RE: Shared Fax Client missing sent items

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Hello Taylor,

Thank you for your reply.

I understand that the issue happens for all the users.

Based on current situation, I suggest you try following steps:

Suggestion 1: Clean boot on both the server and the client:
====================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

Suggestion 2: Reinstall Fax service:
======================
Uninstall and then reinstall Fax Service to see if the problem disappears.
To do that:

1) Open Control Panel | Add/Remove Programs.
2) Click Microsoft Small Business Server 2000, and then click
Change/Remove.
3) On the Microsoft Small Business Server 2000 Setup Wizard page, click
Next.
4) On the Product Identification page, click Next.
5) On the Automatic Logon Information page, click Manually log on, and then
click Next.
6) On the Company Information page, click Next.
7) On the Telephony Information page, click Next.
8) On the Domain Information page, click Next.
9) On the Component Selection page, click the Not Install action for the
Microsoft Shared Fax component, and then click Next.

NOTE: To change the location to which the files install, by click Microsoft
Shared Fax, click Change Path, and then click the new location.

10) Follow the instruction to finish the rest steps
11) Repeat Step 1) - Step 8)
12) On the Component Selection page, click the Install action for the
Microsoft Shared Fax component, and then click Next.
13) On the Data Folders page, you can define the Fax Archive Root
Directory. This folder will contain the Activity Logs, Fax Queue, and Sent
Items. You can change the folder location later in the Microsoft Shared Fax
Service Manager. If you want to change the folder location now, click
Change Folder, click the new location, and then click Next.
14) On the Installation Summary screen, you can review your installation
choices. To make changes, click Back, otherwise click Next.
15) Installation starts and prompts for Microsoft Small Business Server
2000 disks 2 and 3.
16) When installation completes, and the Completing the Microsoft SBS 2000
Setup Wizard page appears, click Finish.

You may refer to the following KB article:

325807 HOW TO: Set Up the Small Business Server 2000 Shared Fax Service
http://support.microsoft.com/?id=325807

3. If the problem still exists, we will go ahead to manually remove the
Shared Fax component (such as files, registry), and then reinstall through
the SBS Integrated setup again. To do that, please perform the steps
mentioned in the following KB article:

315830 How to Manually Remove the Small Business Server 2000 Fax Server
http://support.microsoft.com/?id=315830

I hope the above information is helpful to you. If the problem still
occurs, please help me gather following information:

1. Please send all the files in following folder to me:

C:\Documents and Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\ActivityLog

2. MPS Report
============
1. Open server management on the SBS server.
2. Right click Fax (Local) in the left pane and click Properties.
3. Click Event Reports tab.
4. Please set all the options to High then click OK.

After that, please download the MPS Report tool from the following link and
run it on both the problematic client and the SBS server, then send the
generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
investigation so that we can find what the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Shared Fax Client missing sent items
| thread-index: AcgRfOAA6xX9OO6TSEuK+GdYdyCXvg==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?QlRheWxvcg==?= <BTaylor@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <9AD23C37-F93F-4D16-9E80-75AEB116D164@xxxxxxxxxxxxx>
<otLVpqXEIHA.1256@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Shared Fax Client missing sent items
| Date: Thu, 18 Oct 2007 04:49:01 -0700
| Lines: 161
| Message-ID: <A147DAE1-7E75-4EA3-904F-D836995A411A@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:70120
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thank you for your fast response and suggestions.
|
| To answer your question, yes, this appears to happen on all users. Any
| suggestions?
|
| Thanks.
|
|
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Taylor,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that the sent faxes do not retain in Sent
| > Items.
| >
| > Firstly I would like to confirm that does the issue happen for all the
| > clients? Does the issue happen for all the users?
| >
| > If not, I suggest you try following steps on the problematic client:
| >
| > Suggestion 1:
| > ===============
| > 1. Log on to the client computer as the domain administrator.
| > 2. Start the Add/Remove Programs tool in Control Panel.
| > 3. Click Add/Remove Windows Components.
| > 4. Click to uncheck the Fax Services check box, and then click Next.
| > 5. Click Finish.
| > 6. Restart the computer and then reinstall Fax Services.
| >
| > To connect a Shared Fax printer to Windows XP client computer:
| >
| > 1. Click Start, and then click Run.
| > 2. Type your SBS 2000 server name (for example, type \\<servername>),
and
| > then click OK.
| > 3. Right-click the Shared Fax printer, and then click Connect.
| >
| > We may also prepare clean boot environment on both the server and the
| > client to check the issue:
| >
| > Suggestion 2: Prepare a Clean Boot environment.
| > =================
| > 1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG"
| > (without the quotation marks) and click OK.
| > 2. Under the Service tab, check "Hide All Microsoft Services", and then
| > click "Disable All" button. In this way, we can disable all the
services
| > which belong to third-party programs.
| > 3. Under the Startup tab, click "Disable All" button.
| >
| > 4. Click OK.
| > 5. Choose Yes to restart the computer.
| > 6. Check "Don't show this message or launch the system configuration
| > utility when Windows starts".
| > 7. Please check if the issue persists.
| >
| > NOTE: We can check on Normal Startup in the General tab to roll back to
| > Normal Mode after we get this issue resolved.
| >
| > I hope the above information is helpful to you. If the problem still
| > occurs, please help me gather following information:
| >
| > 1. Please send all the files in following folder to me:
| >
| > 1. Please send all the files in following folder to me:
| >
| > C:\Documents and Settings\All Users\Application Data\Microsoft\Windows
| > NT\MSFax\ActivityLog
| >
| > 2. MPS Report
| > ============
| > 1. Open server management on the SBS server.
| > 2. Right click Fax (Local) in the left pane and click Properties.
| > 3. Click Event Reports tab.
| > 4. Please set all the options to High then click OK.
| >
| > After that, please download the MPS Report tool from the following link
and
| > run it on both the problematic client and the SBS server, then send the
| > generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
| > investigation so that we can find what the root cause is:
| >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_SETUPPerf.EX
| >
| > For your information:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > 88B7-F9C79B7306C0&displaylang=en
| >
| > Please try the above steps at your earliest convenience. If you have
any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: Shared Fax Client missing sent items
| > | thread-index: AcgQMRnalOxM5ffcQeOHapz+3kREqg==
| > | X-WBNR-Posting-Host: 207.46.192.207
| > | From: =?Utf-8?B?QlRheWxvcg==?= <BTaylor@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Shared Fax Client missing sent items
| > | Date: Tue, 16 Oct 2007 13:14:05 -0700
| > | Lines: 7
| > | Message-ID: <9AD23C37-F93F-4D16-9E80-75AEB116D164@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:69734
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | The Shared Fax Client on an XP Pro SP2 workstation seems to stop
saving
| > sent
| > | faxes into the sent items folder int he Fax service console. The
folder
| > is
| > | empty. If we restart our SBS 2000 server, they start saving in the
sent
| > | items folder again. This is happening more than once per week.
Thanks
| > in
| > | advance for helping me to find a solution to this annoyance.
| > |
| > |
| > |
| >
| >
|

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