Re: Two modems installed, only one showing in Fax Service

Hello Customer,

Thank you for posting here.

According to your description, I understand that you installed 2 modems on
the server, but only one can be seen in the "Configure Fax Services" wizard
and Fax Service console. If I have misunderstood the problem, please don't
hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Please try to restart the server and test the issue again. Please notice
that some hardware change needs restart before it take effect.

2. Please contact the modem vendor for latest driver and install it on SBS,
restart SBS and then test the issue.

3. Please test whether it has some conflicts between these two COM ports.
To do so:

a. Right click My Computer, click properties, click Hardware tab, click
Device Manager button.
b. In the Device Manager, unfold yourservername -> Ports (Com & LPT),
double click Communications Port (COM3), click Resources tab, Write down
the I/O Range value and IRQ value
c. Double click Communications Port (COM4), check the I/O Range value and
IRQ value. Compare these two value make sure they don't conflict.
d. If they are conflict, please change their setting. Make sure these two
COM ports didn't conflict with any other ports.
e. Please then test the issue again.

4. If the issue persists, please try to change to the other COM ports
except these two ports, then test the issue.

5. Try to use different model or different brand then test the issue after
restart server.

6. If the issue persists, we need to complete reinstall fax service on SBS:

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove' before the
''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS setup Disc 1. and then
follow the guide the finish the reinstallation.

F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service.

G. Then, test this issue.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Why do you change the PCI slot of the modem? Does this issue happen
before you changed the PCI slot?

2. Do the 2 modems successful query in the Device Manager after you changed
the PCI slot?

3. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe on the server box.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: Two modems installed, only one showing in Fax Service
| thread-index: AcgSgkC6PgZhn61hSji2fpjnjPko2A==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?TVNNSVRI?= <MSMITH@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <A55D3BB8-491E-400E-920A-6A19B88B00A4@xxxxxxxxxxxxx>
<A5D523E1-FCB5-46D5-84B0-92BD920A12F3@xxxxxxxxxxxxx>
<1192819556.527060.42170@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Two modems installed, only one showing in Fax Service
| Date: Fri, 19 Oct 2007 12:00:02 -0700
| Lines: 70
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|
| After posting my original message I noticed that these modems were
| 'softmodems'. I had a suspicion that the problem could be related but
held
| out hope being they are on Microsoft 'designed for windows' list. Is this
| modem not usable for the fax service at all or just not more than one at
a
| time?
|
|
| "Andrew Rinaldi" wrote:
|
| > On Oct 19, 7:28 pm, "Costas" <cpstechgr...@xxxxxxxxx> wrote:
| > > Instead of using the US Robotics Driver , try using the Microsoft
Standard
| > > Modem driver for both of them. See if that solves the problem
| > >
| > > --
| > > Costas
| > >
| > > "MSMITH" <MSM...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > >
| > > news:A55D3BB8-491E-400E-920A-6A19B88B00A4@xxxxxxxxxxxxxxxx
| > >
| > >
| > >
| > > >I am hoping someone can shed some light on this problem.
| > >
| > > > I have two modems installed on a Windows Small Business Server 2003
R2.
| > > > Only
| > > > one of the modems is appearing on the Fax Service console and
Configure
| > > > Fax
| > > > Services wizard.
| > >
| > > > Background:
| > > > Purchased 2 USRobotics 56K PCI Faxmodems (p/n USR5670) that were on
listed
| > > > Windows Server Catalog as compatible.
| > >
| > > > Installed both modems and able to successfully query both modems in
the
| > > > device manager.
| > >
| > > > Installed Fax Service using the SBS 2003 setup disk.
| > >
| > > > I have tried rebooting, uninstalling and moving the 2nd modem to a
new PCI
| > > > slot/reinstalling, Uninstalling/reinstalling fax service,
| > > > Stopping/Restarting
| > > > fax service - but still only one of the modems is showing up in the
fax
| > > > service.
| > >
| > > > Modem 1: U.S. Robotics V.92 PCI Faxmodem
| > > > IRQ 26, COM4
| > > > Modem 2: U.S. Robotics V.92 PCI Faxmodem #3
| > > > IRQ 19, COM3
| > >
| > > > Both using the most recent US Robotics Driver 7.32.0.4.
| > >
| > > > Anyone run into this issue or have any ideas?
| > >
| > > > Thanks- Hide quoted text -
| > >
| > > - Show quoted text -
| >
| > Hi Costas,
| >
| > These are software modems. They will not work without the USR driver.
| >
| > Regards
| >
| > ANDREW RINALDI
| > Mainpine Developer Support
| > USA +1 503 822 9944 | UK +44 8458 909438
| > andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
| >
| >
|

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