Re: Strange SBS errors...

Hi Mike,

Thanks for your reply.

I search your MPS Report and application log, I didn't find anything
valuable. In the userenvlog, I find the following:

USERENV(1a54.1a58) 12:09:19:265 LibMain: Process Name: C:\Program
Files\Microsoft Windows Small Business Server\monitoring\mssbsssr.exe
USERENV(1ac.16a4) 12:11:43:093 ProcessGPOs:
USERENV(1ac.16a4) 12:11:43:093 ProcessGPOs:

The mssbsssr.exe process took more than 3 minutes. I collected userenvlog
in my test machine, in this log the process mssbsssr.exe never appeared.
This may be the cause of the issue.

MSSBSSSR.EXE is used to collect Server Status Report and Usage report. It
seems the monitoring component is corrupt. Please reset the monitoring
component and try again.

1. Open Server Management.
2. Click Monitoring and Reporting.
3. Click Set Up Monitoring Reports and Alerts.
4. Click Next and select Reinstall monitoring features.
5. Click Yes to confirm.
6. Follow the steps to complete the task.
7. Then pleas re-run CEICW wizard and then run configure Monitoring and
Reporting wizard to configure the monitoring component.
8. Reboot computer and try again.

After doing these steps, the health monitor will be reconfigured and the
SQL database will be reset. The original performance and usage data will be
removed. The server will start to collect new counter value from the
beginning. It will take more than 24 hours so that the report can be
generated. Then please test to see if the issue resolved.

Hope this helps.

I am looking forward to hear from you.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
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please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<X-Tomcat-ID: 150346077
<References: <elkd7ZkCIHA.5228@xxxxxxxxxxxxxxxxxxxx>
<SN#5CSvCIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
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<Content-Transfer-Encoding: 7bit
<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Fri, 12 Oct 2007 11:13:06 GMT
<Subject: Re: Strange SBS errors...
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<Message-ID: <lv4NfDMDIHA.4664@xxxxxxxxxxxxxxxxxxxxxx>
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<NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
<
<Hi Mike,
<
<Thanks for your reply.
<
<I research your logs and find Services control Manager Event 7000. This is
<caused by Microsoft Search services. Please try to disable the services,
<then root again.
<
<1. Run the services.msc command.
<2. Double click Microsoft Search.
<3. On the General tab, change Start Type from Antomatic to Disabled. Click
<OK.
<4. Restart server.
<
<If the problem is disappeared, it seems the problem is caused by Microsoft
<Search. Based on my research, the Anti Virus software can cause such
issue,
<please exclude Exchange folder and MS search folder (C:\Program
<Files\Common Files\System\MSSearch) for scanning and test the issue again.
<
<Overview of Exchange Server 2003 and antivirus software
<http://support.microsoft.com/?id=823166
<
<I research the userenv.log and found only 3 lines are there. The log was
<not correctly collected, please recollect again.
<
<In the MPS Report, I didn't find the application log. This report is not
<correctly created. Please help me collect again. Thanks for your time and
<patience.
<
<1) Click Start -> Run, type EVENTVWR.MSC and click OK.
<2) Right click the Application Event, select Save Log File as, save it to
<.evt file.
<3) Email me the file
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<From: "Mike Lloyd-Jones" <m_l_j@xxxxxxxxxxx>
<<References: <elkd7ZkCIHA.5228@xxxxxxxxxxxxxxxxxxxx>
<<SN#5CSvCIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<<In-Reply-To: <SN#5CSvCIHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<<Subject: Re: Strange SBS errors...
<<Date: Fri, 12 Oct 2007 00:46:30 +0100
<<Lines: 178
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<< charset="iso-8859-1";
<< reply-type=original
<<Content-Transfer-Encoding: 7bit
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<<X-MSMail-Priority: Normal
<<X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
<<X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
<<Message-ID: <#Ccs2DGDIHA.1208@xxxxxxxxxxxxxxxxxxxx>
<<Newsgroups: microsoft.public.windows.server.sbs
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<213.120.146.23
<<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:68823
<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<
<<Hi
<<Thanks for reply
<<APC running latest version 7
<<Still trying Step 1
<<MPS file has been sent
<<USerEnv log to follow tomorrow
<<Thanks
<<
<<"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<<news:SN%235CSvCIHA.4200@xxxxxxxxxxxxxxxxxxxxxxxxx
<<> Hi Mike,
<<>
<<> Thanks for posting in our newsgroup.
<<>
<<> From your description, I know that when your SBS starts, the "Applying
<<> computer settings" screen appears for long time. If that's not right,
<<> please don't hesitate to let me know.
<<>
<<> I am not sure if Event 7039 and 7000 are root cause of the issue. If we
<<> find the problem is caused by other reasons, you can open a new thread
<in
<<> our public newsgroup for the two events. Thanks for your understanding.
<<>
<<> Based on my research, please take the following steps to see if the
<<> problem
<<> can be resolved.
<<>
<<> Step 1: If you have version 6.x of APC PowerChute Business Edition
<<> Software, this will cause problem. Please refer the steps in the
<following
<<> KB:
<<>
<<> When you restart a computer that is running Windows Server 2003 or
<Windows
<<> 2000 Server, the computer stops responding, or the "Applying computer
<<> settings" screen appears for longer than you expect
<<> http://support.microsoft.com/?id=905716
<<>
<<> Step 2: Some third party software such as TrendMicro will cause such
<<> issue,
<<> please make a clean boot to make sure the problem is not caused third
<<> party
<<> software:
<<>
<<> 1. Click Start->Run...->type msconfig and press Enter.
<<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<<> All third party Services.
<<> 3. Click Startup tab and Disable All startup items.
<<> 4. Click OK and choose Restart.
<<> 5. After reboot, check whether the problem still occurs.
<<> 6. If there are no more problems, please use the above steps to enable
<<> services and startup items one by one in order to figure out the root
<<> cause
<<> of this issue.
<<>
<<> Although, please help me collect the following information for further
<<> research:
<<>
<<> 1. What important change did you make before the problem first occurred?
<<>
<<> 2. Userenv.log
<<> 1) Use Registry Editor to add (or modify) the following registry value:
<<>
<<> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
<<> Value: UserEnvDebugLevel
<<> Value Type: REG_DWORD
<<> Value Data: 10002 (Hex)
<<>
<<> 2) The log file will be generated in the following place when computer
<<> starts:
<<> %SystemRoot%\Debug\UserMode\Userenv.log
<<>
<<> 3. MPS Report
<<>
<<> a. Visit
<<>
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<<> 15706/MPSRPT_DirSvc.EXE to download the file.
<<> b. Run the MPSRPT_DirSvc.exe on the server box.
<<> c. Wait for 10~15 minutes.
<<> d. Open Windows explorer, navigate to
<<> %SYSTEMROOT%\MPSReports\DirSvc\Logs\cab\
<<> e. Send the .cab file directly to v-robeli@xxxxxxxxxxxxx with subject:
<<> 40694247-Strange SBS errors.
<<>
<<> I am looking forward to hear from you.
<<>
<<> If you need further assistance, please don't hesitate to let me know.
<<>
<<> Best regards,
<<>
<<> Robert Li(MSFT)
<<>
<<> Microsoft CSS Online Newsgroup Support
<<>
<<> Get Secure! - www.microsoft.com/security
<<>
<<> =====================================================
<<>
<<> This newsgroup only focuses on SBS technical issues. If you have issues
<<> regarding other Microsoft products, you'd better post in the
<corresponding
<<> newsgroups so that they can be resolved in an efficient and timely
<manner.
<<> You can locate the newsgroup here:
<<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<<>
<<> When opening a new thread via the web interface, we recommend you check
<<> the
<<> "Notify me of replies" box to receive e-mail notifications when there
are
<<> any updates in your thread. When responding to posts via your
newsreader,
<<> please "Reply to Group" so that others may learn and benefit from your
<<> issue.
<<>
<<> Microsoft engineers can only focus on one issue per thread. Although we
<<> provide other information for your reference, we recommend you post
<<> different incidents in different threads to keep the thread clean. In
<<> doing
<<> so, it will ensure your issues are resolved in a timely manner.
<<>
<<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<<> check http://support.microsoft.com for regional support phone numbers.
<<>
<<> Any input or comments in this thread are highly appreciated.
<<>
<<> =====================================================
<<>
<<> This posting is provided "AS IS" with no warranties, and confers no
<<> rights.
<<>
<<> --------------------
<<> <From: "Mike Lloyd-Jones" <m_l_j@xxxxxxxxxxx>
<<> <Subject: Strange SBS errors...
<<> <Date: Tue, 9 Oct 2007 08:31:59 +0100
<<> <Lines: 25
<<> <MIME-Version: 1.0
<<> <Content-Type: text/plain;
<<> < format=flowed;
<<> < charset="iso-8859-1";
<<> < reply-type=original
<<> <Content-Transfer-Encoding: 7bit
<<> <X-Priority: 3
<<> <X-MSMail-Priority: Normal
<<> <X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
<<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
<<> <Message-ID: <elkd7ZkCIHA.5228@xxxxxxxxxxxxxxxxxxxx>
<<> <Newsgroups: microsoft.public.windows.server.sbs
<<> <NNTP-Posting-Host: host213-120-146-23.in-addr.btopenworld.com
<<> 213.120.146.23
<<> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:68151
<<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<<> <
<<> <Hi
<<> <Don't know if anyone can help but here goes:
<<> <
<<> <Symptoms - SBS 2003 R2 server taking about 10-15 minutes on "Applying
<<> <computer settings.." before login prompt appears.
<<> <Following events listing in log which I assume are somehow related (I'm
<<> <guessing that this is slowing down Exchange startup time ..BTW can
start
<<> MS
<<> <Search manually once logged in)
<<> <
<<> <Event 7039
<<> <A service process other than the one launched by the Service Control
<<> Manager
<<> <connected when starting the Microsoft Search service. The Service
<<> Control
<<> <Manager launched process 4412 and process 4260 connected instead.
<<> <
<<> < Note that if this service is configured to start under a debugger,
<this
<<> <behavior is expected.
<<> <
<<> <Event 7000
<<> <The Microsoft Search service failed to start due to the following
error:
<<> <The executable program that this service is configured to run in does
<not
<<> <implement the service.
<<> <
<<> <
<<> <
<<> <
<<> <
<<>
<<
<<
<
<

.

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