RE: long time download email under the vista machine

Hi Chris,

Thanks for your reply.

Please temporally disable the Norton Anti Virus software on the server and
try again. If this time, we can download e-mail successfully, this proves
the problem is caused by third party software, please contact the software
manufacture for more help.

Please also try the steps in the following KB:

It takes a very long time to download an e-mail message from a POP3 server
in Outlook 2007
http://support.microsoft.com/?id=935400

If you disable the Norton Anti Virus, but the problem persists, please help
me collect the following:

1. Please help to gather the ISA Info:

1) Download the file from the following
URL:http://www.isatools.org/isainfo/ISAInfo.zip
2) Extract all files to a folder on ISA server.
3) Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.
4) Please send these files to me.

2. Please also help to gather the ISA logs:

1) Schedule a down time.
2) Open ISA 2004 management console.
3) Expand the server node and highlight 'Monitoring'.
4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.
5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
9) Click 'Apply' to save changes and update the configuration.
10) Temporarily disable the Firewall service.To do that, please click
Monitoring | Services tab, and then right click 'Microsoft Firewall' to
choose 'Stop'.
11) Clear the current existing W3C logs. To do that, go to the log saving
directory and clean any existing .W3C logs. By default, the logs will be
saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF
may not be able to deleted, that's normal.) You may backup them first and
then delete them.
12) Go back to the ISA 2004 management console, and then start the stopped
'Microsoft Firewall' service.
13) Reproduce the problem, stop the service, and then gather the resulting
W3C files to me for analysis.
14) Please also let me know the IP address of the testing clients so that I
can filter the data.

Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
40705190-long time download email under the vista machine.

I am looking forward to hear from you.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Mon, 15 Oct 2007 09:22:15 GMT
<Subject: RE: long time download email under the vista machine
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<Message-ID: <Q6SCjzwDIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
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<NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
<
<Hi Chris,
<
<Thanks for your updating.
<
<First I need to double confirm, you receive POP3 e-mail from ISP directly,
<not via the SBS POP3 connect.
<
<Since the Windows XP clients can download e-mails without problem, it
seems
<the problem is related on Vista machine.
<
<Please try the following:
<
<Step 1: Please download the POP3 e-mail via telnet what's the
<result?
<
<Step 2: Please have a test to disable Firewall on Vista, what the result.
<
<1. Run Services.msc command.
<2. Right click Windows Firewall service and click stop.
<3. Try again.
<
<Step 3: Please make a clean boot to make sure the problem is not caused
<third party software:
<
<1. Click Start->Run...->type msconfig and press Enter.
<2. Click Services tab and select Hide All Microsoft Services and Disable
<All third party Services.
<3. Click Startup tab and Disable All startup items.
<4. Click OK and choose Restart.
<5. After reboot, check whether the problem still occurs.
<6. If there are no more problems, please use the above steps to enable
<services and startup items one by one in order to figure out the root
cause
<of this issue.
<
<If the problem persists, please help me collect the following info:
<
<1. Can you send out e-mail with Outlook 2007?
<2. The screen shot of the error message when you download a -mail via
<Outlook 2007.
<
<Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<40705190-long time download email under the vista machine.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<X-Tomcat-ID: 61380956
<<References: <6CAD3C6C-9825-472A-B5B8-E0ED0270204A@xxxxxxxxxxxxx>
<<MIME-Version: 1.0
<<Content-Type: text/plain
<<Content-Transfer-Encoding: 7bit
<<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<<Organization: Microsoft
<<Date: Thu, 11 Oct 2007 05:22:12 GMT
<<Subject: RE: long time download email under the vista machine
<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<Message-ID: <80Gvya8CIHA.4516@xxxxxxxxxxxxxxxxxxxxxx>
<<Newsgroups: microsoft.public.windows.server.sbs
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<<Path: TK2MSFTNGHUB02.phx.gbl
<<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:68629
<<NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
<<
<<Hi Chris,
<<
<<Thanks for posting in our newsgroup.
<<
<<Before we go further on this issue, please let me know the following:
<<
<<1. How do you download the POP3 e-mail, via SBS POP3 connector or
directly
<<for ISP?
<<2. Do the Windows XP and Outlook 2003 users have the same issue?
<<3. Do all the Vista users have such issue?
<<4. Do you have ISA installed?
<<5. Can you download other POP3 e-mails OK?
<<
<<If you get e-mail directly from ISP, Please try the following tests to
<<narrow down the issue:
<<
<<1. From Internet, please try to download the POP3 e-mail via telnet. If
<<this is not successful, that's caused by ISP.
<<
<<XFOR: Verifying Basic POP3 Connectivity Using Telnet
<<http://support.microsoft.com/kb/165186/en-us
<<
<<2. In the Lan, please try to download the POP3 e-mail via telnet what's
<the
<<result?
<<
<<3. Disable firewall service on Vista, what's the result?
<<
<<4. Disable norton antivirus program on SBS and test again.
<<
<<If the problem persists, please give me the screen shot of Outlook when
<the
<<download fails.
<<
<<If you use POP3 connector, please help me collect:
<<
<<1. Click Start, point to Programs, point to Microsoft Exchange, and then
<<click System Manager.
<<2. In the left pane, expand the Connectors node.
<<3. Right-click POP3 Connection Manager, and then click Properties.
<<4. Switch to the ''Troubleshooting'' tab, and then change ''Logging
<Level''
<<to ''Maximum''.
<<5. Click OK to apply changes.
<<6. Close the System Manager console.
<<7. Click Start, point to Programs, point to Administrative Tools, and
then
<<click Services.
<<8. In the left pane, right-click Microsoft Connector for POP3 Mailboxes,
<<and then click Restart. After the service restarts, close the Services
<<Management console.
<<9. Reproduce the problem.
<<
<<10. Please also send me Exchange MPS report on the SBS server.
<<a. Visit
<<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0b
d
<9
<<15706/MPSRPT_Exchange.EXE to download the file.
<<b. Run the MPSRPT_Exchange.EXE on the server box.
<<c. Wait for 10~15 minutes.
<<d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Exchange\cab\
<<e. Send the .cab file directly to me.
<<Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<<40705190-long time download email under the vista machine.
<<
<<I am looking forward to hear from you.
<<
<<If you need further assistance, please don't hesitate to let me know
<<
<<Best regards,
<<
<<Robert Li(MSFT)
<<
<<Microsoft CSS Online Newsgroup Support
<<
<<Get Secure! - www.microsoft.com/security
<<
<<=====================================================
<<
<<This newsgroup only focuses on SBS technical issues. If you have issues
<<regarding other Microsoft products, you'd better post in the
corresponding
<<newsgroups so that they can be resolved in an efficient and timely
manner.
<<You can locate the newsgroup here:
<<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<<
<<When opening a new thread via the web interface, we recommend you check
<the
<<"Notify me of replies" box to receive e-mail notifications when there are
<<any updates in your thread. When responding to posts via your newsreader,
<<please "Reply to Group" so that others may learn and benefit from your
<<issue.
<<
<<Microsoft engineers can only focus on one issue per thread. Although we
<<provide other information for your reference, we recommend you post
<<different incidents in different threads to keep the thread clean. In
<doing
<<so, it will ensure your issues are resolved in a timely manner.
<<
<<For urgent issues, you may want to contact Microsoft CSS directly. Please
<<check http://support.microsoft.com for regional support phone numbers.
<<
<<Any input or comments in this thread are highly appreciated.
<<
<<=====================================================
<<
<<This posting is provided "AS IS" with no warranties, and confers no
rights.
<<
<<--------------------
<<<From: "Chris....." <talktome@xxxxxxxxxx>
<<<Subject: long time download email under the vista machine
<<<Date: Wed, 10 Oct 2007 17:00:20 +0800
<<<Lines: 11
<<<Message-ID: <6CAD3C6C-9825-472A-B5B8-E0ED0270204A@xxxxxxxxxxxxx>
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<<<X-MS-CommunityGroup-PostID: {6CAD3C6C-9825-472A-B5B8-E0ED0270204A}
<<<X-MS-CommunityGroup-MessageCategory:
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<<<Newsgroups: microsoft.public.windows.server.sbs
<<<NNTP-Posting-Host: 251-224.netfront.net 202.81.251.224
<<<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
<<<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:68407
<<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<<
<<<i have client machines install the office 2007 under vista and the
server
<<is
<<<SBS 2003./....
<<<
<<<we have a independant pop3 email wants to download...
<<<
<<<but it took long time to downlaod and never get the email from the
ISP....
<<<
<<<can any advise and help.
<<<
<<<P.S. over teh server norton antivirus program.
<<<
<<<
<<
<<
<
<

.

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