RE: long time download email under the vista machine
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Mon, 15 Oct 2007 09:22:15 GMT
Hi Chris,
Thanks for your updating.
First I need to double confirm, you receive POP3 e-mail from ISP directly,
not via the SBS POP3 connect.
Since the Windows XP clients can download e-mails without problem, it seems
the problem is related on Vista machine.
Please try the following:
Step 1: Please download the POP3 e-mail via telnet what's the
result?
Step 2: Please have a test to disable Firewall on Vista, what the result.
1. Run Services.msc command.
2. Right click Windows Firewall service and click stop.
3. Try again.
Step 3: Please make a clean boot to make sure the problem is not caused
third party software:
1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
If the problem persists, please help me collect the following info:
1. Can you send out e-mail with Outlook 2007?
2. The screen shot of the error message when you download a -mail via
Outlook 2007.
Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
40705190-long time download email under the vista machine.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<Organization: Microsoft
<Date: Thu, 11 Oct 2007 05:22:12 GMT
<Subject: RE: long time download email under the vista machine
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<Hi Chris,
<
<Thanks for posting in our newsgroup.
<
<Before we go further on this issue, please let me know the following:
<
<1. How do you download the POP3 e-mail, via SBS POP3 connector or directly
<for ISP?
<2. Do the Windows XP and Outlook 2003 users have the same issue?
<3. Do all the Vista users have such issue?
<4. Do you have ISA installed?
<5. Can you download other POP3 e-mails OK?
<
<If you get e-mail directly from ISP, Please try the following tests to
<narrow down the issue:
<
<1. From Internet, please try to download the POP3 e-mail via telnet. If
<this is not successful, that's caused by ISP.
<
<XFOR: Verifying Basic POP3 Connectivity Using Telnet
<http://support.microsoft.com/kb/165186/en-us
<
<2. In the Lan, please try to download the POP3 e-mail via telnet what's
the
<result?
<
<3. Disable firewall service on Vista, what's the result?
<
<4. Disable norton antivirus program on SBS and test again.
<
<If the problem persists, please give me the screen shot of Outlook when
the
<download fails.
<
<If you use POP3 connector, please help me collect:
<
<1. Click Start, point to Programs, point to Microsoft Exchange, and then
<click System Manager.
<2. In the left pane, expand the Connectors node.
<3. Right-click POP3 Connection Manager, and then click Properties.
<4. Switch to the ''Troubleshooting'' tab, and then change ''Logging
Level''
<to ''Maximum''.
<5. Click OK to apply changes.
<6. Close the System Manager console.
<7. Click Start, point to Programs, point to Administrative Tools, and then
<click Services.
<8. In the left pane, right-click Microsoft Connector for POP3 Mailboxes,
<and then click Restart. After the service restarts, close the Services
<Management console.
<9. Reproduce the problem.
<
<10. Please also send me Exchange MPS report on the SBS server.
<a. Visit
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<15706/MPSRPT_Exchange.EXE to download the file.
<b. Run the MPSRPT_Exchange.EXE on the server box.
<c. Wait for 10~15 minutes.
<d. Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
<e. Send the .cab file directly to me.
<Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<40705190-long time download email under the vista machine.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<From: "Chris....." <talktome@xxxxxxxxxx>
<<Subject: long time download email under the vista machine
<<Date: Wed, 10 Oct 2007 17:00:20 +0800
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<<
<<i have client machines install the office 2007 under vista and the server
<is
<<SBS 2003./....
<<
<<we have a independant pop3 email wants to download...
<<
<<but it took long time to downlaod and never get the email from the ISP....
<<
<<can any advise and help.
<<
<<P.S. over teh server norton antivirus program.
<<
<<
<
<
.
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