Re: Windows Vista Fax & Scan

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Hello Tony,

Thank you for posting here.

From your post, I understand that Vista clients cannot send faxes.

Firstly I would like to confirm if following update has been installed on
the SBS server:

Update for Windows Small Business Server 2003: Windows Vista and Outlook
2007 compatibility (KB 926505)
http://www.microsoft.com/downloads/details.aspx?FamilyId=9BF2F1E4-1B2C-471B-
A284-E0C8C169FAC3&displaylang=en

If not, please install this update and then reinstall Shared Fax client.

If it does not work, let's move on:

Reinstall Fax service on the Vista clients
==================
1. Click Start-->Control Panel
2. Double click programs and Features
3. Click Turn Windows features on or off
4. Uncheck Windows Fax and Scan and click OK.
5. Restart the computer and then reinstall it.

After that, please refer to following article to configure the fax service
again:

http://blogs.technet.com/sbs/archive/2007/05/22/how-to-configure-fax-on-wind
ows-vista-for-an-sbs-2003-environment.aspx

I hope the above information is helpful to you. If the problem still
occurs, please help me gather following information:

1. Please help me capture screenshots of all error messages you encountered
and send them to v-mzhuan@xxxxxxxxxxxxx

To capture the image, we can perform the steps below:

(a) When the error message appears, press the Print Screen key several
times (this key is located to the right of the F12 key on the keyboard)
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
to me as an attachment.

2. Please gather MPS Report on the Vista client:

1) Open a command prompt using an Admin Token
a) Select the start menu button
b) In "Start Search" type cmd.exe
c) Right mouse click cmd and select "Run as administrator"

2) In the command prompt type "cd windows\mpsreports\dirsvc\bin"(without
the quotes)

3) Type "notepad commands.txt" (without the quotes)

4) Find "Dump Events Collection of Event Logs in EVT format ALL ALL
Internal ALL"
NOTE: This will be on line 22

5) Place a ' (key to the left of enter) in front of "'Dump Events
Collection of Event Logs in EVT format ALL ALL Internal ALL"
NOTE: This will REM the command out so that it does not run when
the mpsrpt.vbs calls commands.txt

6) Select File > Save to overwrite the old commands.txt file
7) Run MPSReports by typing "cscript mpsrpt.vbs" (without the quotes) in
the command prompt used to edit commands.txt

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Windows Vista Fax & Scan
| thread-index: AcgMrFD9YJfpyu5cQt21cEHu3yr1Dw==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?dG9ueV83MjAwMA==?= <tony72000@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <B7EB6E86-F82C-404B-8A19-B551CA8A646A@xxxxxxxxxxxxx>
<4B017ED4-CC7C-44D8-8E32-5FCEE248A5BD@xxxxxxxxxxxxx>
| Subject: Re: Windows Vista Fax & Scan
| Date: Fri, 12 Oct 2007 01:46:01 -0700
| Lines: 14
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|
| I have looked at this post and I already thought of installing the SBS
| SharedFax Client software, but (as with XP) it returned the following
error:
|
| "Microsoft Shared Fax Client Installer Information"
| Fax client is an integral part of your operating system.
| To install this componant, after setup, open the
| Control Panel, Add or Remove Programs, Add/Remove
| Windows Components, and select the Fax componant.
| Click Next and followthe instructions.
|
| Then the setup prorogram finishes with an error.
|
| I realy need to get this sorted out and if HP or Microsoft can't help me,
| then I will have to return to XP.
|

.

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