | > The Microsoft Exchange Server computer is not available. Either
there
| > are
| > | > network problems or the Microsoft Exchange Server computer is down
for
| > | > maintenance.
| > | > The MAPI provider failed.
| > | > Microsoft Exchange Server Information Store
| > | > ID no: 8004011d-0526-00000000
| > | >
| > | > Error initializing session for virtual machine SERVER. The error
number
| > is
| > | > 0x8004011d. Make sure Microsoft Exchange Store is running.
| > | >
| > | > 4. No error messages on the screen. When I try to connect to
exchange
| > | > through outlook it says that the server is not availible.
| > | >
| > | > 5. This is the way it is for all users.
| > | >
| > | >
| > | > Thanks,
| > | >
| > | > Alma
| > | >
| > | > "Cris Hanna [SBS-MVP]" wrote:
| > | >
| > | > > this is a pretty vague posting
| > | > > 1. How long ago did this start?
| > | > > 2. How big is priv1.edb file
| > | > > 3. Event Log errors?
| > | > > 4. Error messages on the screen?
| > | > > 5. Is this true for all users??
| > | > >
| > | > > --
| > | > > Cris Hanna [SBS-MVP]
| > | > > -------------------------------------------------
| > | > > Microsoft MVPs
| > | > > Independent Experts (MVPs do not work for MS)
| > | > > Real World Answers
| > | > > ---------------------------------------------------------
| > | > > Please do not contact me directly regarding issues
| > | > >
| > | > > "Alma" <Alma@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > | > news:5F05DDB4-847B-4574-994C-ED8D6A5F7116@xxxxxxxxxxxxxxxx
| > | > > Hello,
| > | > >
| > | > > I have SBS 2003 and the exchange server wont open the
mailboxes. I
| > | > tried to
| > | > > restore from a backup but it didnt work. Can anyone help?
| > | > >
| > | > > Thanks,
| > | > >
| > | > > Alma
| > | >
| > |
| >
| >
|

.

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